Jott Blog

Jott service ending on May 3rd, 2011

April 4, 2011

Dear Jotters,

By now you probably know that we will no longer be offering the Jott service. We have included below the text of an email we sent to our active customers today.

We founded Jott in April of 2006. In the five years that have followed, we’ve been honored to serve you and work with outstanding people. We made great products.

As we said in the letter below, this is really just the beginning, and we are very much looking forward to having continued, positive impact on people, but just on a far larger stage.

Many thanks.



We are writing to give you advance notice that as of May 3rd, 2011, the Jott.com service will no longer be available. We know how much many of you have come to rely on the Jott service, so please know that this decision was not made lightly. Please be assured that we’ll work to help you through this transition. We truly appreciate your business and enthusiastic support over the years, and apologize for any inconvenience this may cause.

In 2006 Jott emerged as a leader in mobile voice-to-text applications. Now, nearly two years after Jott’s acquisition and a successful integration into Nuance, we will officially end the Jott service. This may seem counter-intuitive – success leading to a shutdown. But while it is an ending of sorts, the reality is that the technology, service, talent and imagination of Jott will continue on as part of a far broader set of services. The Jott team, vision and technologies are an integral part of a global business which includes partners such as AT&T, Rogers, Bell Canada, Vodafone, Cisco, Vonage, and many others.

The dramatic expansion of Nuance’s voice-to-text services is clear evidence that consumers will respond to innovations that carriers offer, and with that in mind, we will focus our voice-to-text service investments on carrier and enterprise distribution, and no longer on Jott.com.

What to expect
After May 3rd, 2011 you’ll no longer be able to access any of the Jott services – Jott Assistant, Jott Voicemail, or Jott for Salesforce. Until then, Jott will continue to run as you’ve come to expect. You will not be charged for this last month – we’re making it free to all of our current subscribing customers, starting today, April 4th, 2011. Those of you who have paid in advance for annual or pay-as-you-go plans should expect to see a refund by June 2nd, 2011 for any unused portion of your plan as of April 4th, 2011.

How to download your information that’s on Jott.com
After May 3rd, 2011 you will no longer be able to access your jotts, voicemails, or contact information. Until May 3rd, you can download any jotts or contact information that you want to keep. We will send you a reminder, but recommend that you export the data that you want to keep as soon as possible via the following link:



It’s also recommended that you download any invoices you want to keep before May 3rd via the following link:



Once you have everything that you want to keep, you can permanently delete your account at any time via the following link:



Move your voicemail back to your carrier
If you are a Jott Voicemail customer, we recommend moving your voicemail back to your phone provider as soon as possible. This must be done before May 3rd, 2011 to avoid missed voicemails. To disable Jott Voicemail and to move your voicemail back to your carrier:

    AT&T Wireless– Call ##004#
    Verizon Wireless– Call *73 and press Call
    T-Mobile– Call ##004#
    Sprint– Call *38 and press Call
    AllTel– Call *73 and press Call
    All other carriers– Contact your carrier’s technical support and ask them for assistance in moving your voicemail back to their system.



Keep in mind that you can get Nuance-powered voicemail to text from the following carriers:

  • AT&T’s Voicemail to Text is Nuance-powered voicemail direct from your carrier. (Compatible with all AT&T mobile phones except the iPhone.)
  • Get Nuance-powered Vonage Visual Voicemail with Vonage’s VoIP phone service.
  • Bell Canada, Rogers and Telus also offer Nuance-powered voicemail to text.


  • Making the transition
    We want to make sure that you have the necessary information to transition to another service that meets your needs. We’ve included a list of some other innovative Nuance-powered voice-to-text apps and services:

  • Dragon Dictation for iPhone, iPad and iPod touch from Nuance lets you speak text for emails, text messages, status updates and more, and see your text appear instantly.
  • Dragon for E-Mail for BlackBerry from Nuance lets you speak text for your emails, including the contact details in the ‘To’ lines, the subject and the body.
  • FlexT9 for Android from Nuance is a unique four-in-one keypad app that lets you Speak, Trace, Write or Tap your text for emails, text messages, web searches – anywhere you input text.
  • Visit Dragon Mobile Apps to learn more about the apps listed above in addition to other exciting mobile apps.


  • Have questions?
    Please view the FAQs for more information.

    Again, we want to emphasize that this wasn’t an easy decision, but we’re proud of the broad popularity of voice to text services that Jott helped to drive into the industry, and the impact that Jott’s team and technology will have worldwide through Nuance’s reach. Thank you so much for being a loyal Jott customer and advocate.

    Sincerely,
    The Jott Team at Nuance

    Jott for iPhone and the New iOS 4

    June 22, 2010

    Update: iOS 4 compatible Jott for iPhone app available now!
    A new version of the Jott for iPhone application is now available on the iTunes App Store. This new version is compatible with Apple’s iOS 4. If you have been waiting for this new version, we’d like to thank you again for your patience and support.

    Update: iOS 4 compatible Jott for iPhone app available soon!
    We’ve submitted a new version of the Jott for iPhone app to Apple that is iOS 4 compatible. We’ll send out another update as soon as it goes live on the App Store. Thank you all for your patience while we worked on this, we’ll be in touch again soon!

    Until the new app is available, remember that you can use:
    –jott.com/mobile (to view your Jotts on your mobile phone)
    –866-JOTT-123 (to call in to send Jotts with your voice from anywhere)

    Dear Jotters,

    If you use the Jott for iPhone application and you’ve just upgraded your iPhone’s OS to the newly released iOS 4, you may be experiencing some compatibility issues. We want to let you know that we are looking into this issue with Apple’s newest iOS, but that the Jott for iPhone application is not currently compatible with iOS 4.

    If you haven’t upgraded your iPhone’s OS, please note that the Jott for iPhone application still works as usual with iOS 3 or 3.1.

    We apologize for any inconvenience and will keep you posted.

    All the best,
    The Jott Team

    Scheduled Maintenance - Monday 5/24, 10 PM PDT/1 AM EDT

    May 20, 2010

    Dear Jotters,

    On Monday May 24th, 2010 at 10 PM Pacific (1 AM Eastern) the Jott service will undergo maintenance for approximately 4 hours. During this time you won’t be able to create jotts (from the phone number, website, or iPhone and BlackBerry apps).

    If you are a Jott Voicemail customer, calls to your phone which go to voicemail during this time will be recorded and transcribed. However, until the maintenance is complete you will not receive a transcription of the message nor will you be able to hear it. If it is important that you be able to hear voicemail during this maintenance, disable forwarding of your voicemail to Jott. If you do disable voicemail forwarding to Jott, you’ll have to enable call forwarding back to Jott when the maintenance is complete.

    We apologize in advance for any inconvenience.

    Thank you for using Jott!
    The Jott Team

    Jott Outage This Morning

    April 21, 2010

    Dear Jotters,

    We experienced a system outage this morning that resulted in services being unavailable from approximately 9:30 am to 10:30 am Pacific time. We extend our sincere apologies to you, our customers, for this unexpected outage.

    All services are back up now. Our goal is always to provide you with exceptional service and we are doing everything to prevent this from happening in the future. Again, our sincere apologies.

    Best,
    John, Shree, and the rest of the Jott Team

    Now receive your voicemail via email with either an MP3 or WAV audio attachment

    March 30, 2010

    For our Jott Voicemail customers, we added the option to get your voicemail transcription emailed to you with the audio attachment in the form of a WAV (uLaw) file.

    We still recommend the MP3 file attachment for most users - it’s a smaller file with better audio quality. But, the WAV (uLaw) file is a great option for users who can’t play MP3s on their device, such as some BlackBerry users.

    Change your attachment setting here: https://jott.com/settings_voicemail.aspx.

    Scheduled maintenance: Monday, 3/1 @ 8pm Pacific

    March 1, 2010

    Dear Jotters,

    This is to notify you that the Jott service will be going into maintenance mode starting at 8pm Pacific tonight with limited access to the Jott service. We expect this to take a half hour. By 8:30pm Pacific, you should once again have full access to all of the Jott services.

    Please note that if you’re a Jott Voicemail customer, any voicemails that you receive during this time will be recorded; they will be sent to you once maintenance is complete.

    Our apologies for any inconvenience this may cause.

    Thanks,
    The Jott Team

    Dragon Dictation for iPhone

    December 9, 2009

    Yesterday Nuance (who acquired Jott back in July) announced a new iPhone app – Dragon Dictation. And so far it’s been a hit - it’s currently the #3 app in the Apple App Store’s list of Top 25 free apps.

    Dragon Dictation brings the power of Dragon NaturallySpeaking to the iPhone, allowing you to speak your message, have it turned into text and put right into your iPhone’s email and text messaging apps. The app also works with the iPhone clipboard, so you can easily paste your spoken text into other applications on the iPhone, like Facebook or Twitter for instance.

    You can download the Dragon Dictation app here.

    This is very exciting for all of us at Nuance and we wanted to particularly thank those Jotters who helped beta test the app and provided the valuable feedback that made the app what it is today.

    Stayed tuned for more iPhone news coming soon.

    Jott to Twitter Improvements

    November 18, 2009

    We just made an update to the Twitter Jott Link which allows you to turn off the audio URL that appears when Jott to Twitter.

    We’ve blogged before about why you may want the audio links, but for those folks that would rather not include it in your Tweets – now you can remove it.

    If you’ve already setup the Twitter Jott Link, simply browse to the My Links page at http://jott.com/myjottlinks.aspx, edit your Twitter Jott Link and check the “Do not include audio link” checkbox.

    Jott to Twitter Audio Link Setting

    If you haven’t added the Twitter link, you can do so here: http://jott.com/myjottlinks.aspx?v=social .

    We’ve also added this setting to our new Ping.Fm Jott Link, so try it out.

    Announcing the Jott Refer-a-Friend program and much more

    October 26, 2009

    Dear Jotters,

    It’s been a while since the last update to the Jott service (over six months!), but last night we made up for it in a big way. This is an incredibly broad release for us, touching many different aspects of the service, and we think you’re going to be pleased.

    Read on to learn about all of the great new features we added…

    Jott Refer-a-Friend Program
    The Refer-a-Friend program rewards you for getting your friends to sign-up for Jott. It’s something we’ve been meaning to do for a long time: since Jott’s growth has come from word of mouth, and this rewards what many of you have already been doing.

    Simply invite your friends to join Jott – we make it really easy. We’ll give each of them a free month of service and, better yet, for each new friend that signs up you’ll receive reward credits towards Jott.

    Start inviting your friends here: http://jott.com/invite.aspx

    For more information, read this FAQ.

    Jott Assistant Product Improvements

    Voicemail Snapshot
    Voicemail Snapshot turns, well, a snapshot of your voicemail into text and sends it to you by email or text message. Best of all, it’s free for Jott Assistant customers.

    Set up Voicemail Snapshot here: https://jott.com/selectplan.aspx?v=v

    Salesforce Lite Jott Link
    On the heels of launching the popular Jott for Salesforce service, we’ve added a Salesforce Lite Jott Link that lets you update your Salesforce.com to-do list w/ your voice. And, like Voicemail Snapshot, it’s free for Jott Assistant customers.

    Add the Salesforce Lite link here: http://jott.com/myjottlinks.aspx?v=business

    Recurring Reminders
    Setting reminders that repeat at daily, weekly, monthly or even yearly intervals has been one of the all-time most requested features – and now it’s available.

    Recurring reminders are perfect for birthday, anniversary or weekly meeting reminders.

    To set a daily or weekly recurring reminder, just call Jott (1-866-JOTT-123), say “Reminder” and say “every day” or “every Tuesday” when asked “Which day?”.

    You can set a bi-weekly, monthly or annual recurring reminder online at Jott.com. Just choose your interval from the “Repeat?” drop-down when setting a reminder.

    Set Reminders by Email or SMS (aka I Want Sandy features)
    Like a lot of Jotters, we were disappointed when I Want Sandy closed her doors last year. So we’re very happy to add one her best features into Jott – setting reminders via email or text message.

    To create a reminder to “Eat lots of turkey” on Thanksgiving, simply send an email to jott@jott.com with the subject:

        Eat lots of turkey @ 11/26/2009 4:00PM

    You can create the same reminder by texting the subject above to 40101 (the Jott short code).

    For more information, read this FAQ.

    Ping.FM Jott Link
    Ping.fm lets you update all of your social networks at once. And now, the Ping.fm Jott Link lets you update all of your social networks with your voice.

    Add the Ping.fm link here: http://jott.com/myjottlinks.aspx?v=social

    Jott Voicemail Improvements

    Voicemail 80 plan
    For our avid Jott Voicemail customers who’ve been asking us for a larger voicemail plan, we added the Voicemail 80 plan which includes 80 voicemails per month.

    Add the Voicemail 80 plan here: https://jott.com/selectplan.aspx?v=v

    Voicemail Call History
    Your Jott Voicemail email notifications now include a summary of the last 3 voicemails you’ve received from a given caller. This is great if you forget exactly when you last heard from somebody, and makes it a snap to go back to check it out.

    Link your Voicemail to Salesforce
    For those professionals that essentially live in Salesforce.com, you can now have your transcribed Jott voicemails automatically forwarded to your Salesforce.com account. This is included in any Jott Voicemail package, and is a great way of staying on top of your communications.

    To link your voicemail to Salesforce, just add the Salesforce Lite link and update your voicemail settings here: https://jott.com/settings_voicemail.aspx

    Jott for iPhone Improvements

    Jott for iPhone v3.0
    In addition to working with the iPhone OS 3.0, version 3.0 of the Jott for iPhone app is 5x faster (thanks to audio streaming), has a streamlined recording process (1-click to start recording) and sports an improved user experience.

    If you haven’t already done so, download the app here.

    Anyway, that’s a ton of new stuff, and there is more on the way.

    Best,
    John, Shree and the whole Jott team

    Scheduled maintenance: Monday, 10/26 @ 8pm Pacific

    October 23, 2009

    Just a quick heads up that Jott service will be unavailable on Monday night (October 26th) starting at 8PM Pacific, while we upgrade our systems and release some exciting new features.

    We expect the maintenance to take one hour (until 9PM Pacific), during which time you won’t be able to create Jotts (from the phone number, website or iPhone and BlackBerry apps). However, any voicemails that you receive during that time will still be recorded, but you will not receive the notification until the maintenance is complete.

    We apologize in advance for any inconvenience.

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