Account Settings
How do I change my password?Can I change my email registered to my Jott account?
Can I add an additional phone number to my existing Jott account? How do I change my phone number?
What type of file can I use for my picture?
What is PIN access for?
Do I have to have an email address registered with Jott?
What do I do if I changed my mobile provider?
Can I use HTML in my signature?
Contacts and Groups
Why does Jott not recognize my contact when I call 866-JOTT-123?How do I add contacts?
How do I delete contacts?
How do I edit someone's contact info?
How do I create a group?
How do I edit who is in my groups?
Can I put myself in my contact list?
What is the "Sounds Like" feature?
Can I have a group within a group?
How many members can be in a group?
How do I send a Jott to a contact?
How do I send a Jott to multiple contacts?
When I Jott someone, do they get my voice, or the text translation?
What are the charges if I Jott to someone else?
What on earth is a CSV file?
Emails
How do I change my email registered to my Jott account?How do I send either an email or a text message to my contacts?
I never received the registration email, what do I do?
Do I need to have an email address registered with Jott?
Why didn't I receive my Jott as an email?
Why are my contacts not receiving my Jott emails?
Getting Started
I live outside of the US and Canada, can I use Jott?Jott says my caller ID is wrong, what do I do?
I never received the registration email, what do I do?
Why didn't I receive a text message when I sent a Jott to myself?
When I Jott someone, do they get my voice, or the text translation?
I can't verify my phone number, what should I do?
What type of phone can I use with Jott?
Does the person I Jott to need to be a Jott member?
Is Jott free?
What are the charges if I Jott to someone else?
I am from Canada, why can't I Jott myself when I call 1-866-JOTT-123?
Jott Links
How do I add a Jott Link?Do I have to receive text message responses from my Jott Link?
How do I delete a Jott Link?
Can I create my own Jott Link?
Why are my Google Calendar events being added at the wrong time?
Can I Jott to multiple Google calendars?
Lists
Can I name my lists whatever I want?Can I print my lists?
How do I create lists?
How do I delete a list?
What happened to my old folders?
Jott Inbox
How do I send Jotts to a contact from the website?How do I send a Jott to myself from the website?
What happened to my old folders?
How do I delete Jotts?
How do I add Jotts to a list?
What does "Public URL" mean?
How do I move more than one Jott message at a time?
Reminders
Can I set recurring reminders?Why do reminders show up 15 minutes before the time I set them for?
My reminders are showing up at the wrong time. What do I do?
Text Messages
I have selected the option to receive receipt text messages. Why I am I not receiving Jott text messages?How do I send either an email or a text message to my contacts?
Why didn't I receive a text message when I sent a Jott to myself?
Why are my contacts not receiving text messages?
Why are my contacts not receiving emails?
Jott for BlackBerry
See the Jott for BlackBerry FAQ hereCan't find an answer to your question?
Visit the Jott ForumsSubmit a Support Form
Account Settings
Q: How do I change my password?
A: First click the link to the Settings page that appears at the top right of the Inbox page. From there, go to the "Security" section. You will see a link to "Change my password". Enter your old password, your new password and the confirmation of your new password, click "Save" and you are good to go.
back to top
A: First click the link to the Settings page that appears at the top right of the Inbox page. From there, go to the "Security" section. You will see a link to "Change my password". Enter your old password, your new password and the confirmation of your new password, click "Save" and you are good to go.
back to top
Q: Can I change my email registered to my Jott account?
A: You sure can! Log on at Jott.com and go to the Setting page (the link is in the top right corner of the Inbox page). Select the Emails tab and you will see options to add an email address, delete one and set one as your primary contact. You always need to have at least one email address registered with us, so if you are changing your email account, add the new one first before you delete the old one.
back to top
A: You sure can! Log on at Jott.com and go to the Setting page (the link is in the top right corner of the Inbox page). Select the Emails tab and you will see options to add an email address, delete one and set one as your primary contact. You always need to have at least one email address registered with us, so if you are changing your email account, add the new one first before you delete the old one.
back to top
Q: Can I add an additional phone number to my existing Jott account? How do I change my phone number?
A: Yes, to add a new number to your account; log in at Jott.com, go into Settings (found at the top of the page) and then click Phones. Click "add a new phone number" and enter the 10 digit number you wish to add. A 4 digit validation code will then appear; call 866-JOTT-123 from your new number and enter in the validation code. You will now be able to Jott from this phone.
To change your phone number; first follow all of the above steps and once your new number is validated you can set it to your primary number and delete your old one.
back to top
A: Yes, to add a new number to your account; log in at Jott.com, go into Settings (found at the top of the page) and then click Phones. Click "add a new phone number" and enter the 10 digit number you wish to add. A 4 digit validation code will then appear; call 866-JOTT-123 from your new number and enter in the validation code. You will now be able to Jott from this phone.
To change your phone number; first follow all of the above steps and once your new number is validated you can set it to your primary number and delete your old one.
back to top
Q: What type of file can I use for my picture?
A: Pretty much anything! You can upload any size picture you have and your picture will be automatically scaled to 50x50 pixels. Please use one of the following file types for pictures:
back to top
A: Pretty much anything! You can upload any size picture you have and your picture will be automatically scaled to 50x50 pixels. Please use one of the following file types for pictures:
- JPG
- GIF
- PNG
- BMP
- TIFF
back to top
Q: What is PIN access for?
A: A little extra security, in case you are nervous about your caller ID being spoofed. You can choose a 4 digit pin that you will need to enter every time you call Jott. This PIN is only used when you are listening to Jotts by calling 866-JOTT-BOX. The PIN doesn't get in the way when creating Jotts.
back to top
A: A little extra security, in case you are nervous about your caller ID being spoofed. You can choose a 4 digit pin that you will need to enter every time you call Jott. This PIN is only used when you are listening to Jotts by calling 866-JOTT-BOX. The PIN doesn't get in the way when creating Jotts.
back to top
Q: Do I have to have an email address registered with Jott?
A: Yes, we do require that everyone have at least one email address registered with us.
back to top
A: Yes, we do require that everyone have at least one email address registered with us.
back to top
Q: What do I do if I changed my mobile provider?
A: If you have changed mobile providers, simply hit the "I changed my provider" button and call 866-JOTT-123 to revalidate your phone.
back to top
A: If you have changed mobile providers, simply hit the "I changed my provider" button and call 866-JOTT-123 to revalidate your phone.
back to top
Q: Can I use HTML in my signature?
A: Yes you can, and it could be used if, for example, you want to link to your personal site.
back to top
A: Yes you can, and it could be used if, for example, you want to link to your personal site.
back to top
Contacts and Groups
Q: Why does Jott not recognize my contact when I call 866-JOTT-123?
A: Voice recognition can be tricky and depends on several different factors, including accents and pronunciation. You can phonetically spell out how you pronounce names using the Sounds Like feature in the contact info you have provided. Just click the Contacts link on the right side of the My Jotts page, and then again on the name of the contact you are having trouble with. There you will see a "Sounds Like" text box. Use spaces to separate sounds and help teach our voice recognition system how you pronounce the names of everyone on your contact list.
back to top
A: Voice recognition can be tricky and depends on several different factors, including accents and pronunciation. You can phonetically spell out how you pronounce names using the Sounds Like feature in the contact info you have provided. Just click the Contacts link on the right side of the My Jotts page, and then again on the name of the contact you are having trouble with. There you will see a "Sounds Like" text box. Use spaces to separate sounds and help teach our voice recognition system how you pronounce the names of everyone on your contact list.
back to top
Q: How do I add contacts?
A: If you are just getting started with Jott, click the Add Contacts button that appears on the right hand side of your Inbox page. You will then be prompted to either enter your contacts, or import them from an email client.
If you have already added contacts once and would like to add more, click on the Contacts link on the right side of the Inbox. From there you will see options to add a contact, import contacts, or delete contacts.
back to top
A: If you are just getting started with Jott, click the Add Contacts button that appears on the right hand side of your Inbox page. You will then be prompted to either enter your contacts, or import them from an email client.
If you have already added contacts once and would like to add more, click on the Contacts link on the right side of the Inbox. From there you will see options to add a contact, import contacts, or delete contacts.
back to top
Q: How do I delete contacts?
A: Click on the Contacts link in the right on the right side of the Inbox page. Select the contact you'd like to delete and then and click the "Delete" button.
back to top
A: Click on the Contacts link in the right on the right side of the Inbox page. Select the contact you'd like to delete and then and click the "Delete" button.
back to top
Q: How do I edit someone's contact info?
A: Click on the Contacts link on the right side of the Inbox page. Select the contact you would like to edit by clicking on it. The contact info for that person will pop up and you can change their email address and/or phone number in the text boxes provided. Remember to save your changes!
back to top
A: Click on the Contacts link on the right side of the Inbox page. Select the contact you would like to edit by clicking on it. The contact info for that person will pop up and you can change their email address and/or phone number in the text boxes provided. Remember to save your changes!
back to top
Q: How do I create a group?
A: If you haven't created a group yet, you will see an Add Group button on the right hand side of the Inbox page. Click that button and you will be prompted to create a group name, and then add the contacts you would like in that group.
If you've already created a group and would like to create another, click the Groups link on the right side of the Inbox page. Then click the "Add a Group" link that appears at the top of the Groups page. You will be prompted to name the group, and then add the contacts you would like to include.
back to top
A: If you haven't created a group yet, you will see an Add Group button on the right hand side of the Inbox page. Click that button and you will be prompted to create a group name, and then add the contacts you would like in that group.
If you've already created a group and would like to create another, click the Groups link on the right side of the Inbox page. Then click the "Add a Group" link that appears at the top of the Groups page. You will be prompted to name the group, and then add the contacts you would like to include.
back to top
Q: How do I edit who is in my groups?
A: Click the Groups link on the right hand side of the Inbox page. Select the group you would like to edit, and click and drag the contacts you would like to remove from the group to the "Remove" trash icon on the left hand side, by grabbing the orange tab that appears when you scroll over the contact.
back to top
A: Click the Groups link on the right hand side of the Inbox page. Select the group you would like to edit, and click and drag the contacts you would like to remove from the group to the "Remove" trash icon on the left hand side, by grabbing the orange tab that appears when you scroll over the contact.
back to top
Q: Can I put myself in my contact list?
A: Do not put your registered phone number(s) or email(s) in your contact list it can affect the delivery of Jotts. The system automatically has "myself" as a contact. You can have your name in your contact list with a different email and/or phone number than the those that are registered to your Jott account.
back to top
A: Do not put your registered phone number(s) or email(s) in your contact list it can affect the delivery of Jotts. The system automatically has "myself" as a contact. You can have your name in your contact list with a different email and/or phone number than the those that are registered to your Jott account.
back to top
Q: What is the "Sounds Like" feature?
A: You can phonetically spell out how you pronounce names. Use spaces to separate sounds and help teach our voice recognition system how you pronounce the names of everyone on your contact list.
back to top
A: You can phonetically spell out how you pronounce names. Use spaces to separate sounds and help teach our voice recognition system how you pronounce the names of everyone on your contact list.
back to top
Q: Can I have a group within a group?
A: Nope, groups can only consist of individuals, and not other groups.
back to top
A: Nope, groups can only consist of individuals, and not other groups.
back to top
Q: How many members can be in a group?
A: There is no limit, you can have as many group members as you'd like.
back to top
A: There is no limit, you can have as many group members as you'd like.
back to top
Q: How do I send a Jott to a contact?
A: Once you have a contact added, it's pretty easy, just call 866-JOTT-123, or your local Canadian number, and say the name of the contact you would like to Jott. Leave your message, Jott will transcribe what you said and send it to that person as a text message and/or email (depending on the contact information you have included for that person). Check out the "How To" section for more information and helpful tips on sending a Jott message to a contact.
back to top
A: Once you have a contact added, it's pretty easy, just call 866-JOTT-123, or your local Canadian number, and say the name of the contact you would like to Jott. Leave your message, Jott will transcribe what you said and send it to that person as a text message and/or email (depending on the contact information you have included for that person). Check out the "How To" section for more information and helpful tips on sending a Jott message to a contact.
back to top
Q: How do I send a Jott to multiple contacts?
A: First you'll have to create a group. Click on the Groups link on the right side of the Inbox page, from there you can create new groups and edit old ones.
back to top
A: First you'll have to create a group. Click on the Groups link on the right side of the Inbox page, from there you can create new groups and edit old ones.
back to top
Q: When I Jott someone, do they get my voice, or the text translation?
Both! When you send a Jott message, we translate your voice to text, and can deliver your message to someone in both email and text. In the email, they will be able to easily click on a link to hear your voice. In the text message, not only will they see the text translated, but they can dial the number [866-JOTT-BOX or 866-568-8269] supplied in the text message, and hear your recorded message.
back to top
Both! When you send a Jott message, we translate your voice to text, and can deliver your message to someone in both email and text. In the email, they will be able to easily click on a link to hear your voice. In the text message, not only will they see the text translated, but they can dial the number [866-JOTT-BOX or 866-568-8269] supplied in the text message, and hear your recorded message.
back to top
Q: What are the charges if I Jott to someone else?
A: If you send a Jott message to colleagues, friends or family as a text message, they will get charged their regular "texting" fee by their carrier.
back to top
A: If you send a Jott message to colleagues, friends or family as a text message, they will get charged their regular "texting" fee by their carrier.
back to top
Q: What on earth is a CSV file?
A: A CSV file stands for Comma Separated Values and it is simply a spreadsheet with your data (contacts) in it. You can use a CSV file to upload your contacts to Jott. If you have never used a CSV file before, we recommend trying to import just a handful of contacts first, to make sure they show up in your Jott account the way you want them to (first and last name, email address, cell phone number). Click here to learn how to export your contacts to a CSV file from Outlook.
If you plan to use a CSV file to import your contacts from Gmail, make sure to select the option "Outlook's CSV format (for importing into Outlook or other applications)".
back to top
A: A CSV file stands for Comma Separated Values and it is simply a spreadsheet with your data (contacts) in it. You can use a CSV file to upload your contacts to Jott. If you have never used a CSV file before, we recommend trying to import just a handful of contacts first, to make sure they show up in your Jott account the way you want them to (first and last name, email address, cell phone number). Click here to learn how to export your contacts to a CSV file from Outlook.
If you plan to use a CSV file to import your contacts from Gmail, make sure to select the option "Outlook's CSV format (for importing into Outlook or other applications)".
back to top
Emails
Q: How do I change my email registered to my Jott account?
A: Log on at Jott.com and go to the Settings page. Select the Emails tab and you will see options to add an address, delete one, and set one as your primary contact. You always need to have at least one email address registered with us, so if you are changing your email account, be sure to add the new one first before you delete the old one!
back to top
A: Log on at Jott.com and go to the Settings page. Select the Emails tab and you will see options to add an address, delete one, and set one as your primary contact. You always need to have at least one email address registered with us, so if you are changing your email account, be sure to add the new one first before you delete the old one!
back to top
Q: How do I send either an email or a text message to my contacts?
A: If you have entered both the person's email address and phone number, we send both a text message and email to the person. If you prefer to send only text messages, please delete your contacts email address by clicking on the Contacts button on the right hand side of the Inbox and then on the person whose contact info you would like to edit. From there you can delete any of the information in the text boxes provided. If you would like to only send emails, please delete your contacts phone numbers by following the same steps.
back to top
A: If you have entered both the person's email address and phone number, we send both a text message and email to the person. If you prefer to send only text messages, please delete your contacts email address by clicking on the Contacts button on the right hand side of the Inbox and then on the person whose contact info you would like to edit. From there you can delete any of the information in the text boxes provided. If you would like to only send emails, please delete your contacts phone numbers by following the same steps.
back to top
Q: I never received the registration email, what do I do?
A: The first step is to check your Spam/junk mail folder. If your registration email is not in there, please fill out the support form and we will send you a new one!
back to top
A: The first step is to check your Spam/junk mail folder. If your registration email is not in there, please fill out the support form and we will send you a new one!
back to top
Q: Do I need to have an email address registered with Jott?
A: Yes, we do require that everyone have at least one email address registered with us.
back to top
A: Yes, we do require that everyone have at least one email address registered with us.
back to top
Q: Why didn't I receive my Jott as an email?
A: Sometimes Jott emails end up in your spam or junk folder, so it's always good to check there if you haven't already. If you are using a work email address, check with your ISP (internet service provider). Sometimes companies will filter out mail from senders they do not know before they can reach you. If you have yourself as a contact please read this.
back to top
A: Sometimes Jott emails end up in your spam or junk folder, so it's always good to check there if you haven't already. If you are using a work email address, check with your ISP (internet service provider). Sometimes companies will filter out mail from senders they do not know before they can reach you. If you have yourself as a contact please read this.
back to top
Q: Why are my contacts not receiving my Jott emails?
A: Sometimes Jott emails end up in your spam or junk folder, so it's always good to ask your contacts to check there if they haven't already. If you send a Jott message to a work email address, have your contact check with their ISP (internet service provider). Sometimes companies will filter out mail from senders they do not know before they can reach an inbox.
back to top
A: Sometimes Jott emails end up in your spam or junk folder, so it's always good to ask your contacts to check there if they haven't already. If you send a Jott message to a work email address, have your contact check with their ISP (internet service provider). Sometimes companies will filter out mail from senders they do not know before they can reach an inbox.
back to top
Getting Started
Q: I live outside of the US and Canada, can I use Jott?
A: You can only register with Jott with a US or Canadian telephone number.
back to top
A: You can only register with Jott with a US or Canadian telephone number.
back to top
Q: Jott says my caller ID is wrong, what do I do?
A: If you are calling from Canada, please refer to the information listed here.
Calling from within the U.S.? If you are sure your caller ID is not being blocked, it's possible your mobile provider does not want to pass on the correct caller ID information to a toll free number. In this case, give our alternate number, 347-523-8843 a try. Still having trouble after that? Contact your phone provider and let them know they are not sending the right caller ID information to us.
back to top
A: If you are calling from Canada, please refer to the information listed here.
Calling from within the U.S.? If you are sure your caller ID is not being blocked, it's possible your mobile provider does not want to pass on the correct caller ID information to a toll free number. In this case, give our alternate number, 347-523-8843 a try. Still having trouble after that? Contact your phone provider and let them know they are not sending the right caller ID information to us.
back to top
Q: I never received the registration email, what do I do?
A: The first step is to check your Spam/junk mail folder. If your registration email is not in there, please fill out the support form and we will send you a new one!
back to top
A: The first step is to check your Spam/junk mail folder. If your registration email is not in there, please fill out the support form and we will send you a new one!
back to top
Q: Why didn't I receive a text message when I sent a Jott to myself?
A: Our system is set up to only send email when you Jott yourself. If you would like to receive a receipt text message of every Jott you send (including the ones to yourself), please select the "Confirmation text message" option in the Phones section of the Settings page.
back to top
A: Our system is set up to only send email when you Jott yourself. If you would like to receive a receipt text message of every Jott you send (including the ones to yourself), please select the "Confirmation text message" option in the Phones section of the Settings page.
back to top
Q: When I Jott someone, do they get my voice, or the text translation?
A: Both! We transcribe your message into text and send it to your contacts, but we also send an audio link, or play back number to your contacts. This way if a message is unclear, they can listen to your voice, or if you want to send your friend a birthday card, you can actually sing Happy Birthday to them!
back to top
A: Both! We transcribe your message into text and send it to your contacts, but we also send an audio link, or play back number to your contacts. This way if a message is unclear, they can listen to your voice, or if you want to send your friend a birthday card, you can actually sing Happy Birthday to them!
back to top
Q: I can't verify my phone number, what should I do?
A: If you are calling from Canada, please read the information provided here. Calling from within the U.S.? Give our alternate number, 347-523-8843, a try.
back to top
A: If you are calling from Canada, please read the information provided here. Calling from within the U.S.? Give our alternate number, 347-523-8843, a try.
back to top
Q: What type of phone can I use with Jott?
A: It's best if you use your cell phone as you can Jott on the go and also receive Jott messages as text messages. You can use a landline, but you will not be able to receive Jott messages as text messages on this line.
back to top
A: It's best if you use your cell phone as you can Jott on the go and also receive Jott messages as text messages. You can use a landline, but you will not be able to receive Jott messages as text messages on this line.
back to top
Q: Does the person I Jott to need to be a Jott member?
A: No, you can send a Jott email to anyone of your contacts and a Jott text message to anyone of your contacts with a text enabled phone.
back to top
A: No, you can send a Jott email to anyone of your contacts and a Jott text message to anyone of your contacts with a text enabled phone.
back to top
Q: Is Jott free?
A: The Jott service is free during beta. However, your cellular carrier will apply their standard text messaging charges (if any) that apply to receiving text messages, or from you sending text messages to Jott.
If you Jott yourself, you can choose to only receive an email. The only charges you will see are usage of your phone minutes. You can adjust these options on the Settings page.
Currently, text messages that Jott sends on your behalf do not incur a charge to you.
back to top
A: The Jott service is free during beta. However, your cellular carrier will apply their standard text messaging charges (if any) that apply to receiving text messages, or from you sending text messages to Jott.
If you Jott yourself, you can choose to only receive an email. The only charges you will see are usage of your phone minutes. You can adjust these options on the Settings page.
Currently, text messages that Jott sends on your behalf do not incur a charge to you.
back to top
Q: What are the charges if I Jott to someone else?
A: If you include the phone numbers for your contacts so that you can communicate with colleagues, friends or family by text message, they will get charged their regular "texting" fee by their carriers.
back to top
A: If you include the phone numbers for your contacts so that you can communicate with colleagues, friends or family by text message, they will get charged their regular "texting" fee by their carriers.
back to top
Q: I am from Canada, why can't I Jott myself when I call 1-866-JOTT-123?
A: Jott requires caller ID to know who is sending a Jott to what contact information. In an effort to protect your privacy, most Canadian mobile providers have blocked caller ID information from being passed to toll free numbers. This leaves the alternative of using local access numbers across the country, so that everyone can send Jott messages without having to pay long distance fees.
Below is the list of available Jott numbers in Canada. Find the number in your area code and program it to your speed dial today!
back to top
A: Jott requires caller ID to know who is sending a Jott to what contact information. In an effort to protect your privacy, most Canadian mobile providers have blocked caller ID information from being passed to toll free numbers. This leaves the alternative of using local access numbers across the country, so that everyone can send Jott messages without having to pay long distance fees.
Below is the list of available Jott numbers in Canada. Find the number in your area code and program it to your speed dial today!
- OTTAWA : +16136861502
- TORONTO : +16477245365
- MONTREAL : +15146670329
- SAINT JOHNS : +17097570047
- HALIFAX : +19024828120
- VANCOUVER : +17787868229
- EDMONTON : +17806287799
- WINNIPEG : +12042728154
- LONDON : +15194889331
- SHERBROOKE : +18193401636
- CALGARY : +14037751288
- KITCHENER : +15199572711
- VICTORIA : +12509847093
- HAMILTON : +19054819060
- QUEBEC CITY : +14189072209
- VANCOUVER : +16044841347
- WINDSOR : +15198000031
- TORONTO : +14168001067
- AURORA : +12898020110
- MARKHAM : +12898000110
back to top
Jott Links
Q: How do I add a Jott Link?
A: You'll need to be logged in to your Jott account for this one. From there, select the Add Jott Links button in the Out column on the right side of the screen. You will see a list of all the different Jott Links we offer. Next to each Jott Link is an Add button, click that button and you will be prompted to enter all the necessary information to create the Jott Link.
back to top
A: You'll need to be logged in to your Jott account for this one. From there, select the Add Jott Links button in the Out column on the right side of the screen. You will see a list of all the different Jott Links we offer. Next to each Jott Link is an Add button, click that button and you will be prompted to enter all the necessary information to create the Jott Link.
back to top
Q: Do I have to receive text message responses from my Jott Link?
A: Not at all, that choice is totally up to you. You can opt to receive receipt text messages when you Jott to a link by selecting the "Send SMS Response" option when you add the link to your account.
back to top
A: Not at all, that choice is totally up to you. You can opt to receive receipt text messages when you Jott to a link by selecting the "Send SMS Response" option when you add the link to your account.
back to top
Q: How do I delete a Jott Link?
Click the Jott Link icon on the right side of the Inbox page of the link you'd like to delete. From there, select the Edit button next to the link you would like to delete and then the delete option.
back to top
Click the Jott Link icon on the right side of the Inbox page of the link you'd like to delete. From there, select the Edit button next to the link you would like to delete and then the delete option.
back to top
Q: Can I create my own Jott Link?
A: We always welcome developers to create their own Jott Links. There are directions and the necessary info located on the Developers page. For information on how to have the Jott Link you created added to our website, please contact jottlinks@jott.com.
back to top
A: We always welcome developers to create their own Jott Links. There are directions and the necessary info located on the Developers page. For information on how to have the Jott Link you created added to our website, please contact jottlinks@jott.com.
back to top
Q: Why are my Google Calendar events being added at the wrong time?
A: Most likely the time zone for that specific Google Calendar is off. To check this, please log on to your calendar and go to the Settings page. Once you are there, select the Calendars tab and choose the calendar (or calendars) that you are sending Jott messages to. About half way down all the calendar setting options you will see another time zone option.
back to top
A: Most likely the time zone for that specific Google Calendar is off. To check this, please log on to your calendar and go to the Settings page. Once you are there, select the Calendars tab and choose the calendar (or calendars) that you are sending Jott messages to. About half way down all the calendar setting options you will see another time zone option.
back to top
Q: Can I Jott to multiple Google calendars?
A: Yes! During the process of adding the Google Calendar Jott Link, you will be asked to select which calendar you would like to Jott to hold down the control key and select all the calendars you would like to Jott.
You can also set up to separate Jott Links to Google Calendar if you prefer to keep your Google Calendars independent of each other. If you choose to create several Jott Links to Google Calendars, remember to name them differently when adding them so we know which calendar to add that Jott to.
back to top
A: Yes! During the process of adding the Google Calendar Jott Link, you will be asked to select which calendar you would like to Jott to hold down the control key and select all the calendars you would like to Jott.
You can also set up to separate Jott Links to Google Calendar if you prefer to keep your Google Calendars independent of each other. If you choose to create several Jott Links to Google Calendars, remember to name them differently when adding them so we know which calendar to add that Jott to.
back to top
Lists
Q: Can I name my lists whatever I want??
A: You sure can! But don't name a list the same thing as a group or a contact.
back to top
A: You sure can! But don't name a list the same thing as a group or a contact.
back to top
Q: Can I print my lists?
A: Yes! Click on the list you would like to print and select the More Options drop down menu. There you will see an option to print your list.
back to top
A: Yes! Click on the list you would like to print and select the More Options drop down menu. There you will see an option to print your list.
back to top
Q: How do I create lists?
A: Click on the Add List button on the right hand side of the Inbox page. Enter the name of your new list and click the "Save" button.
back to top
A: Click on the Add List button on the right hand side of the Inbox page. Enter the name of your new list and click the "Save" button.
back to top
Q: How do I delete a list?
A: Click on the list you would like to delete and choose the More Options drop down option in the right hand corner of the List screen. You will see an option to Delete that list. Or, simply click and drag that list to the Trash folder.
back to top
A: Click on the list you would like to delete and choose the More Options drop down option in the right hand corner of the List screen. You will see an option to Delete that list. Or, simply click and drag that list to the Trash folder.
back to top
Q: What happened to my old folders?
A: Don't worry, all of those Jott messages are still there! We changed "folders" to "lists" to add new features like the ability to print all those Jott messages in an organized fashion, as well cross off completed items. There are still a few folders on the Jott.com website, Reminders, and Trash.
back to top
A: Don't worry, all of those Jott messages are still there! We changed "folders" to "lists" to add new features like the ability to print all those Jott messages in an organized fashion, as well cross off completed items. There are still a few folders on the Jott.com website, Reminders, and Trash.
back to top
Jott Inbox
Q: How do I send Jotts to a contact from the website?
A: Select the "Send a Jott" button on top of the Out column. A text box will pop up where you can enter the name of the contact you would like to Jott to and the message.
back to top
A: Select the "Send a Jott" button on top of the Out column. A text box will pop up where you can enter the name of the contact you would like to Jott to and the message.
back to top
Q: How do I send a Jott to myself from the website?
A: Type the Jott you would like to send in the text box at the top of the Inbox page. Select the "Add Jott" button, the Jott will be added to your Jott inbox (note: it will not be sent to your email).
back to top
A: Type the Jott you would like to send in the text box at the top of the Inbox page. Select the "Add Jott" button, the Jott will be added to your Jott inbox (note: it will not be sent to your email).
back to top
Q: What happened to my old folders?
A: Don't worry, all of those Jott messages are still there! We changed "folders" to "lists" to add new features like the ability to print all those Jott messages in an organized fashion, as well cross off completed items. There are still a few folders on the Jott.com website, Reminders, and Trash.
back to top
A: Don't worry, all of those Jott messages are still there! We changed "folders" to "lists" to add new features like the ability to print all those Jott messages in an organized fashion, as well cross off completed items. There are still a few folders on the Jott.com website, Reminders, and Trash.
back to top
Q: How do I delete Jott messages?
A: Click and drag them to the Trash folder in the "In" column.
back to top
A: Click and drag them to the Trash folder in the "In" column.
back to top
Q: How do I add Jott messages to a list?
A: Click and drag them to your list on the right hand side of the Inbox page.
back to top
A: Click and drag them to your list on the right hand side of the Inbox page.
back to top
Q: What does "Public URL" mean?
A: By clicking on that link, you can create a specific URL for that Jott message. Just copy and paste the URL from your browser once you have selected to create a public URL, and send the address to your family, friends and colleagues for easy sharing.
back to top
A: By clicking on that link, you can create a specific URL for that Jott message. Just copy and paste the URL from your browser once you have selected to create a public URL, and send the address to your family, friends and colleagues for easy sharing.
back to top
Q: How do I move more than one Jott message at a time?
A: From your PC, hold down the "Control" key and select each message you would like to move. You can then click and drag that bunch to a list, or the trash by grabbing one of the orange tabs that appear.
From your Mac, hold down the "Shift" key and select each message you would like to move. You can then click and drag that bunch to a list, or the trash by grabbing one of the orange tabs that appear.
back to top
A: From your PC, hold down the "Control" key and select each message you would like to move. You can then click and drag that bunch to a list, or the trash by grabbing one of the orange tabs that appear.
From your Mac, hold down the "Shift" key and select each message you would like to move. You can then click and drag that bunch to a list, or the trash by grabbing one of the orange tabs that appear.
back to top
Reminders
Q: Why do reminders show up 15 minutes before the time I set them for?
A: Much like an email client on your computer (Outlook, for instance) reminds you of a meeting on your calendar, we figured to actually remind you of something, it would be better to know a little in advance of a meeting or event, than at the time it actually started. In the future, reminders will be customizable, for those of you who would rather not receive them 15 minutes prior to the time you set them for.
back to top
A: Much like an email client on your computer (Outlook, for instance) reminds you of a meeting on your calendar, we figured to actually remind you of something, it would be better to know a little in advance of a meeting or event, than at the time it actually started. In the future, reminders will be customizable, for those of you who would rather not receive them 15 minutes prior to the time you set them for.
back to top
Q: My reminders are showing up at the wrong time. What do I do?
A: Most likely your time zone is set incorrectly for your Jott account. You can change this by going to the Profile section of the Settings page.
back to top
A: Most likely your time zone is set incorrectly for your Jott account. You can change this by going to the Profile section of the Settings page.
back to top
Text Messages
Q: I have selected the option to receive receipt text messages. Why I am I not receiving Jott text messages?
A: Have you changed mobile providers recently? If so, log on and go the Phones section of the Settings page. There you will see the button "I changed mobile providers"; this will reset our system to look for your new mobile network. Once you have done this, try sending a Jott again!
If you have yourself as a contact please read this. If you haven't changed mobile providers recently and do not have yourself in your contact list, please fill out the support form and we'll get cracking on what could be going wrong.
back to top
A: Have you changed mobile providers recently? If so, log on and go the Phones section of the Settings page. There you will see the button "I changed mobile providers"; this will reset our system to look for your new mobile network. Once you have done this, try sending a Jott again!
If you have yourself as a contact please read this. If you haven't changed mobile providers recently and do not have yourself in your contact list, please fill out the support form and we'll get cracking on what could be going wrong.
back to top
Q: How do I send either an email or a text message to my contacts?
A: If you have entered both the person's email address and phone number then we send both a text message and email to the person. If you prefer to only send text messages, then make sure that contact has a phone and no email address. If you prefer to only send email to that contact, make sure that contact has an email address but no phone number.
back to top
A: If you have entered both the person's email address and phone number then we send both a text message and email to the person. If you prefer to only send text messages, then make sure that contact has a phone and no email address. If you prefer to only send email to that contact, make sure that contact has an email address but no phone number.
back to top
Q: Why didn't I receive a text message when I sent a Jott to myself?
A: Our system is set up to only send an email when you Jott yourself. If you would like to receive a receipt text message of every Jott you send (including the ones to yourself), please select the "Confirmation text message" option in the Phones section of the Settings page.
back to top
A: Our system is set up to only send an email when you Jott yourself. If you would like to receive a receipt text message of every Jott you send (including the ones to yourself), please select the "Confirmation text message" option in the Phones section of the Settings page.
back to top
Q: Why are my contacts not receiving text messages?
A: We can only send text messages to text enabled phones, so if your contacts are using land lines or cell phones without texting capability, they will not receive any text messages. In some cases, smaller mobile providers do not like to send text messages from Jott, if you think this may be the case, or if you are still unclear, fill out the support form and we'll get back to you!
back to top
A: We can only send text messages to text enabled phones, so if your contacts are using land lines or cell phones without texting capability, they will not receive any text messages. In some cases, smaller mobile providers do not like to send text messages from Jott, if you think this may be the case, or if you are still unclear, fill out the support form and we'll get back to you!
back to top
Q: Why are my contacts not receiving emails?
A: Sometimes Jott emails end up in your spam or junk folder, so it's always good to have your contacts check there if they haven't already. If you are sending a Jott message to a contact's work email address, they may need to check with their ISP (internet service provider), as sometimes they will filter out mail from senders they do not know before they can reach an inbox.
back to top
A: Sometimes Jott emails end up in your spam or junk folder, so it's always good to have your contacts check there if they haven't already. If you are sending a Jott message to a contact's work email address, they may need to check with their ISP (internet service provider), as sometimes they will filter out mail from senders they do not know before they can reach an inbox.
back to top