Jott.com | Help

Q: I entered in my email address incorrectly when registering, what should I do?
A: Complete registration by validating your phone. Go to the Emails section of the My Account page add your correct email address, set it to primary and delete the incorrect address.
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Q: I entered the wrong phone number when registering, what should I do?
A: Under "Trouble?" on the right side of your phone validation page click "change my phone number" and enter in the correct phone number. If you already navigated away from the phone validation page, reregister or submit a support form and we can send you a link which will take you back to that page. Billing will not commence until your phone validation is complete.
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Q: I am registering for Jott Assistant, when I call to key in or speak my validation code, I am not asked for it. Why not?
A: If you are not asked for your validation code then we are not able to link your caller ID with your registration record. This can happen for one of two reasons: you entered in your phone number incorrectly when registering (click here for instructions on how to change it), or we are not picking up your caller ID correctly.
If you're sure you entered your phone number correctly, and are not calling from Canada or a multiline system, make sure your caller ID is not blocked and try calling our alternate number 347-523-8843. If you are calling from a multiline system click here. If you are calling from Canada click here.
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Q: I am registering for Jott Voicemail or Jott for Salesforce and cannot receive SMS messages on my phone, how do I register?
A: If you cannot receive sms messages on your phone, dial 866-JOTT-123, 347-523-8843 or your local Canadian number and your four digit validation code will be read to you over the phone.
If you call and are not read your validation code then we are not able to link your caller ID with your registration record. This can happen for one of two reasons: you entered in your phone number incorrectly when registering (click here for instructions on how to change it), or we are not picking up your caller ID correctly.
If you're sure you entered your phone number correctly, and are not calling from Canada or a multiline system, make sure your caller ID is not blocked and try calling our alternate number 347-523-8843. If you are calling from a multiline system click here. If you are calling from Canada click here.
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Q: Can I register for Jott from a phone that is part of a multiline system?
A: If every phone in your system sends out its correct and unique caller ID, then yes, it will work with Jott. If your multiline system has one or two core caller IDs it projects, it is recommended that you register with your mobile phone or personal landline instead.
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Q: I live outside of the US and Canada, can I use Jott?
A: You can only register for Jott with a US or Canadian telephone number.
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Q: How do I register for the forums?
A: If you have a Jott account you are already registered for the forums, your forum login is the same as your Jott login.
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Q: How do I change my display name on the forums?
A: You are automatically given a display name of guest_##. To change your display name; login to the forums, go to User Control Panel->Profile->Edit Account Settings, change your user name and hit "submit".
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Q: What browsers can I use with your website?
A: The Jott website supports:

Internet Explorer 8
Internet Explorer 7
Mozilla Firefox 3
Google Chrome
Safari

Q: How do I change my password?
A: First click the link to the My Account page that appears at the top of the Inbox page. From there, go to the Security section. You will see a link to "change my password". Enter your old password, your new password and the confirmation of your new password, click "Save" and you are good to go.
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Q: I forgot my password, what should I do?
A: Please click "Forgot Password?" on the login page, enter in your 10 digit number and an email will be sent to your primary email address. Click the link provided in the email, set your new password and you will be good to go. If you never validated your email, you will be sent a text message instead.
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Q: Can I change my email registered to my Jott account?
A: You sure can! Log on at Jott.com and go to the My Account page. Select the Emails tab and click "Add new email address". To delete your old email address set this new validated email to primary and the option to delete your old primary address will appear. Remember you must always have at least one primary email address and will not be able to delete an address if it is set to primary.
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Q: Can I add a second email address to my account?
A: Yes. To add a new email address to your account, login in at Jott.com and go to the My Account page. Click the Emails tab, then "add a new email address" and enter the address you wish to add.
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Q: Can I add an additional phone number to my existing Jott account?
A: Yes, add a new number to your account by logging in at Jott.com, going to the My Account page and then clicking the Phones tab. Click "add a new phone number" and enter the 10 digit number you wish to add. A 4-digit validation code will then appear; call 866-JOTT-123 or your local Canadian number from your new number and enter in the validation code.
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Q: How do I change my phone number?
A: Login to your account, go to the My Account page and click the Phones tab. Click "add a new phone number" and enter the 10 digit number you wish to add. A four digit validation code will then appear. Call 866-JOTT-123 or your local Canadian number from your new number and enter in the validation code. Once your phone is validated you will be able to set it to primary and delete your old number. If your number hasn't been validated, you cannot set it to primary. This will also change your Jott login to your new number.
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Q: What do I do if I changed my mobile provider?
A: If you have changed mobile providers but not phone numbers simply go to the Phones section of My Account and under provider click "change", this will reset your provider in our system and the next time you dial in we will gather your correct provider information. If you have changed your phone number please click here for instructions on how to do so.
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Q: Which mobile carriers can Jott send text messages to?
A: Jott can currently send texts to the following carriers in the U.S.:

AllTel
AT&T
Boost
Cellular
Centennial
Cincinnati Bell
Cingular
Cricket Communications
Dobson
Midwest Wireless
Nextel Communications
Sprint
T-Mobile
Verizon
Virgin USA

Jott can currently send texts to the following carriers in Canada:

Fido
MTS
Rogers
Bell
SaskTel
Telus
Virgin

Q: How do I delete my Jott Account?
A: Login to your account at Jott.com and go to My Account. Under Account Overview click "delete my account", be sure to read all the text and tell us why you are leaving Jott, before entering in your password and clicking "delete". Deleting your account will also cancel your monthly plan; it is permanent and cannot be undone.
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Q: I am from Canada, why can't I create a Jott note when I call 1-866-JOTT-123?
A: Jott requires caller ID to know who is sending a Jott to what contact information. In an effort to protect your privacy, most Canadian mobile providers have blocked caller ID information from being passed to toll free numbers. This leaves the alternative of using local access numbers across the country, so that everyone can send Jott messages without having to pay long distance fees.

Below is the list of available Jott numbers in Canada. Find the number in your area code and program it to your speed dial today!

AURORA : +12898020110
CALGARY : +14037751288
EDMONTON : +17806287799
HALIFAX : +19024828120
HAMILTON : +19054819060
KITCHENER : +15199572711
LONDON : +15194889331
MARKHAM : +12898000110
MONTREAL : +15146670329
OTTAWA : +16136861502
QUEBEC CITY : +14189072209
SAINT JOHNS : +17097570047
SHERBROOKE : +18193401636
TORONTO : +16477245365
TORONTO : +14168001067
VANCOUVER : +16044841347
VANCOUVER : +17787868229
VICTORIA : +12509847093
WINDSOR : +15198000031
WINNIPEG : +12042728154

Q: Are there hotkeys I can use when I call Jott?
A: When you hear "Who do you want to Jott?". You can press "1" to create a Jott Note, "3" for voicemail, "4" to set a reminder, "6" to access Jott Feeds and "7" to access Salesforce.
Generally when asked a yes or no question, you can press "1" for "yes" and "2" for "no".
Jott Feeds also has its own set of hot keys, click here to view them.
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Q: Does Jott have a mobile site?
A: We sure do, jott.com/mobile. It doesn't have all of the functionality of Jott.com, but is much easier to navigate on your mobile device and is perfect for viewing lists.
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Q: What are confirmation emails and when will I receive them?
A: Confirmation emails are sent out after you record a Jott Message and they include a copy of your transcribed Jott. If you create a Jott Message via Jott Express, the website or send a Jott Message to the Outlook plug-in a confirmation email will not be sent.
This setting can be found in the Email section of the My Account Page. If you have this setting enabled, but are having trouble receiving your emails please see this FAQ.
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Q: What are confirmation texts and when will I receive them?
A: Confirmation texts are sent out after you record a Jott Message. If you create a Jott Message via Jott Express, the website or send a Jott Message to the Outlook plug-in a confirmation text will not be sent.
The confirmation texts setting can be found in the Phones section of the My Account page and can be turned on or off for each of your registered phone numbers. If you have this setting enabled, but are having trouble receiving your texts please see this this FAQ.
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Q: Can I export my Jotts?
A: You can export the text of your Jotts to a .csv file. To do so go to the Profile section of the My Account page and under the Export option click "Jott Items & Messages".
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Q: Which plan is right for me? What do the different plans include?
A: Jott for Salesforce includes access to our Salesforce Application and all Jott Pro features, see the Jott Assistant description below for summary of Jott Pro features.
Jott Assistant includes the Jott, Jott Annual, Jott Pro, Jott Pro Annual and Paygo plans. The main difference between plans is the recording time per Jott: Jott and Jott Annual allow for 15 seconds per Jott, Jott Pro and Jott Pro Annual 30 seconds and Paygo gives you 60 seconds. All plans offer access to Jott Notes, reminders, Jott Express, Jott for iPhone (OS 3.x), Jott for Outlook, Jott Feeds, the ability to Jott to contacts, groups, lists and all Jott Links. Jott for BlackBerry is only included in the Jott Pro, Jott Pro Annual and Paygo Plans. Paygo Plan minutes expire one year after purchase.
Jott Voicemail can be a stand alone service or can be added to any Jott, Jott Pro, Jott for Salesforce or Paygo plan.
Voicemail Snapshot, available with Jott, Jott Pro, or Jott for Salesforce plans, gives you free unlimited voicemail with 5 seconds of semi-automated transcription.
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Q: How does the free trial work? Am I eligible?
A: Free trials are only available for first-users of the different Jott services – Jott Assistant, Jott Voicemail and Jott for Salesforce.
Your free trial will begin when you click on the "place order" button during the sign-up process. Simply cancel any time within the trial period – 7 days for Jott Assistant and Jott Voicemail, 30 days for Jott for Salesforce, and you will not be charged. To cancel, click on "My Account", select Billing and follow the cancellation instructions. If you are enjoying the service, do nothing and your membership will automatically continue.
Pay-as-you-go accounts are not eligible for the free trial.
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Q: Which payment methods do you accept?
A: We currently accept credit and debit cards; Visa, Mastercard and American Express.
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Q: Is it safe to enter my card information online?
A: Our registration and account information are secured by SSL so that your information is always safe and not accessible to anyone on the web.
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Q: Why did my card authorization fail? When trying to enter my billing info I am given the error: Please verify your payment information and try again.
A: Your name, CC number, CVV number, expiration date and zip/postal code must be correct. The zip/postal code entered must match what your bank has on file. If everything is correct then your authorization failed because your card was declined, try a different card or contact your bank. If you have any questions, please fill out a support form and select the billing category and give us a brief explanation of your problem.
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Q: What are these micro-charges for .01-.30 cents on my credit card?
A: Not to worry! Each time you enter in your credit card information online we run an authorization charge for 0-30 cents. This authorization is simply to ensure your card is chargeable. We will not collect on these charges and they will post back to your account within a few business days.
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Q: I have a promotional code, how do I use it?
A: Signing up for a new account: From the billing information entry page select "click here" under have a promo code?, enter in your code and hit apply. Applying the promo code will automatically select the plan it is associated with.
Applying a promo to an existing account: Go to the Billing section of the My Account page and click "have a promo code?", enter the promo code and hit apply. Applying the promo code will automatically select the plan it is associated with.
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Q: I'm having trouble redeeming my promotional code, what do I do?
A: First make sure the promotion you are trying to redeem has not ended then fill out a support form and we'll help you.
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Q: How do I know which plan I am currently on?
A: Go to "My Account" and in the right hand column under "My Jott Plans" the plan your account is currently on will be listed.
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Q: How do I change Jott plans?
A: You can change your plan at any time by going to the Billing section of the My Account page. There you will see which plan you currently have selected and the option to change your plan. If you are on an Annual plan, you can upgrade your plan mid-year to selected plans. If you do this, you will receive a partial refund for the unused months on the previous plan and be billed for a year on the new plan. If your Annual plan is set to auto-renew, it will convert to a monthly subscription at the end of the plan year.
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Q: How do I change my billing information?
A: You can update billing information at anytime by going to the Billing section of the My Account page. Click the "Change information" link at the bottom of the Billing page, enter your new information and save the changes. If your new information does not save, it is because it did not pass authorization, please click here for more information.

If we were unable to process your bill and your account was downgraded, you must reselect your paid plan and reenter in your credit card information. To do so login at jott.com and click, "Sign up for the Jott service".
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Q: Where can I view my payment history?
A: Go to the Billing section of the My Account page and click "Billing History". Here you will find records of every payment you have made to Jott.
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Q: What features do the pay-as-you-go plans include?
A: Pay-as-you-go plans include access to every feature of Jott. Pay-as-you-go plan minutes expire one year after purchase.
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Q: How do you count minutes with the pay-as-you-go plan?
A: The length of the actual Jott recording is how much time will be deducted from your pay-as-you-go minutes. If your recording is 23 seconds, then 23 seconds will be deducted from your total time. Time spent navigating the voice UI and setting reminders will not be deducted from your minutes. Minutes expire one year after purchase.
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Q: Where can I obtain a receipt for my charges?
A: Go to the Billing section of the My Account page and click "Billing History". Here you will find records of every payment you have made to Jott. Click “view/print” next to the charge you would like a receipt for and a printable receipt will pop up.
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Q: What is your refund/cancelation policy?
A: Monthly Jott, Jott Pro, Jott for Salesforce and Jott Voicemail plans can be canceled at anytime and your final invoice will be prorated upon downgrade or cancelation. For Example, canceling half way through a billing period will result in being charged only half of the monthly fee. Voicemail is prorated based on usage.
Paygo, Jott Annual, Jott Pro Annual and Jott for Salesforce Annual are nonrefundable and nontransferable.
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Q: How do I cancel my monthly subscription?
A: You can cancel your monthly subscription at any time by going to the Billing section of the My Account page. If you would like your account deleted please click here for instructions on how to do so, deleting your account will automatically cancel your paid plan.
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Q: After canceling my monthly plan I was charged one more time, is this expected?
A: Yes. Jott always bills at the end of your billing cycle, you were first charged 30 days after signing up. Your final invoice will be billed after the last day of your normal billing cycle. For example, if your billing date is the 3rd of each month and you cancel on the 17th, expect a prorated charge to post to your credit card after the 3rd of the following month.
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Q: Do I have to pay for the Jott service after my Moto free trial is over?
A: If you would like to continue using Jott you will need to sign up for a paid plan. To have the exact same functionality as your free trial, including recording time and features, you will need to register for the Jott Pro Plan. If you do not choose one of these paid plans before your trial ends, your account will become inactive until a plan is chosen.
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Q: Do I have to enter in billing information in order to use the free Moto trial?
A: No, we do not ask for your billing information while you are on the free trial. When you apply the promo code during registration the biling entry fields will disappear, you do not need to fill them out. If you decide you would like to continue using the service after your trial is over, you will need to select one of the paid plans and enter in your credit card information.
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Q: How does the Refer-a-Friend program work?
A: The Refer-a-Friend program rewards you for getting your friends to sign-up for Jott.

Simply invite your friends to sign up for Jott – either from the invitation page or by sharing your personal Refer-a-Friend Link. Any friend that signs up using your link will get a free month of Jott (on top of their free trial). And, once they pay their first bill, you’ll receive a reward credit which will be automatically applied to your next bill(s).

Your reward credit is based on the plan that your friend signs up for. The following chart outlines the rewards:

If your friend signs up for this plan...	You'll receive this reward credit...
Jott	$1.00
Jott Annual	$3.00
Jott Pro	$3.00
Jott Pro Annual	$9.00
Jott for Salesforce	$5.00
Jott for Salesforce Annual	$15.00
Voicemail 40	$3.00
Voicemail 80	$6.00

No credit is awarded for pay-as-you-go or promotional plans.
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Q: Which Jott plans are eligible for Refer-a-Friend reward credit?
A: Refer-a-Friend reward credit will be applied towards the Jott, Jott Pro, Jott Annual, Jott Pro Annual, Jott for Salesforce, Jott for Salesforce Annual, Voicemail 40 and Voicemail 80 plans. If you have a Pay-as-you-go plan you will not be eligible to receive Refer-a-Friend reward credit.
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Q: How do I redeem my reward credit?
A: Your reward credit will be automatically applied towards your next invoice. If your reward credit is greater than the total amount due, the remaining credit will be applied towards the next invoice you receive.
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Q: How can I tell how much reward credit I've earned?
A: Your reward credit will be automatically applied to your account and will show up on your account invoices. You can view your invoices in the Billing section of the My Account page.
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Q: What if my referred friend cancels their Jott account?
A: If your referred friend cancels before their first invoice is paid, you will not receive a reward credit. If your friend cancels after their first invoice is paid, you will still receive a reward credit.
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Q: How do I create a Jott Note?
A: From your mobile phone: Call 866-JOTT-123 or your local Canadian number, when asked "Who do you want to Jott?" reply with "Jott notes", or use our keypad shortcut. After the beep record the message you would like transcribed into text. Remember to speak clearly and to avoid using slang for the best transcription quality.
From the website: Type your Jott Note in the text box at the top of your dashboard, or any list.
From the iPhone (OS 3.x) app: Tap anywhere to start recording and tap again to stop recording.
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Q: How long of a message can I record?
A: Your recording length is based on your Jott Assistant plan. The longest available recording time is 60 seconds per message and is provided with any of the Pay-As-You-Go plans. The Jott Pro plan allows you to record messages up to 30 seconds, while the Jott plan allows for up to 15 second messages.
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Q: How do I move a note to a list?
A: From the website: Hold down the control key and click to select the note you would like to move. The note will become highlighted. You can select as many notes this way as you like. Then click and drag them to the list you want. Be sure to click on the Lists + sign first so all your lists are visible before you begin.
From Jott Express: Highlight the message you would like to move by clicking on it. Click the "Move to…" button from the top menu and then the list you would like to move that note to.
From Jott for iPhone (OS 3.x): Tap the note you would like to move, then from the detail screen tap the move button (folder icon with arrow) and then the list you would like that note to move to.
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Q: How do I delete a note?
A: From the website: Click the "x" icon on the left of the note, this will send that note to the trash. To delete more than one note at time on a PC hold down the Control key and select all the notes you would like to delete, then click and drag those items to the trash icon in the bottom left of the screen. To delete more than one note a time on a Mac, hold down the Shift key and select all the notes you would like to delete, then click and drag those items to the trash icon in the bottom left of the screen.
From Jott Express: Mark the item complete by clicking the check icon and then click the "Clean Up" option in the menu bar, this will send that note to your trash. You can also highlight the note you would like to delete by clicking on it, or click on several notes to delete more than one at a time, and then choosing the Trash option from the "Move to…" drop down menu.
From Jott for iPhone (OS 3.x): Tap the note you would like to delete. From the Jott Detail screen, tap the trash icon.
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Q: Can I set a reminder for a note I've already created?
A: You sure can! From the website or Jott Express: Simply click the bell icon next to note you would like to add a reminder to. You will be prompted to enter which day and time you'd like to receive that reminder, as well as if you'd like to receive it as a text message and/or email.
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Q: How long can a Jott Note be?
A: That depends on which Jott plan you are using. For Jott customers, voice-to-text notes can be up to 15 seconds long. For Jott Pro and Jott for Salesforce users, voice-to-text notes can be up to 30 seconds long. For pay-as-you-go customers, voice notes can be up to 60 seconds long.
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Q: Can I create a Jott Note via text message?
A: Yes, if you are on a major US mobile carrier, simply send a text message to 40101 with the word Jott followed by the note you'd like to add. For example: Jott buy milk at store. The formatting of the text is important, please follow it exactly.
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Q: Can I create a Jott Note from my email?
A: Yup! Simply send an email to jott@jott.com with the word Jott as the subject and the note you'd like to add in the body of the email. For example: Subject: Jott. Email body: Buy milk at the store.
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Q: Is there a keypad shortcut to create a Jott Note?
A: Yes there is. When you call the Jott number and are asked "Who do you want to Jott?" press the 1 key on your phone's keypad to go straight to creating a Jott Note.
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Q: Are there other keypad shortcuts I can use when Jotting?
A: Yes there are. After speaking your Jott, you can press 1 on your phone's keypad to re-record, 2 to send without going through any more steps, and * to cancel and go back to "Who do you want to Jott?".
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Q: I am not getting my notes in my email, what should I do?
A: First make sure you have confirmation emails turned on. If your account is configured correctly, but you are not able to get Jott emails check your spam/junk folder if you have not already and then add notify@jott.com to the list of safe senders. If you are using a school or work email address, please check with your IT department to make sure they are not filtering out Jott emails as junk before they can reach you. Finally, if you are still not having any luck, fill out a support form and we'll investigate for you.
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Q: I am not receiving notes via text message, what should I do?
A: First make sure you have confirmation texts turned on. Jott cannot send texts to every carrier (most major carriers are supported), please check this list to see if Jott can send texts to you. If you have selected that option and your carrier is supported, please fill out a support form and we can help figure out what may be going on.
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Q: Why aren't the emails I send in to jott@jott.com showing up in my account?
A: First, make sure your email address on file with Jott is your official email address and not an alias. You can check this on the Email Settings page. If you are still having trouble, please fill out a support form and we'll investigate for you.
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Q: How do I create a reminder?
A: From your phone: Call 866-JOTT-123 and say "Reminder" when asked "Who do you want to Jott?" You'll be prompted to select the time and day of that reminder and then state the subject of your reminder. Hang up when you're done and you'll receive an email and text message 15 minutes prior to the time your reminder was set for.
From the website: To set a reminder from the Jott.com website, click the bell icon next to the Jott note you'd like to add a reminder to. You will be prompted to select the day and time you'd like to receive the reminder, as well as if you'd like it as an email, text message, or both.
From Jott Express: To set a reminder from Jott Express, click the bell icon next to the Jott note you'd like to add a reminder to. You will be prompted to select the day and time you'd like to receive the reminder, as well as if you'd like it as an email, text message, or both.
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Q: Do I get reminders as text messages or emails?
A: If you create the reminder over the phone, you will receive the reminder as both an email and text message. If you created the reminder from the Jott website or Jott Express, you will receive the reminder in the locations you specified when you first created that reminder.
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Q: How do I opt out of receiving text message reminders?
A: There are two ways you can opt to not receive text message reminders:

Uncheck the text message box that appears in that specific note's reminder. You can do this by clicking on the bell icon next to that reminder on the Jott website or Jott Express, unchecking the text message box and saving the changes.
Reply to any text message you have received from Jott with STOP, but be very careful when you select this option, as you will no longer be able to receive ANY text message sent through the Jott service, including ones contacts may be trying to send you.

Q: Is there a keypad shortcut to create a reminder?
A: Yes there is. When you call Jott, press the 4 key on your phone's keypad to go straight to the reminder prompts.
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Q: My reminder came at the wrong time, what should I do?
A: Please note reminders are sent 15 minutes before the time you set them for. If you are receiving reminders at the wrong time, please check your time zone setting in the Profile section of My Account page. If you are modifying or setting reminders by going to Jott Express or Jott.com also make sure your computer's time zone is set correctly. If you are still having trouble, please fill out a support form and we will investigate for you.
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Q: Can I set a recurring reminder?
A: Yes, when you call Jott, say "every day" as your reminder day to get a daily reminder. To get a reminder every week, say "every" before a day of the week: "every tuesday" or "every saturday", for example. On the website, you can edit your reminder to repeat daily, weekly, bi-weekly, monthly or yearly.
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Q: How do I set a reminder via email?
A: Send an email from one of your validated email addresses to jott@jott.com. In the email subject line, put reminder, r, or @. This will set a reminder for the next day at 8:00 AM.
If you want the reminder to come on a different day, add the desired date to the subject line in this format: MM/DD/YYYY or MM/DD.
If you want the reminder to come at a time other than 8 AM, add the desired time to the subject line in this format: HH:MM XM, HH:MMXM, HHXM or HH:MM ("XM" is AM or PM). If you use HH:MM, times from 7:00 - 11:59 are set to AM and times from 12:00 - 6:59 are set to PM.
If you want the reminder to recur, add daily, weekly, biweekly, monthly or yearly to the email subject.
Any other words you put in the subject or body of the email will become your reminder. For example: "Re: Pay bills @ 11/16/2009 6:00PM weekly" sends a weekly reminder for "Re: Pay bills" every Monday starting on 11/16/2009.
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Q: How do I set a reminder via text?
A: Send an SMS from one of your validated phones to the short code 40401. In the SMS, put reminder, r, or @. This will set a reminder for the next day at 8:00 AM.
If you want the reminder to come on a different day, add the desired date to the SMS in this format: MM/DD/YYYY or MM/DD.
If you want the reminder to come at a time other than 8 AM, add the desired time to the SMS in this format: HH:MM XM, HH:MMXM, HHXM or HH:MM ("XM" is AM or PM). If you use HH:MM, times from 7:00 - 11:59 are set to AM and times from 12:00 - 6:59 are set to PM.
If you want the reminder to recur, add daily, weekly, biweekly, monthly or yearly to the SMS.
Any other words you put in the SMS will become your reminder. For example: "Dinner Reservations r 8PM" sends a reminder for "Dinner Reservations" tomorrow at 8PM.
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Q: Can I set reminders to be sent to groups or contacts?
A: No, reminders can only be sent to yourself.
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Q: Is there a way to "snooze" my reminder?
A: Yup, just in case you need that reminder a little later, reply to the text message or email reminder you receive with Snooze as the subject, and we'll send another along in 15 minutes.
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Q: How do I create a list?
A: From the website: Login to your account and click the "Add list" button on the left hand side of the screen. Enter the name of your list and save it.
From Jott Express: Click the spoke icon to open the options drop down menu and choose "Add List". Enter the name of your list and click the "Ok" button.
From Jott for iPhone (OS 3.x): From the "Notes" screen tap the Edit button and then the "Add List" button. Tap in the text field to bring up the keyboard and enter the name of your new list and save.

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Q: Can I add an item right to a list when I call Jott or use Jott for iPhone?
A: A: You sure can!
From your mobile phone: When you call Jott, reply with the name of the list you'd like to add a note to when asked "Who do you want to Jott".
From the iPhone (OS 3.x) app: Tap the list you'd like to add a note to and then the record icon. The note you record you will automatically be added to that list.
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Q: How do I delete a list?
A: From the Jott website: Click on the list you would like to delete and choose the "Delete List" option from the "More Options" drop down menu. You will be asked to confirm that you would like to delete this list and then all the contents of that list will be moved to the trash.
From Jott Express: Click the list you would like to delete and then choose the "Delete this list" option from the Options drop down menu.
From Jott for iPhone (OS 3.x): Tap on the list you would like to delete and then the Edit button. Tap the "Delete List" option and confirm that you would like to delete that list.
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Q: How many lists can I have?
A: As many as you need to stay organized, there is no limit.
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Q: Can I add an item to a list by text message?
A: You sure can! Send a text message to 40101 with the name of your list followed by the item you'd like to add to it. For example: Errands pick up dry cleaning. The formatting of the text is important, please follow it exactly.
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Q: Can I add an item to a list by email?
A: You sure can! Send an email to jott@jott.com with the name of the list you'd like to add an item to as the subject and the item itself as the body of the email. For example: Subject: Errands, Email body: Pick up dry cleaning.
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Q: Can I name a list anything I want to?
A: Yes you can. However, if have added contacts to your account, be sure not to name a list the same name as a contact or this will confuse our voice recognition system.
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Q: How do I print my lists?
A: From website click on the list you'd like to print and then choose the "Send to Printer" option from the "More Options" drop down menu. At the moment you cannot print your lists from Jott Express.
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Q: How do I listen to my lists?
A: To listen to any of your lists; Call Jott, after hearing "Who do you want to Jott?" say "Jott Lists", specify which list you would like to listen to/manage and your list will be read back to you.
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Q: How do I send a text message or email to a contact?
A: If you haven't already added contacts to your account, please follow the steps to do so here. Once contacts are added to your account, call Jott and say the name of the contact you'd like to send a message to when asked "Who do you want to Jott?".
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Q: How do I add contacts?
A: Login to your account at Jott.com, mouse over "Contacts" (found on the right hand side of your dashboard) and then click "add contacts" or click "Contacts" and then click "add contacts" (top of contacts page).
Option One: Manually Enter Contacts
Option Two: Import contacts from Gmail, Hotmail or Yahoo!
Option Three: Install Jott for Outlook and sync your Outlook Contacts
Option Four: Import a .csv file (Most email clients allow you to export contacts to a .csv or file)
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Q: What on earth is a CSV file?
A: A CSV file stands for Comma Separated Values and it is simply a spreadsheet with your data (contacts) in it. You can use a CSV file to upload your contacts to Jott. If you have never used a CSV file before, we recommend trying to import just a handful of contacts first, to make sure they show up in your Jott account the way you want them to (first and last name, email address, cell phone number). Click here to learn how to export your contacts to a CSV file from Outlook.
If you plan to use a CSV file to import your contacts from Gmail, make sure to select the option "Outlook's CSV format (for importing into Outlook or other applications)"
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Q: How do I delete a contact?
A: Click the Contacts section of the right hand column and then mouse over the name of the contact you'd like to delete. Click the trash icon that appears when you mouse over that contact. Your contact will then be moved to the trash and deleted from any groups.
To delete multiple contacts at once hold down your control key and click the contacts you would like to select (Shift+click on a Mac) then drag the contacts you have selected to the trash using the orange tab.
To delete all of your contacts go to your contact list and select "delete all contacts" under the "more options" menu.
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Q: How do I just email a contact?
A: There are two ways to just email a contact:

If the contact has both an email and phone number stored in their Jott contact information you can dial in and say "email" before the contact's name to tell the system to just send them an email of your Jott message.
When adding the contact, only include an email address and no mobile number. Then when you call Jott, can just say the contact's name and only an email of your message will be sent to them.

Q: How do I send just text messages to a contact?
A: There are two ways to just text a contact:

If the contact has both an email and phone number stored in their Jott contact information, when you can Jott say "text" before the contact's name to tell the system to just send them a text of your Jott message.
When adding contacts, include only the mobile number and no email address for the contacts you only want to text message. Then when you call Jott, just say the contact's name and only a text of your message will be sent to them.

Q: I cannot get your voice recognition to understand a contact's name, what can I do?
A: Pronunciations of proper nouns like names vary greatly. To help with this, we've added a "Sounds Like" feature to contacts. To use this feature, click on the contact you are having trouble with. You'll see a "Sounds Like" text box where you can phonetically spell out how you pronounce that person's name. For instance, you can spell Andrea as And dree ah, or as Aan dre ah. If your contact has a first and last name, don't forget to include the phonetic spelling of both if you would like to say both when you Jott to that contact.
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Q: Can I send a contact a message from Jott Express?
A: Not at the moment. Jott Express is really a place to manage and create notes, there is no ability to send a contact a message from this desktop app.
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Q: How long can a message to a contact be?
A: That depends on which plan you have signed up for. If you are using Jott that message can be up to 15 seconds long. If you are using Jott Pro your message can be up to 30 seconds long. If you are using a pay-as-you-go option your message can be up to 60 seconds.
Remember when sending a text message that most carriers only permit 160 characters per message, anything over that will be delivered to your contact in more than one text message.
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Q: My contact isn't getting the text message, what's wrong?
A: If your contact is on a major US mobile carrier, the text will come from the short code 40101 (don't worry, as soon as they open the message it says the message is coming from you). Please be sure that your contact can receive texts from short codes and knows the Jott message will arrive from the number 40101.
If your contact is in Canada or on a smaller rural US carrier, the text will come from the email address notify@jott.com. Please make sure your contact is able to receive text messages from email addresses. If neither of these are the case, and you are sure that you entered their phone number correctly in their contact information, fill out a support form and we'll investigate for you.
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Q: My contact isn't receiving the email, what's wrong?
A: This could be a few things- the first is to make sure that your contact has checked their spam/junk folder and added notify@jott.com to their safe list (don't worry, the email does appear to come from you, but for security reasons get sent from our standard address). If this isn't the case, and you are sure you have entered their correct email address in their contact information please fill out a support form and we can investigate for you.
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Q: Can I add a contact to my account by text message?
A: Yes you can! Send a text message to 40101 with Add Contact and the name of the contact followed by their phone and/or email address. For example: Add contact John Doe 2065555555 johndoe@jott.com. The formatting of the text is important, please follow it exactly.
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Q: Can I add a contact to my account via email?
A: Yes you can! Send an email to jott@jott.com with Add Contact as the subject line and the person's name, phone number and/or email in the body of the email. For example: Subject: Add Contact; Email body: John Doe 2065555555 johndoe@jott.com.
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Q: Can I retrieve contact information from my Jott account?
A: You sure can. To get contact information from your Jott account, send a text message to 40101 with Get Contact and then the name of the person. For example: Get contact John Doe. You can also send an email to jott@jott.com with Get Contact as the subject and the body of email containing only the contact's name.
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Q: How do I send a message to a group?
A: If you haven't already created a group, follow the instructions on how to do that here. Once you have created a group, call 866-JOTT-123 and when asked "Who do you want to Jott?" reply with the name of that group. The message you record will be transcribed to text and sent to everyone in that group as an email and/or text message (depending on the contact information you provided for each person).
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Q: How do I create a group?
A: If you haven't already added contacts, follow the instructions on how to do that here. Once you have added contact, click the "Add group" section of the right hand column. You'll be prompted to name your group and add the contacts on your Jott account you'd like to include in that group.
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Q: How do I delete a group?
A: Mouse over the Groups section of the right column and click on the group you would like to delete. From the "More Options" drop down menu select "Delete Group" and confirm that you would like that group deleted.
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Q: How many groups can I have?
A: As many as you'd like!
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Q: How many people can I have in a group?
A: There is no limit to the number of contacts you can have in one group.
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Q: How do I add a Jott Link?
A: Once you are logged on to your account, click the "Add Jott Links" box that appears in the right column. Click the "Add" button next to the link you'd like and then follow the prompts to enter all the necessary information.
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Q: Which links are available for integration with my Voicemail?
A: We currently support Remember The Milk, Toodledo, Nozbe, Vitalist, 43Actions, Heap, Mentat, Enleiten, Google Calendar, 30 Boxes and Salesforce (Lite).
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Q: Why is my Blogger Jott Link not working?
A: The most common problem is the Blogger ID. The Blogger ID is not your Blogger login. Your Blogger ID can be found in the URL when you are managing your Blogger blog. For example: http://www.blogger.com/post.create.g?blogID=223344. In this example the blog ID is "223344".
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Q: Why are my Google Calendar events being added at the wrong time?
A: Most likely the time zone for that specific Google Calendar is off. To check this, please log on to your calendar and go to the Settings page. Once you are there, select the Calendars tab and choose the calendar (or calendars) that you are sending Jott messages to. About half way down all the calendar setting options you will see another time zone option.
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Q: Can I Jott to multiple Google Calendars?
A: Yes you can, but remember to name them differently when adding them so we know which calendar to add that Jott to.
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Q: I am concerned about giving Jott my Google login information. How can I be sure it is safe?
A: Jott never actually gathers your login information. Google uses something called "Authentication Tokens". What this means is that you tell Google that you are ok with Jott accessing your calendar. You never give Jott your Google username or password. You only allow Jott to access to your account to make changes. You can, at any time, go to your Google account and change it to "deny" access.
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Q: My Jotts to Wordpress are not going through, what is wrong?
A: If you are hosting your blog locally, provide the URL of where the xmlrpc.php file is located. For example, if the xmlrpc.php can be found at http://url/xmlrpc.php, enter http://url next to "Blog URL:". If you have any add-ons on your blog that might block Jott from posting, make sure you have either turned them off or added Jott to their white list.
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Q: Do I have to receive text message responses from my Jott Link?
A: No, you can change the option to receive a text message response by going to "My Jott Links" and clicking "edit" next to the Jott Link you are getting the text message from. Uncheck the "Send sms response" box and you will no longer receive text message responses for that Jott Link.
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Q: What is the Salesforce (Lite) Jott Link?
A: You can add items to your Salesforce.com task list using this Jott Link. To update your Salesforce accounts and opportunities, try our Jott for Salesforce service instead.
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Q: Will Jott Voicemail work with my carrier?
A: Jott Voicemail works with most US and Canadian mobile phone providers including AT&T/Cingular, Verizon, Sprint, Alltel, US Cellular and Rogers. If your phone company supports "conditional call forwarding" then your phone should work with Jott Voicemail.

Regardless of your phone company, Jott Voicemail will not work with pre-paid phones.
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Q: How does the Jott Voicemail 1 week free trial work? Am I eligible?
A: The free 1-week Jott Voicemail trial will begin when you click on the "place order" button during the sign up process. Simply cancel anytime in the first 7 days and you will not be charged. To cancel, click on "My Account", select Billing and follow the cancelation instructions. If you are enjoying Jott Voicemail, do nothing and your membership will automatically continue.

The free trial is only available for first-time Jott Voicemail customers. See Terms of Use for complete membership details.
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Q: How do I enable Jott Voicemail on my phone?
A: If you haven't already done so, you'll need to sign up for Jott Voicemail. During the sign up process, we'll walk you through enabling Jott Voicemail on your phone.

If you already have a Jott Voicemail account, simply follow the instructions below for your phone's provider. You'll need to have your personal voicemail number available, which you can get from the Voicemail section of the My Account page.

Alltel- Dial *71[Personal Voicemail Number] and press "SEND".
AT&T/Cingular- Dial *004*[Personal Voicemail Number]*11# and press "SEND".
T-Mobile- Dial *004*[Personal Voicemail Number]*11# and press "SEND".
Sprint- Dial *28[Personal Voicemail Number] and press "SEND".
Verizon- Dial *71[Personal Voicemail Number] and press "SEND".

For all other phone providers, you'll need to contact their technical support and ask them to set "No answer call forwarding" and "Call forward busy" to your personal voicemail number.

If you are experiencing problems manually setting up Jott Voicemail, please contact your phone provider and ask them to set "No answer call forwarding" and "Call forward busy" to your personal Jott Voicemail number (available here).

If you continue to experience problems, please fill out our support form and be sure tell us your carrier information.
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Q: How do I disable Jott Voicemail on my phone?
A: You can view personalized instructions for disabling Jott Voicemail on your phone by going to the Voicemail section of the My Account page or by clicking here. For more general instructions, look for your phone's provider listed below:

Alltel- Dial *73 and press "SEND".
AT&T/Cingular- Dial ##004# and press "SEND".
T-Mobile- Dial ##004# and press "SEND".
Sprint- Dial *38 and press "SEND".
Verizon- Dial *73 and press "SEND". If this doesn't work, you can also try dialing *920.

For all other phone providers, you'll have to contact their technical support for assistance in returning your phone to your carrier's voicemail system.

Please note that moving your voicemail back to your carrier's voicemail system will not cancel your Jott Voicemail plan. To manage your plan, visit the Billing section of the My Account page.
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Q: How do I change my voicemail greeting?
A: First, Access your Jott Voicemail inbox by calling your personal voicemail number (available here; alternatively, you can call 866-JOTT-123 and say "voicemail"). Once there, press * to go to the Voicemail Options menu, then press 1 to change your greeting.
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Q: How do I listen to my voicemails?
A: You can listen to your voicemails by calling your personal voicemail number. This number was given to you when you signed up for Jott Voicemail; however, you can also get this number by going to the Voicemail section of the My Account page.

Alternatively, if you have a Jott, Jott Pro, Paygo or Salesforce account you can call Jott at 1-866-JOTT-123 (866-568-8123) and say "voicemail" when asked "Who do you want to Jott?"

While listening to your messages, you have the following options:

1 - Replay the message

3 - Set a call back reminder

4 - Reply to the caller

6 - Forward the message

7 - Delete the message

9 - Save the message

# (pound) - Skip the message

* (star) - Go to the Voicemail Options menu

From the Voicemail Options menu, you have the following options:

1 - Change your greeting

4 - Listen to your voicemail messages

5 - Go to the main Jott menu (i.e. the "Who do you want to Jott?" menu)

Voicemails can also be managed and listened to by going to the voicemail section of your dashboard while logged into your account at jott.com.
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Q: How do I access my Jott Voicemail if I am calling from a phone that is not registered to my Jott account?
A: First you need to choose a pin access code. To set up your pin go to the Security section of my account, check the box next to "Require pin for access to call and retrieve your Jotts?", enter in a 4 digit pin of your choice and hit save.

To retrieve your voicemails dial your personal voicemail number (available here) and enter in your pin. Alternatively you can dial your own phone number, press "#" during your voicemail greeting and enter in your pin.
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Q: What is the maximum length of a voicemail message?
A: You can set your maximum voicemail recording time to be 30, 60 or 90 seconds. This setting can be modified by going to the Voicemail section of the My Account page.
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Q: How can I receive/not receive emails/text messages of my voicemails/missed calls?
A: You can manage how and where you're notified when you receive a voicemail by going to the Voicemail section of the My Account page.

To turn on/off email notifications, check/uncheck the box next to "Receive Email Notifications". If you have multiple email addresses associated with your account, you can select which addresses receive the notification.

To turn on/off text message notifications, check/uncheck the box next to "Receive Text Message Notifications". If you have multiple phones associated with your Jott account, you can select which phones receive the notification.

You can also choose to receive notifications for voicemails only or for both voicemails and missed calls (when a caller hears your message, but does not leave a voicemail) by changing the "Notifications for" setting under both the "Receive Email Notifications" and "Receive Text Message Notifications" settings.
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Q: My phone says I had a missed call, but I didn't receive any notification from Jott about it, why not?
A: If a caller hangs up before they are transferred to Jott Voicemail, you won't receive any notifications.
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Q: Will I be charged extra by my phone company for call forwarding?
A: Jott uses "conditional call forwarding" to send your missed calls to the Jott Voicemail system. You will need to contact your phone company and ask about additional charges for using call forwarding. Standard text messaging costs, however, do apply.
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Q: Can I be assigned a different voicemail number to avoid toll/log distance charges?
A: Yes, please submit a request using our support form.
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Q: Can I forward multiple lines to my Jott Voicemail?
A: Yes. Instructions will be provided to set up conditional call forwarding for your primary Jott phone number when signing up for Jott Voicemail. To forward an additional line to your Voicemail number: First note your personal voicemail number (available here), then set up "No answer call forwarding" and "Call forward busy" to your personal voicemail number on your additional line. Instructions for your specific provider may be available here, if not please contact your provider and ask them to forward "No answer call forwarding" and "Call forward busy" to your personal Jott Voicemail number.
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Q: How long can each Jott Voicemail be? Will the entire message be transcribed?
A: You can set your Jott Voicemail inbox to accept 30, 60 or 90 second messages. That setting can be modified by going to the Voicemail section of the My Account page. Only 30 seconds of each message will be transcribed regardless of your inbox setting. If you have Voicemail Snapshot, available with Jott, Jott Pro, or Jott for Salesforce, only 5 seconds will be transcribed.
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Q: What features does the Jott for Salesforce plan include?
A: Jott for Salesforce includes access to the Salesforce application and Jott Pro. Jott Pro includes unlimited 30 second Jotts, the ability to send Jott messages to contacts, Jott Links, Jott for Outlook, Jott for BlackBerry, Jott for iPhone (OS 3.x), Jott Express and more.
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Q: Is Jott for Salesforce a secure application?
A: Yes, Jott for Salesforce was designed according to AppExchange best practices and is a Certified application. For more information on Certification requirements view the security checklist.
You can also require a pin be entered before you can connect to the SF Voice UI. To set up a pin, go to the the Salesforce section of the My Account page and check "Require a security PIN when calling Jott".
If you would prefer to not call the main Jott number to record SF entries, you can provision a personal SF number that only you can use. To acquire a personal SF number, go to the Salesforce section of the My Account page and click "Provision a number now".
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Q: How long does it take for my updates to post to Salesforce?
A: Posting speed varies depending on the type of action. Forecast field updates (Amount, Close Date, Stage) are updated almost immediately. "Free form updates" (e.g. notes, tasks, etc.) will usually post in under 10 minutes. In rare cases, it may take up to 20 minutes for text conversion of longer messages.
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Q: Is there a hotkey to go straight to Jott for Salesforce when I call?
A: Yes, press 7 on your keypad.
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Q: Will Jott for Salesforce work with any kind of Salesforce account?
A: No, due to limitations within Salesforce, Jott for Salesforce will not work with the Group Edition.
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Q: How do I manage confirmation emails and texts for Salesforce Jotts?
A: A confirmation email of SF entry be sent if you have the "confirmation emails" box checked in the Emails section of the My Account page.

A confirmation text of SF entry will be sent if you have the "Receive creation/update receipts via SMS" box checked in the Salesforce section of the My Account page.
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Q: When I connect to the Salesforce Voice UI I am told to check my credentials, why?
A: If you change your Salesforce login, password or reset your security token, you must also update that information within your Jott Account. To do so go to the Salesforce section of the My Account page and click "Edit Salesforce credentials".
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Q: What dollar amounts will Jott for Salesforce accept?
A: 1 to 999, 999, 999 dollars, cents are not supported.
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Q: Can you add the same SF credentials to different Jott accounts?
A: Yes.
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Q: Do I have to register for Jott for Salesforce using the same email address that is my Salesforce username?
A: No.
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Q: How do I create a new opportunity?
A: Once you are in the Salesforce Voice UI; say "create opportunity", state which account the opportunity should go under, record the opportunity name and description and set the stage. You will also have the option to set a dollar amount and a close date for this opportunity.
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Q: Jott is not recognizing one of my account names, what can I do to fix this?
A: First make sure you own the account or one of the opportunities within the account in Salesforce. If you do not own the account or any opportunities, you will not be able to access it through Jott.

If you are sure you have sufficient privileges within SF, Jott just might be having a hard time understanding you saying the account name. You can add a phonetic pronunciation to your account name within SF. To do so go to the account, click edit and in the description field type [[Jott: Phonetic Spelling]]. You must include the brackets and capitalize Jott. Example: Jott is having a hard time understanding your account called ABCTech to correct this add [[Jott: A B C Tech]] to the description field.
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Q: On a call to Jott for Salesforce is there a way to cancel and start over?
A: Yes. From most places, you can say “cancel” or press “*” [star] to cancel your current action and return to the main menu.
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Q: Why don’t my SMS notifications display the whole message that I recorded?
A: SMS messages in general are limited to a certain number of characters, but your whole message will be displayed in your email notifications.
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Q: When creating a new opportunity, if I do not set a stage or a close date, what will they be set to?
A: If you create a new opportunity using Jott for SF and you do not set a stage, it will be automatically set to the first stage in your list.
If you do not set the close date it will automatically be set for the following day.
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Q: How do I download Jott Express?
A:To download Jott Express, first login to your account and then click the "Apps" link in the upper right hand corner and you'll be redirected to a page where you can download the application.
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Q: How do I move a note to a list in the Jott Express app?
A: Moving a note to a list in Jott Express is easy- just click on the note you'd like to move and you'll see a "Move to…" option appear in the menu. Choose the list you'd like to move that note to from the "Move to…" drop down menu.
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Q: Does Jott Express sync with my Jott for iPhone app?
A: Yes it does! All the notes you create on Jott Express will appear on your iPhone (OS 3.x) app, and all the notes you create from your iPhone app will appear in Jott Express. Both of these applications also sync with the Jott website.
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Q: Does Jott Express sync with the Jott website?
A: Yes it does! All the notes you create on Jott Express will also appear on the Jott website, and all the Jott notes you create on the website or over the phone will also appear in Jott Express.
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Q: Do I need to use a specific type of computer or internet browser?
A: Nope! You will need Adobe AIR on your computer to operate Jott Express, but don't worry- it's included in the download when you put Jott Express on your desktop. For more information on AIR, check out this post.
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Q: How do I uninstall Jott Express?
A: On a PC: from your Control Panel, choose Add or Remove programs. Click Jott Express from the list and then the "Remove" button.
On a mac: click and drag the Jott Express icon to the trash.
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Q: Why does Jott Express need to access my file system?
A: This Adobe AIR language may sound a little scary, but don't worry, we don't have access to all the files on your computer. Since Jott Express works in offline mode, the application needs to store your Jott Notes locally. This message just means that you are giving Jott Express the ability to backup your Jott Notes on your computer.
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Q: When I edit a Jott in Jott Express and then hit "Sync Jotts" my edits don't save, what's wrong?
A: After editing a Jott Note in Jott Express hit "return" or "enter" to save the changes.
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Q: I get an error message during install (Can't open file - #2755), what do I do?
A: This problem may be caused by running the Jott for Outlook installer from an encrypted location or from a network drive. To check if the installer is encrypted: Right-click on the "Jott Add-in Setup.msi", then click Properties, then click Advanced, then uncheck "Encrypt contents to secure data". If the problem persists, please fill out a support form.
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Q: How do I add an appointment to my Outlook calendar?
A: Call Jott and say "Outlook Calendar." After you confirm, simply say the name of your appointment then follow the prompts to set the date and time. Your appointment will show up in Outlook just as if you had set it on your PC.
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Q: How do I draft an email with Jott for Outlook?
A: Call Jott and say "Outlook Drafts." After you confirm, simply say your message. An email will appear in your Outlook "Drafts" folder containing the text of the message you leave.
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Q: How do I create a task with Jott for Outlook?
A: Call Jott and say "Outlook Task." After you confirm, simply speak your task. Your new task will be added to your Outlook Tasks.
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Q: How do I uninstall Jott for Outlook?
A: From the Start menu, go to the Control Panel. Scroll down till you see Jott Outlook Add-in and then choose to remove that program.
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Q: Are confirmation texts and emails sent out when I Jott to Outlook Calendar, Tasks or Drafts?
A: No. Confirmation emails are not sent out when you Jott to the Outlook plug-in.
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Q: I installed Jott for Outlook and don't see it anywhere, what should I do?
A: First restart your computer if you haven't done so already. If the Jott icons are not appearing in Outlook make sure the add-in is enabled:
2007: go to Tools->Trust Center->Add-ins->COM Add-ins(make sure macro security settings are turned off)->Go
2003: go to Help->About Microsoft Office Outlook->Disabled Items
If the add-in is disabled, re-enable it.
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Q: After installing Jott for Outlook, I try to login to my Jott account through the plug-in but am given an internet connection error, what's wrong?
A: The root of the problem is that Jott for Outlook cannot connect to the Jott Servers. This error usually pops up if something on your computer is blocking Jott for Outlook. If you have any firewall software installed you will need to let Outlook access api.jott.com using both port 80 and port 443. If you use a password protected proxy server you will need to enter in the proxy information in Jott for Outlook by clicking on the "New (x)" button on the task bar, then selecting the settings tab. If you are on a corporate server or run hefty antivirus software you may need to modify settings to allow Jott for Outlook to connect to the Jott Servers.
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Q: Does Jott for iPhone supported on iOS 4?
A: No. The Jott for iPhone app is only supported on OS 3.X.
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Q: Does the Jott for iPhone app include every Jott feature?
A: Jott for iPhone (OS 3.x) lets you record Jott Notes, add items to lists, and send Jott messages to contacts, links and groups. Confirmation emails and texts will be sent when you record from the iPhone app.
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Q: My iPhone number is not registered to my Jott account. Can I still log into the app on my iPhone?
A: Yes, you can login to the iPhone (OS 3.x) app with your normal Jott login and password. You do not need to set up a new Jott account under your iPhone number nor do you need to add your iPhone number to your Jott account to use the app. If you would like to dial into Jott from your iPhone you will need to add the phone number to your account, please go click here for instructions on how to do so.
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Q: How do I download the Jott for iPhone app?
A: The Jott for iPhone (OS 3.x) application is available from the Apple App Store on your iPhone, search for "Jott".
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Q: Do I need a Jott account to use Jott for iPhone?
A: Yes, you do. If you already have one, you'll be prompted to enter your account information when you download Jott for iPhone (OS 3.x). If you don't have an account, you'll be taken through a quick set of prompts where you'll enter your phone number and create a password. A text message will be sent to you with a validation code, simply reply to that text message with the code you are given and your account will be set when you return to the Jott for iPhone app.
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Q: Why do you need my phone number when I download the Jott for iPhone app?
A: We need your phone number for one simple reason- when you download the Jott for iPhone (OS 3.x) app and are new to Jott you'll need to create a Jott account. Jott accounts do require that you give us a phone number because we began as a service accessible via any phone at 866-JOTT-123. Your phone number is your username in effect. For now we've kept the iPhone app really focused on notes, but via our phone number you can create reminders, send hands-free texts and emails and use popular Jott Links like Twitter, Toodledo and Google Calendar.
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Q: How do I create a list on Jott for iPhone?
A: From any of your lists, tap the 'Edit' button and then the New List icon. Enter the name of your list and tap 'Save'. That's it! A copy of this list will also appear on your www.Jott.com account so you'll always have a backup.
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Q: How do I delete the Jott for iPhone application?
A: You can delete the Jott for iPhone (OS 3.x) application in the same way you can delete any app off of the iPhone: Go to the home screen, press and hold on any icon, the icons will start to jiggle, an 'x' will appear over the application, click it and you will be asked if you want to delete it.
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Q: If I delete the iPhone application, will I lose the lists and Jott Notes I have on it?
A: No. All of your Jott Notes and lists will be available for viewing on the website or on Jott Express.
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Q: Will I receive confirmation emails or texts when I record Jotts on the iPhone application?
A: Yes, confirmation emails and/or texts are sent out when you dial in to record a Jott Message .
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Q: I updated my Jott for iPhone app and all of my Jott Notes are gone, what happened?
A: Don't worry! This sometimes happens when updating from one version to the next. Just delete the app off of your iPhone (OS 3.x) and reinstall it, all of your lists and Jott Notes will reload.
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Q: How can I increase the amount of time I can record for on my iPhone app?
A: If you are on the Jott Pro or Jott for Salesforce plan your iPhone (OS 3.x) app will allow you to Jott for 30 seconds. If you are on a pay-as-you-go plan your iPhone app will allow you to record for up to 1 minute.
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Q: What plan do I need to be on to use the Jott for BlackBerry App?
A: You must be on the Jott Pro, Jott for Salesforce or a pay-as-you-go plan to use Jott for BB.
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Q: What BlackBerry models does Jott for BlackBerry work with?
A: Jott for BlackBerry works on most series 8800, 8300 (Curve) and 8100 (Pearl) model phones with most OS versions. At this time we do not support any other models.
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Q:Will Jott for BlackBerry work with my Bluetooth headset?
A: Yes, Jott for BlackBerry works with most Bluetooth headsets. Once you are on the "Reply with Jott" application screen, just click on the BlackBerry button to set this option.
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Q: Will Jott for BlackBerry work with my company-issued BlackBerry?
A: It depends on what your company's download policies are. While many companies allow people to download additional applications to their BlackBerry devices, some do not. If you cannot download the application, please talk with someone in your IT department.
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Q: I thought I installed the Jott for BlackBerry application, but I cannot find it anywhere! Where is it?
A: Don't worry, it's there! The application only shows up when you click on the menu options in your BlackBerry's email application. Open up an email, click on the menu button and you should see "Reply with Jott" and "Reply All with Jott". Select one of those options and Jott for BlackBerry will start.
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Q: I successfully installed the application but don't see "Reply with Jott" from the BlackBerry email in the menu of options. What's wrong?
A: Your BlackBerry's application permissions for Jott for BlackBerry may not be set correctly. Select Options, Security Options and then Application Permissions. Next select - Jott for BlackBerry, press the BlackBerry button, select Edit Permissions, and make sure all three settings on that screen are set to ALLOW (i.e. Connections, Interactions, User Data are all set to ALLOW). You may need to restart the device after this change.
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Q: When I launch the application, an error message pops up- what's wrong?
A: Your BlackBerry's application permissions for Jott for BlackBerry may not be set correctly. Select Options, Security Options and then Application Permissions. Next select - Jott for BlackBerry, press the BlackBerry button, select Edit Permissions, and make sure all three settings on that screen are set to ALLOW (i.e. Connections, Interactions, User Data are all set to ALLOW). You may need to restart the device after this change.
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Q: It says "Internet access is not enabled" when I try and use Jott for BlackBerry, but I am online. What is going on here?
A: In some cases, the application cannot connect to the internet even though your browser can. In these cases, you should check if the APN (Access Point Name) is set correctly. For most BlackBerry handhelds, this setting can be found under 'Options', 'Advanced Options', then 'TCP' and set the appropriate APN for your carrier - you can find here.
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Q: When I select "Reply with Jott" from the BlackBerry email menu, I don't see anything happening. What's going on?
A: Your BlackBerry's application permissions for Jott for BlackBerry may not be set correctly. To change application permissions, select Options, then Security Options, and Application Permissions. Once you are there choose - Jott for Black Berry, press the BlackBerry button and select Edit Permissions. Make sure all three settings on that screen are set to ALLOW (i.e. Connections, Interactions, User Data). You might need to restart the device after this change.
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Q: Can I disable the voice prompts on the Jott for BlackBerry app?
A: You sure can. Press the BlackBerry button when you are on the Reply with Jott screen. You will see an option to "Disable Voice Prompts".
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Q: How do I turn the speakerphone mode off on the Jott for BlackBerry app?
A: When you are on the "Reply with Jott" application screen, just click on the BlackBerry button to change this option.
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Q: When you say, "press any key to being recording", do you mean ANY key on my BlackBerry?
A: There are a couple of exceptions - the hang up button, the cancel or back button, the alt, shift and caps keys (by themselves). We find that it is easiest to use the space bar. Give it a try!
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Q: Why am I getting a copy of the email reply I created with the Jott for BlackBerry app?
A: We want you to see how the email looks, so we send you a copy. Think of it as the copy that you'd see in the sent items when you are not using "Reply with Jott".
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Q: How do I uninstall Jott for BlackBerry?
A: On your BlackBerry go to 'Options' and select 'Advance Options', then 'Applications'. You'll see Jott for BlackBerry there, select it and then choose the delete option from the menu.
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Q: When I try and login to Jott for BlackBerry I am returned to an empty login screen, what is wrong?
A: If you are not given any error messages, just routed back to an empty login screen, you will need to ensure the "emulation mode" on your device is set to BlackBerry, not openwave.
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Q: How do I add an RSS feed to my account?
A: You can add any of the Featured Feeds we offer to your account by logging on to your account and clicking the "Add Feeds" button on the right hand side of your inbox. Click "Browse Feeds", found in the left column of the feeds page and select a category. Click "Add" next to the feed you would like on your account.

Add any other feed you like by selecting the "Add your own feed" option.
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Q: How do I access my feeds from my phone?
A: You call the same Jott number, 866-JOTT-123 (or your local Canadian number), and say "Jott Feeds" or press "6" when asked, "Who do you want to Jott?". You will then be asked "Which Feed?" and all you have to do is say the name of the feed you want to listen to.
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Q: Do I have to say the name of the feed every time I want to listen to it?
A: Nope, each feed has a unique number assigned to it. This number can be found next to the feed's name in "My Jott Feeds". It can be modified by clicking on the feed and changing the "phone hot key". Remember don't assign the same number to two different feeds.
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Q: Does this use my mobile phone minutes?
A: Yes, it does. The time you spend on the phone listening to your RSS Feeds will count as minutes used in your mobile phone plan. Worried about using up all your minutes? Several mobile carriers now offer unlimited plans. If you are a T-Mobile customer, add the Jott alternate number, 347-523-8843, to your "myFaves". You'll have all the functionality of Jott available without using up your minutes.

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Q: How do I add a custom RSS feed to my account?
A: Click the "Add your own feed" button in the upper right hand corner of the "Browse Feeds" page and enter the following information:

Name = What you'd like to call the feed.
URL = The address of that feed.
Sounds Like= If the feed name is hard to pronounce, you can spell it out phonetically.
Phone Key= The number you assign so you can access the feed by pressing a key on your phone keypad
Read Description= Would you like to hear the description of the new post before you hear the entire thing?
Read Title = Would you like to hear the title?
Read Author= Would you like to hear the author of the post?

Q: How do I find the feed URL?
A: If you are using IE, right click on the RSS link for that feed and select "Properties". There you will see the "Address" or the URL of that feed.

If you are using FireFox and have Live Bookmarks set up, right click on the RSS Feed as it appears in your tool bar and choose the "Properties" option. There you will see a "Feed Location" text box containing the URL of that feed.
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Q: I heard Jott has been acquired. Is this true?
A: It's true! Nuance has acquired Jott, but you will still enjoy the same Jott experience and service without any changes.
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Q: Who is Nuance?
A: Nuance is a leading provider of speech solutions for businesses and consumers around the world - in fact, millions of users and thousands of businesses experience Nuance's proven applications and professional services every day. Nuance Mobile's speech and popular T9 predictive text portfolio have shipped on more than 4 billion devices worldwide - to learn more visit http://www.nuance.com/mobiledevices/.
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Q: Will I experience any changes with Jott Assistant, Voicemail to Text or Jott for Salesforce?
A: No, you will not experience any changes or interruptions in service for any of Jott's offerings, so keep on using them to get more done with your voice everyday!
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Q: Am I still able to download Jott?
A: Absolutely. All of Jott's services are available for you now at jott.com and via the Apple App Store.
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Q: Who do I contact if I have questions about my Jott service?
A: You can continue to contact Jott in all the different ways possible previously. Visit our Forums http://jott.com/forum/ or fill out a support form at http://jott.com/supportform.aspx
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Q: Can I still use the Jott Forums to submit feedback and have questions answered?
A: Of course. The Jott Forums page has become a community for our customers and provides us with great feedback on what you would like to see added as part of our services. We do not have any plans to disable it.
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Help Topics

How To Jott

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Refer-a-Friend

Jott Assistant

Jott Voicemail

Jott for Salesforce

Jott Express

Jott for Outlook

iPhone App

Jott for BlackBerry

Jott Links

Jott Feeds

Nuance Acquisition

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