By now you probably know that we will no longer be offering the Jott service. We have included below the text of an email we sent to our active customers today.
We founded Jott in April of 2006. In the five years that have followed, we’ve been honored to serve you and work with outstanding people. We made great products.
As we said in the letter below, this is really just the beginning, and we are very much looking forward to having continued, positive impact on people, but just on a far larger stage.
We are writing to give you advance notice that as of May 3rd, 2011, the Jott.com service will no longer be available. We know how much many of you have come to rely on the Jott service, so please know that this decision was not made lightly. Please be assured that we’ll work to help you through this transition. We truly appreciate your business and enthusiastic support over the years, and apologize for any inconvenience this may cause.
In 2006 Jott emerged as a leader in mobile voice-to-text applications. Now, nearly two years after Jott’s acquisition and a successful integration into Nuance, we will officially end the Jott service. This may seem counter-intuitive – success leading to a shutdown. But while it is an ending of sorts, the reality is that the technology, service, talent and imagination of Jott will continue on as part of a far broader set of services. The Jott team, vision and technologies are an integral part of a global business which includes partners such as AT&T, Rogers, Bell Canada, Vodafone, Cisco, Vonage, and many others.
The dramatic expansion of Nuance’s voice-to-text services is clear evidence that consumers will respond to innovations that carriers offer, and with that in mind, we will focus our voice-to-text service investments on carrier and enterprise distribution, and no longer on Jott.com.
What to expect
After May 3rd, 2011 you’ll no longer be able to access any of the Jott services – Jott Assistant, Jott Voicemail, or Jott for Salesforce. Until then, Jott will continue to run as you’ve come to expect. You will not be charged for this last month – we’re making it free to all of our current subscribing customers, starting today, April 4th, 2011. Those of you who have paid in advance for annual or pay-as-you-go plans should expect to see a refund by June 2nd, 2011 for any unused portion of your plan as of April 4th, 2011.
How to download your information that’s on Jott.com
After May 3rd, 2011 you will no longer be able to access your jotts, voicemails, or contact information. Until May 3rd, you can download any jotts or contact information that you want to keep. We will send you a reminder, but recommend that you export the data that you want to keep as soon as possible via the following link:
It’s also recommended that you download any invoices you want to keep before May 3rd via the following link:
Once you have everything that you want to keep, you can permanently delete your account at any time via the following link:
Move your voicemail back to your carrier
If you are a Jott Voicemail customer, we recommend moving your voicemail back to your phone provider as soon as possible. This must be done before May 3rd, 2011 to avoid missed voicemails. To disable Jott Voicemail and to move your voicemail back to your carrier:
- AT&T Wireless– Call ##004#
- Verizon Wireless– Call *73 and press Call
- T-Mobile– Call ##004#
- Sprint– Call *38 and press Call
- AllTel– Call *73 and press Call
- All other carriers– Contact your carrier’s technical support and ask them for assistance in moving your voicemail back to their system.
Keep in mind that you can get Nuance-powered voicemail to text from the following carriers:
Making the transition
We want to make sure that you have the necessary information to transition to another service that meets your needs. We’ve included a list of some other innovative Nuance-powered voice-to-text apps and services:
Please view the FAQs for more information.
Again, we want to emphasize that this wasn’t an easy decision, but we’re proud of the broad popularity of voice to text services that Jott helped to drive into the industry, and the impact that Jott’s team and technology will have worldwide through Nuance’s reach. Thank you so much for being a loyal Jott customer and advocate.
The Jott Team at Nuance