Closing
Why are you ending the Jott service?
Are there similar services that you can refer me to?
What should I remember to do before the service ends?
Can I keep my jott messages and contacts?
I no longer need my Jott account, how do I delete it?
How do I disable Jott Voicemail on my phone in order
to move my voicemail back to my phone provider?
Why do I have to move my voicemail back to my phone
provider?
Will you remind me to move my voicemail back to my phone
provider?
How can I get voicemail to text directly from my carrier?
Will I be charged for any voicemails and/or messages
sent on or after April 4th?
I had a subscription for an Annual or PayGo plan and
I don't see my refund, when can I expect to see it?
Why did I get an email informing me that my refund couldn't
be processed on the card registered to my Jott account?
Will I be able to log in to the website after May 3rd?
What will happen to my Jott for iPhone application on
May 3rd?
How do I uninstall the Jott for iPhone application?
What will happen to my Jott Express desktop application
on May 3rd?
How do I uninstall Jott Express?
What will happen to my Jott for Outlook application
on May 3rd?
How do I uninstall Jott for Outlook?
What will happen to my Jott for BlackBerry application
on May 3rd?
How do I uninstall Jott for BlackBerry?
Account Basics
How do I change my password?
I forgot my password, what should I do?
Can I change my email registered to my Jott account?
Can I add a second email address to my account?
Can I add an additional phone number to my existing Jott
account?
How do I change my phone number?
What do I do if I changed my mobile provider?
Which mobile carriers can Jott send text messages to?
How do I delete my Jott account?
Jott Voicemail
Will Jott Voicemail work with my carrier?
How do I enable Jott Voicemail on my phone?
How do I disable Jott Voicemail on my phone?
How do I change my voicemail greeting?
How do I listen to my voicemails?
How do I access my Jott Voicemail if I am calling from
a phone that is not registered to my Jott account?
What is the maximum length of a voicemail message?
How can I receive/not receive emails/text messages of
my voicemails/missed calls?
My phone says I had a missed call, but I didn't receive
any notification from Jott about it, why not?
Will I be charged extra by my phone company for call
forwarding?
Can I forward multiple lines to my Jott Voicemail?
How long can each Jott Voicemail be? Will the entire
message be transcribed?
Nuance Acquisition
I heard Jott has been acquired. Is this true?
Who is Nuance?
Q: Why are you ending the Jott service?
A: Nearly two years after Jott's acquisition and a successful integration into Nuance, we are officially ending the Jott service on May 3rd, 2011. This may seem counter-intuitive - success leading to a shutdown. But while it is an ending of sorts, the reality is that the technology, service, talent and imagination of Jott will continue on as part of a far broader set of services. The Jott team, vision and technologies are an integral part of a global business which includes partners such as AT&T, Rogers, Bell Canada, Vodafone, Cisco, Vonage, and many others.
The dramatic expansion of Nuance's voice-to-text services is clear evidence that consumers will respond to innovations that carriers offer, and with that in mind, we will focus our voice-to-text service investments on carrier and enterprise distribution, and no longer on Jott.com.
We know how much many of you have come to rely on the Jott service, so please know that this decision was not made lightly. Please be assured that we'll work to help you through this transition. We truly appreciate your business and enthusiastic support over the years, and apologize for any inconvenience this may cause.
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A: Nearly two years after Jott's acquisition and a successful integration into Nuance, we are officially ending the Jott service on May 3rd, 2011. This may seem counter-intuitive - success leading to a shutdown. But while it is an ending of sorts, the reality is that the technology, service, talent and imagination of Jott will continue on as part of a far broader set of services. The Jott team, vision and technologies are an integral part of a global business which includes partners such as AT&T, Rogers, Bell Canada, Vodafone, Cisco, Vonage, and many others.
The dramatic expansion of Nuance's voice-to-text services is clear evidence that consumers will respond to innovations that carriers offer, and with that in mind, we will focus our voice-to-text service investments on carrier and enterprise distribution, and no longer on Jott.com.
We know how much many of you have come to rely on the Jott service, so please know that this decision was not made lightly. Please be assured that we'll work to help you through this transition. We truly appreciate your business and enthusiastic support over the years, and apologize for any inconvenience this may cause.
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Q: Are there similar services that you can refer me to?
A: Yes, there are other exciting Nuance products that you can try out like:
Other partner options include:
A: Yes, there are other exciting Nuance products that you can try out like:
- Dragon Dictation for iPhone, iPad and iPod Touch from Nuance lets you speak text for emails, text messages, status updates and more, and see your text appear instantly.
- Dragon for E-Mail for BackBerry from Nuance lets you speak text for your emails, including the contact details in the 'To' lines, the subject and the body.
- FlexT9 for Android from Nuance is a unique four-in-one keypad app that lets you Speak, Trace, Write or Tap your text for emails, text messages, web searches - anywhere you input text.
Other partner options include:
- AT&T's Voicemail to Text is Nuance-powered voicemail direct from your carrier.
- Get Nuance-powered Vonage Visual Voicemail with Vonage's VoIP phone service.
- Bell Canada, Rogers,and Telus also offer Nuance-powered voicemail to text.
Q: What should I remember to do before the service ends on May 3rd?
A: We've put together this closing checklist for you:
A: We've put together this closing checklist for you:
- Download any Jott messages and contact information you want to keep via this link: http://www.jott.com/export.aspx
- Download any invoices you want to keep via this link: http://www.jott.com/settings_billing.aspx?v=h
- If you are a Jott Voicemail customer, remember to move your voicemail back to your phone provider. Click here for instructions.
- Uninstall the Jott apps that you have installed. For instructions, follow these links:
Q: Can I keep my Jott messages and contact information?
A: Yes, but you'll need to export the jotts and contact information that you want to keep before May 3rd. After May 3rd, you'll no longer be able to access this data. You can export your transcribed messages and your contact information here: http://jott.com/export.aspx.
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A: Yes, but you'll need to export the jotts and contact information that you want to keep before May 3rd. After May 3rd, you'll no longer be able to access this data. You can export your transcribed messages and your contact information here: http://jott.com/export.aspx.
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Q: I no longer need my Jott account, how do I delete it?
A: To permanently delete your account, follow this link: http://jott.com/deleteaccount.aspx. Before you delete your account, we recommend that you download the information that you want to keep.
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A: To permanently delete your account, follow this link: http://jott.com/deleteaccount.aspx. Before you delete your account, we recommend that you download the information that you want to keep.
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Q: How do I disable Jott Voicemail on my phone in order to move my voicemail back
to my phone provider?
A: Look for your phone's provider listed below and follow the instructions:
A: Look for your phone's provider listed below and follow the instructions:
- AT&T Wireless- Dial ##004# and press "SEND".
- Verizon Wireless- Dial *73 and press "SEND". If this doesn't work, you can also try dialing *920.
- T-Mobile- Dial ##004# and press "SEND".
- Sprint- Dial *38 and press "SEND".
- Alltel- Dial *73 and press "SEND".
- For all other phone providers, contact their technical support for assistance in returning your phone to your carrier's voicemail system.
Q: Why do I have to move my voicemail back to my phone provider before May 3rd?
A: If you haven't disabled Jott Voicemail by May 3rd, people will not be able to leave you a message; instead, they'll hear a message that says "this voicemail box is no longer active". You can disable Jott Voicemail on your phone at any time, just follow these instructions.
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A: If you haven't disabled Jott Voicemail by May 3rd, people will not be able to leave you a message; instead, they'll hear a message that says "this voicemail box is no longer active". You can disable Jott Voicemail on your phone at any time, just follow these instructions.
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Q: Will you remind me to move my voicemail back to my phone provider before May
3rd?
A: Yes, we'll include a reminder in every voicemail notification that you receive. In addition, we'll send you a follow up reminder with instructions on how to move your voicemail back to your phone provider. This follow up reminder will be sent along with each voicemail that you receive; please note that you will only receive one reminder per day.
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A: Yes, we'll include a reminder in every voicemail notification that you receive. In addition, we'll send you a follow up reminder with instructions on how to move your voicemail back to your phone provider. This follow up reminder will be sent along with each voicemail that you receive; please note that you will only receive one reminder per day.
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Q: How can I get voicemail to text directly from my carrier?
A: Follow these links to learn more about getting Nuance-powered voicemail to text directly from your carrier:
A: Follow these links to learn more about getting Nuance-powered voicemail to text directly from your carrier:
- AT&T's Voicemail to Text is Nuance-powered voicemail direct from your carrier.
- Get Nuance-powered Vonage Visual Voicemail with Vonage's VoIP phone service.
- Bell Canada, Rogers,and Telus also offer Nuance-powered voicemail to text.
- More carriers coming soon. Check back in at www.nuance.com.
Q: Will I be charged for any voicemails and/or messages sent on or after April
4th?
A: No, if you are a current Jott subscriber, you won't be charged for any of the Jott services - Jott Assistant, Jott Voicemail, or Jott for Salesforce - as of April 4th. All current subscribers will receive this last month for free.
A: No, if you are a current Jott subscriber, you won't be charged for any of the Jott services - Jott Assistant, Jott Voicemail, or Jott for Salesforce - as of April 4th. All current subscribers will receive this last month for free.
- Monthly plan subscribers:
- You won't be billed for using the service as of April 4th, 2011.
- PayGo plan subscribers:
- We'll issue you a refund for the minutes that you have remaining on your account, as of April 4th, 2011. Expect this refund to be processed by June 2nd, 2011. When your refund is processed, you'll receive a confirmation email from notify@jott.com.
- Annual plan subscribers:
- We'll issue you a refund for the time that you have remaining on your account, beginning on April 4th, 2011. Expect this refund to be processed by June 2nd, 2011. When your refund is processed, you'll receive a confirmation email from notify@jott.com.
Q: I had a subscription for an Annual or PayGo plan and I don't see my refund,
when can I expect to see it?
A: Expect to see your refund post to your account by June 2nd, 2011. When your refund is processed, you'll receive a confirmation email from notify@jott.com.
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A: Expect to see your refund post to your account by June 2nd, 2011. When your refund is processed, you'll receive a confirmation email from notify@jott.com.
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Q: Why did I get an email informing me that my refund couldn't be processed on
the card registered to my Jott account?
A: If you received an email asking you to enter new billing information, then we were unable to process the refund to the card on your Jott account. Most commonly, this initial refund failed to process because the card on file was expired.
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A: If you received an email asking you to enter new billing information, then we were unable to process the refund to the card on your Jott account. Most commonly, this initial refund failed to process because the card on file was expired.
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Q: Will I be able to log in to the website after May 3rd?
A: No, once the service ends on May 3rd, you won't be able to log in to the website or use the service in any way.
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A: No, once the service ends on May 3rd, you won't be able to log in to the website or use the service in any way.
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Q: What will happen to my Jott for iPhone application on May 3rd?
A: The Jott for iPhone application will stop working on May 3rd. Any voice jotts that you attempt to add will get stuck "converting to text"; other jotts will remain in a disabled state. Click here to view instructions on how to uninstall the Jott for iPhone application.
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A: The Jott for iPhone application will stop working on May 3rd. Any voice jotts that you attempt to add will get stuck "converting to text"; other jotts will remain in a disabled state. Click here to view instructions on how to uninstall the Jott for iPhone application.
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Q: How do I uninstall the Jott for iPhone application?
A: You can delete the Jott for iPhone application in the same way you can delete any app off of the iPhone: Go to the home screen, press and hold on any icon, the icons will start to move, an 'x' will appear over the application, click it and you will be asked if you want to delete it.
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A: You can delete the Jott for iPhone application in the same way you can delete any app off of the iPhone: Go to the home screen, press and hold on any icon, the icons will start to move, an 'x' will appear over the application, click it and you will be asked if you want to delete it.
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Q: What will happen to my Jott Express application on May 3rd?
A: Jott Express will stop working on May 3rd. If you are logged out of Jott Express on May 3rd, you will not be able to log in. If you are logged in to Jott Express on May 3rd, any jotts that you attempt to add will remain in a disabled state. Click here to view instructions on how to uninstall Jott Express.
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A: Jott Express will stop working on May 3rd. If you are logged out of Jott Express on May 3rd, you will not be able to log in. If you are logged in to Jott Express on May 3rd, any jotts that you attempt to add will remain in a disabled state. Click here to view instructions on how to uninstall Jott Express.
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Q: How do I uninstall Jott Express?
A: On a PC: from your Control Panel, choose Add or Remove programs. Click Jott Express from the list and then the "Remove" button.
On a mac: click and drag the Jott Express icon to the trash.
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A: On a PC: from your Control Panel, choose Add or Remove programs. Click Jott Express from the list and then the "Remove" button.
On a mac: click and drag the Jott Express icon to the trash.
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Q: What will happen to my Jott for Outlook application on May 3rd?
A: Jott for Outlook will stop working on May 3rd. You will be automatically logged out of Jott for Outlook and the add-in will become disabled. Click here to view instructions on how to uninstall Jott for Outlook.
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A: Jott for Outlook will stop working on May 3rd. You will be automatically logged out of Jott for Outlook and the add-in will become disabled. Click here to view instructions on how to uninstall Jott for Outlook.
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Q: How do I uninstall Jott for Outlook?
A: From the Start menu, go to the Control Panel. Scroll down utill you see Jott Outlook Add-in and then choose to remove that program.
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A: From the Start menu, go to the Control Panel. Scroll down utill you see Jott Outlook Add-in and then choose to remove that program.
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Q: What will happen to my Jott for BlackBerry application on May 3rd?
A: The Jott for BlackBerry application will stop working on May 3rd. Once the service ends, any jotts sent via the BlackBerry app will generate an email telling you that the jott was unsuccessful. Click here to view instructions that tell you how to uninstall the Jott for BlackBerry app.
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A: The Jott for BlackBerry application will stop working on May 3rd. Once the service ends, any jotts sent via the BlackBerry app will generate an email telling you that the jott was unsuccessful. Click here to view instructions that tell you how to uninstall the Jott for BlackBerry app.
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Q: How do I uninstall Jott for BlackBerry?
A: On your BlackBerry go to 'Options' and select 'Advanced Options', then 'Applications'. You'll see Jott for BlackBerry there, select it and then choose the delete option from the menu.
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A: On your BlackBerry go to 'Options' and select 'Advanced Options', then 'Applications'. You'll see Jott for BlackBerry there, select it and then choose the delete option from the menu.
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Q: How do I change my password?
A: First click the link to the My Account page that appears at the top of the Inbox page. From there, go to the Security section. You will see a link to "change my password". Enter your old password, your new password and the confirmation of your new password, click "Save" and you are good to go.
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A: First click the link to the My Account page that appears at the top of the Inbox page. From there, go to the Security section. You will see a link to "change my password". Enter your old password, your new password and the confirmation of your new password, click "Save" and you are good to go.
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Q: I forgot my password, what should I do?
A: Please click "Forgot Password?" on the login page, enter in your 10 digit number and an email will be sent to your primary email address. Click the link provided in the email, set your new password and you will be good to go. If you never validated your email, you will be sent a text message instead.
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A: Please click "Forgot Password?" on the login page, enter in your 10 digit number and an email will be sent to your primary email address. Click the link provided in the email, set your new password and you will be good to go. If you never validated your email, you will be sent a text message instead.
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Q: Can I change my email registered to my Jott account?
A: You sure can! Log on at Jott.com and go to the My Account page. Select the Emails tab and click "Add new email address". To delete your old email address set this new validated email to primary and the option to delete your old primary address will appear. Remember you must always have at least one primary email address and will not be able to delete an address if it is set to primary.
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A: You sure can! Log on at Jott.com and go to the My Account page. Select the Emails tab and click "Add new email address". To delete your old email address set this new validated email to primary and the option to delete your old primary address will appear. Remember you must always have at least one primary email address and will not be able to delete an address if it is set to primary.
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Q: Can I add a second email address to my account?
A: Yes. To add a new email address to your account, login in at Jott.com and go to the My Account page. Click the Emails tab, then "add a new email address" and enter the address you wish to add.
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A: Yes. To add a new email address to your account, login in at Jott.com and go to the My Account page. Click the Emails tab, then "add a new email address" and enter the address you wish to add.
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Q: Can I add an additional phone number to my existing Jott account?
A: Yes, add a new number to your account by logging in at Jott.com, going to the My Account page and then clicking the Phones tab. Click "add a new phone number" and enter the 10 digit number you wish to add. A 4-digit validation code will then appear; call 866-JOTT-123 or your local Canadian number from your new number and enter in the validation code.
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A: Yes, add a new number to your account by logging in at Jott.com, going to the My Account page and then clicking the Phones tab. Click "add a new phone number" and enter the 10 digit number you wish to add. A 4-digit validation code will then appear; call 866-JOTT-123 or your local Canadian number from your new number and enter in the validation code.
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Q: How do I change my phone number?
A: Login to your account, go to the My Account page and click the Phones tab. Click "add a new phone number" and enter the 10 digit number you wish to add. A four digit validation code will then appear. Call 866-JOTT-123 or your local Canadian number from your new number and enter in the validation code. Once your phone is validated you will be able to set it to primary and delete your old number. If your number hasn't been validated, you cannot set it to primary. This will also change your Jott login to your new number.
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A: Login to your account, go to the My Account page and click the Phones tab. Click "add a new phone number" and enter the 10 digit number you wish to add. A four digit validation code will then appear. Call 866-JOTT-123 or your local Canadian number from your new number and enter in the validation code. Once your phone is validated you will be able to set it to primary and delete your old number. If your number hasn't been validated, you cannot set it to primary. This will also change your Jott login to your new number.
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Q: What do I do if I changed my mobile provider?
A: If you have changed mobile providers but not phone numbers simply go to the Phones section of My Account and under provider click "change", this will reset your provider in our system and the next time you dial in we will gather your correct provider information. If you have changed your phone number please click here for instructions on how to do so.
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A: If you have changed mobile providers but not phone numbers simply go to the Phones section of My Account and under provider click "change", this will reset your provider in our system and the next time you dial in we will gather your correct provider information. If you have changed your phone number please click here for instructions on how to do so.
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Q: Which mobile carriers can Jott send text messages to?
A: Jott can currently send texts to the following carriers in the U.S.:
A: Jott can currently send texts to the following carriers in the U.S.:
- AllTel
- AT&T
- Boost
- Cellular
- Centennial
- Cincinnati Bell
- Cingular
- Cricket Communications
- Dobson
- Midwest Wireless
- Nextel Communications
- Sprint
- T-Mobile
- Verizon
- Virgin USA
- Fido
- MTS
- Rogers
- Bell
- SaskTel
- Telus
- Virgin
Q: How do I delete my Jott Account?
A: Login to your account at Jott.com and go to My Account. Under Account Overview click "delete my account", be sure to read all the text and tell us why you are leaving Jott, before entering in your password and clicking "delete". Deleting your account will also cancel your monthly plan; it is permanent and cannot be undone.
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A: Login to your account at Jott.com and go to My Account. Under Account Overview click "delete my account", be sure to read all the text and tell us why you are leaving Jott, before entering in your password and clicking "delete". Deleting your account will also cancel your monthly plan; it is permanent and cannot be undone.
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Q: Will Jott Voicemail work with my carrier?
A: Jott Voicemail works with most US and Canadian mobile phone providers including AT&T/Cingular, Verizon, Sprint, Alltel, US Cellular and Rogers. If your phone company supports "conditional call forwarding" then your phone should work with Jott Voicemail.
Regardless of your phone company, Jott Voicemail will not work with pre-paid phones.
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A: Jott Voicemail works with most US and Canadian mobile phone providers including AT&T/Cingular, Verizon, Sprint, Alltel, US Cellular and Rogers. If your phone company supports "conditional call forwarding" then your phone should work with Jott Voicemail.
Regardless of your phone company, Jott Voicemail will not work with pre-paid phones.
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Q: How do I enable Jott Voicemail on my phone?
A: If you haven't already done so, you'll need to sign up for Jott Voicemail. During the sign up process, we'll walk you through enabling Jott Voicemail on your phone.
If you already have a Jott Voicemail account, simply follow the instructions below for your phone's provider. You'll need to have your personal voicemail number available, which you can get from the Voicemail section of the My Account page.
If you are experiencing problems manually setting up Jott Voicemail, please contact your phone provider and ask them to set "No answer call forwarding" and "Call forward busy" to your personal Jott Voicemail number (available here).
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A: If you haven't already done so, you'll need to sign up for Jott Voicemail. During the sign up process, we'll walk you through enabling Jott Voicemail on your phone.
If you already have a Jott Voicemail account, simply follow the instructions below for your phone's provider. You'll need to have your personal voicemail number available, which you can get from the Voicemail section of the My Account page.
- Alltel- Dial *71[Personal Voicemail Number] and press "SEND".
- AT&T/Cingular- Dial *004*[Personal Voicemail Number]*11# and press "SEND".
- T-Mobile- Dial *004*[Personal Voicemail Number]*11# and press "SEND".
- Sprint- Dial *28[Personal Voicemail Number] and press "SEND".
- Verizon- Dial *71[Personal Voicemail Number] and press "SEND".
If you are experiencing problems manually setting up Jott Voicemail, please contact your phone provider and ask them to set "No answer call forwarding" and "Call forward busy" to your personal Jott Voicemail number (available here).
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Q: How do I disable Jott Voicemail on my phone?
A: You can view personalized instructions for disabling Jott Voicemail on your phone by going to the Voicemail section of the My Account page or by clicking here. For more general instructions, look for your phone's provider listed below:
Please note that moving your voicemail back to your carrier's voicemail system will not cancel your Jott Voicemail plan. To manage your plan, visit the Billing section of the My Account page.
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A: You can view personalized instructions for disabling Jott Voicemail on your phone by going to the Voicemail section of the My Account page or by clicking here. For more general instructions, look for your phone's provider listed below:
- Alltel- Dial *73 and press "SEND".
- AT&T/Cingular- Dial ##004# and press "SEND".
- T-Mobile- Dial ##004# and press "SEND".
- Sprint- Dial *38 and press "SEND".
- Verizon- Dial *73 and press "SEND". If this doesn't work, you can also try dialing *920.
Please note that moving your voicemail back to your carrier's voicemail system will not cancel your Jott Voicemail plan. To manage your plan, visit the Billing section of the My Account page.
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Q: How do I change my voicemail greeting?
A: First, Access your Jott Voicemail inbox by calling your personal voicemail number (available here; alternatively, you can call 866-JOTT-123 and say "voicemail"). Once there, press * to go to the Voicemail Options menu, then press 1 to change your greeting.
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A: First, Access your Jott Voicemail inbox by calling your personal voicemail number (available here; alternatively, you can call 866-JOTT-123 and say "voicemail"). Once there, press * to go to the Voicemail Options menu, then press 1 to change your greeting.
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Q: How do I listen to my voicemails?
A: You can listen to your voicemails by calling your personal voicemail number. This number was given to you when you signed up for Jott Voicemail; however, you can also get this number by going to the Voicemail section of the My Account page.
Alternatively, if you have a Jott, Jott Pro, Paygo or Salesforce account you can call Jott at 1-866-JOTT-123 (866-568-8123) and say "voicemail" when asked "Who do you want to Jott?"
While listening to your messages, you have the following options:
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A: You can listen to your voicemails by calling your personal voicemail number. This number was given to you when you signed up for Jott Voicemail; however, you can also get this number by going to the Voicemail section of the My Account page.
Alternatively, if you have a Jott, Jott Pro, Paygo or Salesforce account you can call Jott at 1-866-JOTT-123 (866-568-8123) and say "voicemail" when asked "Who do you want to Jott?"
While listening to your messages, you have the following options:
- 1 - Replay the message
- 7 - Delete the message
- 9 - Save the message
- # (pound) - Skip the message
- * (star) - Go to the Voicemail Options menu
- 1 - Change your greeting
- 4 - Listen to your voicemail messages
- 5 - Go to the main Jott menu (i.e. the "Who do you want to Jott?" menu)
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Q: How do I access my Jott Voicemail if I am calling from a phone that is not
registered to my Jott account?
A: First you need to choose a pin access code. To set up your pin go to the Security section of my account, check the box next to "Require pin for access to call and retrieve your Jotts?", enter in a 4 digit pin of your choice and hit save.
To retrieve your voicemails dial your personal voicemail number (available here) and enter in your pin. Alternatively you can dial your own phone number, press "#" during your voicemail greeting and enter in your pin.
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A: First you need to choose a pin access code. To set up your pin go to the Security section of my account, check the box next to "Require pin for access to call and retrieve your Jotts?", enter in a 4 digit pin of your choice and hit save.
To retrieve your voicemails dial your personal voicemail number (available here) and enter in your pin. Alternatively you can dial your own phone number, press "#" during your voicemail greeting and enter in your pin.
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Q: What is the maximum length of a voicemail message?
A: You can set your maximum voicemail recording time to be 30, 60 or 90 seconds. This setting can be modified by going to the Voicemail section of the My Account page.
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A: You can set your maximum voicemail recording time to be 30, 60 or 90 seconds. This setting can be modified by going to the Voicemail section of the My Account page.
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Q: How can I receive/not receive emails/text messages of my voicemails/missed
calls?
A: You can manage how and where you're notified when you receive a voicemail by going to the Voicemail section of the My Account page.
To turn on/off email notifications, check/uncheck the box next to "Receive Email Notifications". If you have multiple email addresses associated with your account, you can select which addresses receive the notification.
To turn on/off text message notifications, check/uncheck the box next to "Receive Text Message Notifications". If you have multiple phones associated with your Jott account, you can select which phones receive the notification.
You can also choose to receive notifications for voicemails only or for both voicemails and missed calls (when a caller hears your message, but does not leave a voicemail) by changing the "Notifications for" setting under both the "Receive Email Notifications" and "Receive Text Message Notifications" settings.
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A: You can manage how and where you're notified when you receive a voicemail by going to the Voicemail section of the My Account page.
To turn on/off email notifications, check/uncheck the box next to "Receive Email Notifications". If you have multiple email addresses associated with your account, you can select which addresses receive the notification.
To turn on/off text message notifications, check/uncheck the box next to "Receive Text Message Notifications". If you have multiple phones associated with your Jott account, you can select which phones receive the notification.
You can also choose to receive notifications for voicemails only or for both voicemails and missed calls (when a caller hears your message, but does not leave a voicemail) by changing the "Notifications for" setting under both the "Receive Email Notifications" and "Receive Text Message Notifications" settings.
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Q: My phone says I had a missed call, but I didn't receive any notification from
Jott about it, why not?
A: If a caller hangs up before they are transferred to Jott Voicemail, you won't receive any notifications.
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A: If a caller hangs up before they are transferred to Jott Voicemail, you won't receive any notifications.
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Q: Will I be charged extra by my phone company for call forwarding?
A: Jott uses "conditional call forwarding" to send your missed calls to the Jott Voicemail system. You will need to contact your phone company and ask about additional charges for using call forwarding. Standard text messaging costs, however, do apply.
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A: Jott uses "conditional call forwarding" to send your missed calls to the Jott Voicemail system. You will need to contact your phone company and ask about additional charges for using call forwarding. Standard text messaging costs, however, do apply.
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Q: Can I forward multiple lines to my Jott Voicemail?
A: Yes. Instructions will be provided to set up conditional call forwarding for your primary Jott phone number when signing up for Jott Voicemail. To forward an additional line to your Voicemail number: First note your personal voicemail number (available here), then set up "No answer call forwarding" and "Call forward busy" to your personal voicemail number on your additional line. Instructions for your specific provider may be available here, if not please contact your provider and ask them to forward "No answer call forwarding" and "Call forward busy" to your personal Jott Voicemail number.
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A: Yes. Instructions will be provided to set up conditional call forwarding for your primary Jott phone number when signing up for Jott Voicemail. To forward an additional line to your Voicemail number: First note your personal voicemail number (available here), then set up "No answer call forwarding" and "Call forward busy" to your personal voicemail number on your additional line. Instructions for your specific provider may be available here, if not please contact your provider and ask them to forward "No answer call forwarding" and "Call forward busy" to your personal Jott Voicemail number.
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Q: How long can each Jott Voicemail be? Will the entire message be transcribed?
A: You can set your Jott Voicemail inbox to accept 30, 60 or 90 second messages. That setting can be modified by going to the Voicemail section of the My Account page. Only 30 seconds of each message will be transcribed regardless of your inbox setting. If you have Voicemail Snapshot, available with Jott, Jott Pro, or Jott for Salesforce, only 5 seconds will be transcribed.
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A: You can set your Jott Voicemail inbox to accept 30, 60 or 90 second messages. That setting can be modified by going to the Voicemail section of the My Account page. Only 30 seconds of each message will be transcribed regardless of your inbox setting. If you have Voicemail Snapshot, available with Jott, Jott Pro, or Jott for Salesforce, only 5 seconds will be transcribed.
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Q: I heard Jott has been acquired. Is this true?
A: It's true! Nuance has acquired Jott.
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A: It's true! Nuance has acquired Jott.
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Q: Who is Nuance?
A: Nuance is a leading provider of speech solutions for businesses and consumers around the world - in fact, millions of users and thousands of businesses experience Nuance's proven applications and professional services every day. Nuance Mobile's speech and popular T9 predictive text portfolio have shipped on more than 4 billion devices worldwide - to learn more visit http://www.nuance.com/mobiledevices/.
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A: Nuance is a leading provider of speech solutions for businesses and consumers around the world - in fact, millions of users and thousands of businesses experience Nuance's proven applications and professional services every day. Nuance Mobile's speech and popular T9 predictive text portfolio have shipped on more than 4 billion devices worldwide - to learn more visit http://www.nuance.com/mobiledevices/.
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