Jott for BlackBerry
How does it work?
In order to use Jott for BlackBerry, you will need to sign-up for a Jott Assistant PayGo, Jott Assistant Pro, or Jott for Salesforce account. You can then download Jott for BB by going to jott.com/bb from your BlackBerry's browser and clicking "login to download".
Once you have installed Jott for BB, you'll notice that "Reply with Jott" and "Reply All with Jott" have been added to the top of the reply menu in email list view and in the individual email view.
Choose one of the Reply with Jott options and you'll be sent to the screen above. You will hear some voice instructions on what to do. Once you know how it works, the voice prompts can be disabled by clicking the BlackBerry button while in the Jott for BB application.
FAQ
General Questions
Q: What BlackBerry models does Jott for BlackBerry work with?
A: Jott for BlackBerry works on most 8800, 8300 (Curve) and 8100 (Pearl) model phones with most OS versions. At this time we do not support any other models.
Q: I have a BlackBerry from the list of supported handset series, yet when I login to download the application, I am told that it is not supported. What gives?
A: BlackBerry ships new models (e.g. 8130) for a specific series (e.g. 8100 series) from time to time. We might have not yet tested the specific new model that you own. Send email to bb (at) jott.com and we'll let you know if your model is supported. It's also useful if you include your OS version when you do this. You can find this information under 'Options' > 'About' : send us the first three lines on that screen.
Q: How can I "test drive" this application?
A: You will receive an email welcoming you to Jott for BlackBerry. "Reply All with Jott" to that email about five times to get accustomed to the user interface, latency and accuracy of the email responses you will generate with the application. We think once you start using this application, you will not go back to thumbing replies. However, it's a good idea to see it work end to end. Naturally, the more clearly you speak, the better the transcription will be..
Q: Will this work with my Bluetooth headset?
A: Yes, it should work with most Bluetooth headsets. Once you are on the "Reply with Jott" application screen, just click on the BlackBerry button to set this option.
Q: Can I reply with Jott to more than one person?
A: Yes, in the email menu, you'll see options for "Reply with Jott" and "Reply All with Jott." These function the same way as standard "Reply" and "Reply All" in terms of who will receive your reply.
Q: Will this work with my company-issued BlackBerry?
A: It depends on what your company's download policies are. While many companies allow people to download additional applications to their BlackBerry devices, some do not. If you cannot download the application, please talk with someone in your IT department.
Installation
Q: I thought I installed the application, but I cannot find it anywhere!
A: Don't worry, it's installed. The application only shows up when you click on the menu options in your BlackBerry's email application. Open up an email, click on the menu button and you should see "Reply with Jott" and "Reply All with Jott". Select one of those options and Jott for BlackBerry will start.
Q: I successfully installed the application; however from the BlackBerry email application, I don't see "Reply with Jott" on the menu of options.
A: Your BlackBerry's application permissions for Jott for BlackBerry may not be set correctly. Select Options, Security Options, Application Permissions, Select -- JottForBlackBerry, press the BlackBerry button, select Edit Permissions, make sure all three settings on that screen are set to ALLOW (i.e. Connections, Interactions, User Data are all set to ALLOW). You might need to restart the device after this change.
Q: When I launch the application, I get some error message popups
A: BlackBerry's application permissions for JottForBlackBerry may not be correctly. Select Options, Security Options, Application Permissions, Select -- JottForBlackBerry, press the BlackBerry button, select Edit Permissions, make sure all three settings on that screen are set to ALLOW (i.e. Connections, Interactions, User Data are all set to ALLOW). You might need to restart the device after this change.
Q: It says "Internet access is not enabled" when I try and use Jott for BlackBerry, but I am online. What is going on here?
A: In some cases, the application cannot connect to the Internet even though your browser can. In these cases, you should check if the APN (Access Point Name) is set correctly. For most BlackBerries, this setting can be found under 'Options', 'Advanced Options', then 'TCP' and set the appropriate APN for your carrier - you can find this at the link below.
Click here to learn how to configure full internet access on BlackBerry
Using Jott for BlackBerry
Q: When I select "Reply with Jott", I don't see anything happening.
A: Your BlackBerry's application permissions for Jott for BlackBerry may not be set correctly. To change application permissions, select OptionsKM, the Security Options, and Application Permissions. Once you are there choose - Jott for Black Berry, press the BlackBerry button and select Edit Permissions. Make sure all three settings on that screen are set to ALLOW (i.e. Connections, Interactions, User Data are all set to ALLOW). You might need to restart the device after this change.
Q: Can I disable the voice prompting?
A: You sure can. Press the BlackBerry button when you are on the Reply with Jott screen. You will see an option to "Disable Voice Prompts".
Q: How do I turn Speakerphone mode off?
A: When you are on the "Reply with Jott" application screen, just click on the BlackBerry button to change this option.
Q: When you say, "press any key to being recording", do you mean ANY key?
A: There are a couple of exceptions - the hang up button, the cancel or back button, the alt, shift and caps keys (by themselves). We find that its easiest to use the space bar. Give it a try.
Q: Why am I getting a copy of the email I created?
A: We want you to see how the email looks, so we send you a copy. Think of it as the copy that you'd see in the sent items when you are not using "Reply with Jott". If you'd like to stop receiving copies of the emails, let us know by emailing feedback (at) jott.com. We'll compile all the feedback we receive and use that information to make changes to the settings page in the future.
Q: How do I uninstall Jott for BlackBerry?
A:
- Go to 'Options'
- Select 'Advance Options'
- Select 'Applications'
- Select 'JottForBlackberry'
- Open Menu and select 'Delete'