Jott Blog

Jott for Salesforce launches

March 19, 2009

We’re excited to announce an amazing service that let’s you use your voice to directly update your Salesforce accounts and opportunities. Jott for Salesforce is insanely simple to set up and works seamlessly with the Salesforce workflow you have today: no downloading, upgrading, dragging, dropping, cutting, pasting, etc. It’s Jott, and thus works with any phone, and any carrier. It makes the time-consuming task of entering data into your CRM on the go as simple as making a phone call.

As usual, the voice experience on the phone doesn’t mess around: it gets you in and out as quickly as possible so you can get on with your life. If you want, there are easy shortcuts that speed things up even more. Oh, and the voice-to-text transcription is still the best there is. So give it a try today (we’re currently offering a month-long free trial for the service). Whether you’re happy living in Salesforce, or want to minimize your time with it, we think you’ll love this latest addition to the Jott family.

(You might notice that it is more expensive than other Jott services, so we want to get out in front and tell you why that is…)

In the last year, we’ve developed several custom voice-to-text input solutions (including CRM) and have a lot of experience in how they’re used. Because our solutions make complex and tedious inputs almost effortless, they get used a ton…and that makes them a little more expensive to deliver and support (the customer ROI is still amazing). The good news is that if you want to use both Jott Assistant Pro and Jott for Salesforce, you don’t have to buy both. That’s right: when you sign up for Jott for Salesforce, you get Jott Assistant Pro included for free.

If there’s functionality you’d like to see added, please let us know. There’s a LOT more on the way soon, so stay tuned.

Thanks all!

- The Jott Team

PS — If you’re interested in a custom integration for other applications, please let us know.

What’s in a name (change)?

March 18, 2009

As the number of services that Jott offers expands, we’ve been faced with
a quandary: can both the overall website, and one of the services, be
called “Jott”? Should we risk customer confusion about what’s included
with what, or do we give each service a separate name?

This wasn’t nearly as easy a decision to make as we thought. We are
going for the latter and choosing “Jott Assistant” as the product-soon-
to-be-formerly-known-as-Jott (eat your heart out Prince). For
existing customers, don’t worry: the product will continue to be the
best mobile productivity assistant around and will continue to improve
all the time, you will just see it re-branded as Jott Assistant here
and there.

An interesting side note - we all believe internally that the name
change raises the bar a bit. We’ve always focused on providing a
quality service that makes your life easier, but now there’s a pretty
direct comparison (an assistant) that we have to live up to. While we
won’t be able to make coffee anytime soon (that’s a skunk works
project that’s testing well in Seattle), our assistant works 24 hours
a day, never forgets, complains or takes sick days, and can be yelled
at without repercussions – all for a few nickels a day.

New customers, if you were looking for “Jott” don’t change the
channel: you’ve found it in “Jott Assistant”. But you should also
check out the free trials of “Jott Voicemail” and “Jott [wait for it]”
– services to help you improve your life and your business.

You’ll notice all of these changes over the next several days.

Thanks a lot!

Jott Outage Today

March 9, 2009

Dear Jotters,

We experienced a system outage today from one of our telecommunication providers that resulted in services being unavailable from approximately 12:40 PM to 1:20 PM Pacific Time. Providing you with outstanding service is our goal every day, and we apologize for this unplanned outage. Everything possible is being done to ensure this does not happen again. All systems are back up and running now and you should not experience any more delays. Once again, many apologies for this outage.

All the best,

- John (CEO), Shree (CTO), and the rest of the Jott Team