Terms of sale

Legal information

Publisher :

The website can be accessed at URL www.jott.com (hereinafter the "Site") is published by JOTT DIGITAL, a limited liability company (SARL) with share capital of €1,000, whose registered office is located at 28 rue François Arago - 13005 Marseille, registered with the Marseille Trade and Companies Registry under number 808 298 665 (hereinafter "JOTT DIGITAL").

Publishing director Benjamin DURAND-SERVOINGT

Host :

The Justoverthetop site is hosted on : Shopify Inc. domiciled at 126 York St. Ottawa, ON K1N 5T5, Canada , reachable at 1-888-746-7439.

Scope and enforceability

These general terms and conditions of sale (hereinafter the "GTC") shall only apply if the following cumulative conditions are met:

sales to consumers defined as follows by the introductory article of the Consumer Code: "any natural person who acts for purposes that do not fall within the scope of his or her commercial, industrial, artisanal, liberal or agricultural activity" (hereinafter referred to as the "Customers" or individually as the "Customer");
wishing to acquire the products offered for sale on the Site marketed under the brand name "JOTT" (hereinafter referred to as the "Products" or individually as the "Product" and hereinafter referred to as the "Brand").

The GCS become opposable to the Customers as soon as they tick the box provided for this purpose. They acknowledge having read them and having accepted them without restriction or reservation.

Validation of the order implies acceptance by the customer of the terms and conditions in force on the day of the order, which JOTT DIGITAL will keep and reproduce in accordance with the provisions of article 1127-1 of the French Civil Code. They shall prevail over any other version or any other contradictory document having the same object.

Territory: The Products presented on the Site are offered for sale in France and abroad.

Language The GCS and all contractual information mentioned on the Site are written in French.

Modification of terms and conditions JOTT DIGITAL reserves the right to modify the GTC at any time. Customers therefore undertake to consult them regularly. In the event of modification, the applicable terms and conditions will be those in effect at the date of the order.

Product specifications - Site information: The photos contained on the Site are for information purposes only. Customers are invited to refer to the description of each Product for precise characteristics; in case of doubt or request for additional information, customers are invited to contact JOTT DIGITAL.

JOTT DIGITAL makes every effort to provide users with quality information and/or tools, but cannot be held responsible for any direct or indirect damage that may result from accessing or using the Site. Despite all the care taken, a certain number of risks are inherent in the electronic transmission of information: delays, omissions or inaccuracies may occur. As a result, JOTT DIGITAL cannot guarantee the accuracy, reliability or completeness of the information on the Site and cannot be held responsible for errors, lack of availability of information and updates, inaccuracies and/or the presence of a virus when accessing the Site.

JOTT DIGITAL cannot be held responsible in the event of misuse of the Site by the user or in the event of temporary unavailability of the Site (force majeure, maintenance period or technical incident of any kind).

The Customer or user is solely responsible for the use of the information contained on the Site and for the consequences that may result, in particular as regards decisions made and actions taken on the basis of this information.

Pricing Access to the Site is free of charge, excluding Internet access providers and telephone communication costs, which are billed directly by the operators.

Intellectual property rights The Site must be considered as an indivisible whole.

Consequently, the Site and all the elements contained therein (information, data, text, sounds, images, drawings, graphics, distinctive signs, logos, trademarks, etc.) are the exclusive property of JOTT DIGITAL or, where applicable, its partners. All these elements are subject to the provisions of the intellectual property code and, as such, are protected against any use not authorized by law or the GTC. Reproduction of these elements is only authorized for information purposes and/or copies or reproductions intended for strictly private and personal use. Any other reproduction, representation or distribution, in whole or in part, of the content of the Site, on any medium or by any process whatsoever, is prohibited.

Failure to comply with this prohibition constitutes an infringement that may result in civil and criminal liability for the infringer.

In particular, it is strictly forbidden to use or reproduce the Brand name and/or logo, alone or in combination, for any purpose whatsoever, and in particular for advertising purposes, without the prior written consent of JOTT DIGITAL. Likewise, downloading or any other form of copying software or information present on the Site does not confer any right to them. It is strictly forbidden to reproduce them (in whole or in part), to transmit them (electronically or in any other way) or to modify them. It is also forbidden to use the Site for public or commercial purposes without the prior written authorization of JOTT DIGITAL.

Hypertext links : The establishment of hypertext links on the Site to other resources on the Internet does not constitute an endorsement of these resources or their content by JOTT DIGITAL and does not engage the responsibility of JOTT DIGITAL.

Any hypertext link to the Site must be expressly authorized in advance by JOTT DIGITAL, which reserves the right to remove the link at any time.

Personal data: Personal data collected on the Site is collected by JOTT DIGITAL in its capacity as data controller within the meaning of the General Data Protection Regulation (RGPD) No. 2016-679 of April 27, 2016. The Customer is invited to consult the charter relating to personal data accessible on the Site at the following address: https://jott.com/policies/privacy-policy

Ordering on the Site

Site access Access to the site is available via the Internet 24 hours a day, 7 days a week, except in cases of force majeure or events beyond JOTT DIGITAL's control, or for maintenance, updates or technical improvements, or for changes in content and/or presentation.

Account creation To place orders on the Site, the Customer must first create an account. To do so, the Customer must enter his e-mail address and a strictly confidential password. The customer will be solely responsible for the consequences of using his account until it is deactivated. To continue ordering, the Customer will be asked to provide additional information (title, first name, surname, exact delivery address, zip code, town, telephone number). The customer undertakes to provide true and sincere information and to inform JOTT DIGITAL of any changes concerning him/her.

Account deactivation JOTT DIGITAL reserves the right to deactivate the customer's account after sending an e-mail without effect for a period of 15 (fifteen) days, without compensation, in the event of non-compliance with all or part of the GTC. In the event of fraud on the part of a customer, the account will be deactivated without notice or compensation.

Placing an order To place an order, the Customer must follow the instructions on the Site. A summary of all the Products selected by the Customer will be displayed before the order is placed. The Customer must then validate the order by clicking on the appropriate icon.

Order confirmation The online sales contract is concluded when the customer clicks on the button to confirm the order and proceed to payment, after having viewed the details of the order and in particular its total price including VAT and the applicable delivery charges. This double "click", combined with the authentication procedure, constitutes a valid electronic signature.

Order modification Any modification of the order by the customer after confirmation of the order is subject to prior written acceptance by JOTT DIGITAL.

Stock availability Product offers are subject to availability. Indications concerning the availability of Products are provided at the time the order is placed. In the case of unavailable Products, JOTT DIGITAL may offer an equivalent Product in terms of quality and price or reimburse the Customer within a maximum of 30 (thirty) days from the date of the order.

Acknowledgement of order JOTT DIGITAL will confirm receipt of the order by sending an automatic e-mail listing the Products ordered, the price including VAT and shipping costs, and any difficulties or reservations relating to the order. JOTT DIGITAL reserves the right to refuse any order for legitimate reasons and more particularly if the quantities of Products ordered are abnormally high for buyers having the quality of consumers.

Rates - Payment

Current prices JOTT DIGITAL may modify its prices at any time, but the Products will be invoiced to Customers at the rates in effect on the Site at the time the Customer places the order.

The Prices indicated on the Site :

- are expressed in euros, excluding and including VAT;

- includes applicable taxes in force;

- does not include delivery and transport costs, which are invoiced in addition, depending on the choices made by the Customer at the time of the order as to the delivery of the Products ordered. The cost of the mode or time of transport or delivery (depending on the choice of the Customer) will be indicated at the latest at the time of confirmation of the order by the Customer.

Price characteristics Prices: Prices applicable on the day the order is placed are firm and non-revisable during their period of validity. The period of validity of Product offers and prices is determined by the updating of the Site.

Order payment Payment is made on the site either by credit card or via a Paypal account.

Invoice JOTT DIGITAL issues an invoice in the customer's name and sends it to the customer.

Archiving and proof: Communications, order forms and invoices are archived on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with article 1360 of the French Civil Code. These communications, order forms and invoices may be produced as proof of the contract.

Delivery

Delivery times Packages are generally dispatched within 1-2 working days (Monday to Friday before 12pm) after receipt of payment. Orders placed on Friday after 12pm, Saturday or Sunday, will be dispatched on the following Monday or Tuesday (excluding public holidays).

During busy periods (sales, holiday periods...), the preparation and dispatch of your order may take a little longer.

Terms of delivery Delivery means the transfer to the Customer of physical possession or control of the Product.

The Customer chooses one of the delivery methods offered by the Site when ordering. The Products ordered may be delivered in one or more shipments. Deliveries are made by an independent carrier.

Home delivery will be made during business hours, Monday through Saturday, excluding holidays.

The delivery in point relay La Poste and in post office will be carried out during the working hours, from Monday till Saturday, except public holidays.

Store pickup Customers can opt for in-store delivery. Delivery is free of charge. All Stores are eligible, except those listed below:

JOTT MARAIS
JOTT SAINT LAZARE

Delivery time :

France:

The delivery at residence - delivery against signature: will be carried out during the working hours, from Monday till Saturday, except public holidays. The delivery time in Metropolitan France is 2 to 3 working days (5 to 7 working days for Corsica) after shipment.

The delivery in point relay The post office and in post office: will be carried out during the working hours, from Monday till Saturday, except public holidays. The delivery time is 2 to 3 working days (5 to 7 working days for Corsica) after shipping.

Chronopost express delivery: will be made during working hours, from Monday to Friday, excluding public holidays. The delivery time in metropolitan France is 1 working day after shipment for orders placed before 12pm from Monday to Thursday.

Orders over €90 including VAT (excluding shipping costs) are exempt from shipping costs, for standard delivery in mainland France (including Corsica).

Germany, Belgium, Spain, Luxembourg, the Netherlands and Switzerland:

Delivery at home and in relay point (except Switzerland) - delivery against signature will be carried out during the working hours, from Monday till Saturday, except public holidays in 3-5 working days (except specific territories and delay of customs clearance).

DHL express delivery: will be made during business hours, Monday through Friday, excluding holidays. The delivery time is 1 working day after shipment for orders placed before 12:00 noon from Monday to Thursday.

Orders over €180 including VAT (one hundred and ninety euros) (excluding shipping costs) are exempt from shipping costs, for delivery in Germany, Belgium, Spain, Luxembourg and the Netherlands (excluding Andorra and Switzerland).

Austria, Italy:

Home delivery and delivery against signature will be made during working hours, from Monday to Saturday, excluding holidays in 3-5 working days (excluding specific territories and customs clearance time).

Other countries :

The delivery at residence - delivery against signature will be carried out during the working hours, Monday at Saturday, apart from the public holidays starting from 6 working days according to the destinations.

Orders cannot be delivered to post office boxes. The Products are delivered to the delivery address indicated by the Customer when placing the order.

The customer is solely responsible for any non-delivery due to an address error when creating their customer account. JOTT DIGITAL cannot be held responsible for any data entry errors and their consequences (delivery errors or delays). In this case, the costs incurred for the return of the order will be charged to the customer. JOTT DIGITAL cannot change the delivery address indicated in the order after shipment.

The times indicated do not take into account possible delays due to payment authorizations.

Delivery charges : The amount of delivery charges depends on the amount of the order and the delivery method chosen by the Customer. The amount of delivery charges is indicated to the Customer before the order is validated.

Shipping fees include handling and packing fees as well as postage costs. Consequently, the Customers are invited to group their purchases in a single order; otherwise they will have to pay the shipping costs for each order.

Home delivery in mainland France DELIVERY CHARGE : €5.99 INC.

Point Relais From €5.99 incl. VAT

European delivery from €7.99 incl. VAT, depending on destination country.

International delivery From €25 including VAT, depending on destination country.

An additional -10% for every 2 products purchased on sale

Offer valid on selected sale items only, while stocks last. Non-sale items excluded. Offer valid from 04/07/2025 to 08/07/2025 inclusive, on JOTT.com (discount automatically applied in your basket). Cannot be combined with any other offer or promotion.

A free bag with the purchase of a jersey from the new collection

While stocks last. Gift automatically added to basket with the purchase of a swimsuit from the new collection.

Taxes & Duties

The taxes are already included in the price of the product, but the customs duties, the extra community VAT, and the expenses of files related to the passage in customs remain with the load of the customer

Delay or failure to deliver: JOTT DIGITAL undertakes to use its best efforts to deliver the Products ordered by the Customer within the aforementioned deadlines. When the Product ordered is not delivered on the date or at the end of the period mentioned on the Site (except in cases of force majeure or maintenance periods), the Customer may, in accordance with Article L. 216-1 of the French Consumer Code, after having unsuccessfully enjoined JOTT DIGITAL to fulfil its delivery obligation within a reasonable additional period, cancel the contract by registered letter with reviews of receipt or by writing on another durable medium. The sums paid by the customer will then be returned to him without delay, to the exclusion of any compensation or deduction.

Transfer of risk : The risks of loss or damage to the Products are transferred to the Customer at the time he/she, or a third party designated by him/her, takes physical possession of the Product in accordance with the provisions of Article L. 138-4 of the French Consumer Code. The Product, which is delivered to the Customer by a carrier chosen by JOTT DIGITAL, travels at JOTT DIGITAL's risk.

Receipt When Products are delivered by a carrier to the address indicated on the order form, the Customer is responsible for checking that the Products delivered correspond to the order.

The Customer must then formalize his/her acceptance of the delivery by signing a delivery receipt issued by the carrier. If the Product arrives damaged, it is the Customer's responsibility to refuse to sign the delivery slip unless he/she makes reservations and refuses the package.

The customer must inform JOTT DIGITAL of any delivery problem in writing (letter or e-mail) within 3 (three) days of the delivery date.

Treatment of packages not delivered by the carrier: These are packages not delivered by the carrier that are returned to JOTT DIGITAL for the following reasons:

"NPAI": the Customer does not live at the address indicated or the recipient is unknown at this address;
"Unclaimed: these are parcels that have not been claimed by the Customer at the post office or the relay point within the time limit (as mentioned on thereviews of provision);
"Refused": the Customer has refused the delivery of the package.

After receipt and acceptance of the parcel by JOTT DIGITAL, an e-mail will be sent to the customer informing them of the receipt of their parcel, indicating the reason for the return and proceeding with the reimbursement of their order.

Legal guarantees of conformity and hidden defects

Customer information :

The Products benefit by right and without additional payment and in accordance with the legal provisions:

- the legal guarantee of conformity, for the apparently defective, damaged or damaged products or not corresponding to the order and,

- the legal guarantee against hidden defects resulting from a defect in material, design or manufacture affecting the products delivered and making them unfit for use.

In this respect, we remind you of the provisions of articles L.217-4, L.217-5, L.217-12 and L.217-16 of the French Consumer Code, as well as articles 1641 and 1648 paragraph 1 of the French Civil Code relating to the existence and implementation of the above-mentioned guarantees:

Legal guarantee of conformity :

Article L.217- 4 of the Consumer Code

"The seller delivers a good in conformity with the contract and is responsible for the defects of conformity existing at the time of the delivery.

He shall also be liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter has been put at his expense by the contract or has been carried out under his responsibility."

Article L 217-5 of the Consumer Code

"The property conforms to the contract:

(1) Whether it is fit for the purpose ordinarily expected of similar property and, if so :

- If it corresponds to the description given by the seller and has the qualities that the seller has presented to the buyer in the form of a sample or model;

- If it has the qualities that a purchaser may legitimately expect, having regard to the public statements made by the seller, the producer or his representative, particularly in advertising or labelling;

2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.

Article L.217-12 of the Consumer Code

"The action resulting from the defect of conformity is prescribed by two years as from the delivery of the good ".

Article L.217-16 of the Consumer Code

"When the buyer asks the seller, during the course of the commercial warranty granted at the time of purchase or repair of a movable good, for a repair covered by the warranty, any period of immobilization, of at least seven days, is added to the remaining warranty period. This period runs from the date of the buyer's request for service, or from the date the item in question is made available for repair, if the item is made available after the request for service.

In view of the above, the customer has a period of two years from delivery of the Product to take action against JOTT DIGITAL and may choose between repair or replacement of the Product ordered, subject to the cost conditions set out in article L.217-9 of the French Consumer Code.

The Customer can obtain the resolution of the sales contract or its reduction if the defect is major and the delay of the chosen solution exceeds one month from his request or if no modality of compliance of the Product is possible.

The Customer is exempted from proving the existence of the defect of conformity of the Product prior to the delivery of the Product and this during a period of 24 (twenty-four) months following the delivery of the Product.

If the Customer wishes to invoke the legal guarantee of conformity, he must send a registered letter with reviews to the following address: JOTT DIGITAL - 28 rue François Arago - 13005 Marseille and return the Product ordered with the invoice.

Legal warranty for hidden defects:

Article 1641 of the Civil Code

"The seller is bound by the warranty for latent defects in the thing sold which render it unfit for the purpose for which it was intended, or which so diminish that purpose that the buyer would not have acquired it, or would have given only a lesser price for it, if he had known of them."

Article 1648 paragraph 1 of the Civil Code

"The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect. two years from the discovery of the defect.

The Customer may therefore decide to implement the warranty against hidden defects in accordance with Article 1641 of the Civil Code; in this case, he may choose between the resolution of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.

If the Customer wishes to invoke the legal warranty for hidden defects, he must send a registered letter with reviews to the following address: JOTT DIGITAL - 28 rue François Arago - 13005 Marseille and return the Product ordered, enclosing the invoice.

JOTT DIGITAL will refund, repair or replace, as the case may be, the Products deemed to be non-conforming or defective, depending on the regime invoked by the Customer and subject to all the legal conditions of these two regimes being met.

Reimbursements for Products found to be non-conforming, defective or faulty will be made as soon as possible and at the latest within fourteen (14) days of JOTT DIGITAL noticing the non-conformity or hidden defect. Reimbursement will be made by crediting the Customer's bank account or Paypal account used to pay for the order.

JOTT DIGITAL cannot be held liable in the following cases:

- non-compliance with the legislation of the country to which the products are delivered,

- in case of misuse, professional use, negligence or lack of maintenance on the part of the Customer and,

- in case of normal wear and tear of the product, accident or force majeure.

JOTT DIGITAL does not grant any specific commercial warranty related to the Products.

Terms of return

The customer has a period of 30 (thirty) days following receipt of the order to inform JOTT DIGITAL of a return request and return part or all of the order.

The Customer is informed that only unworn, unstained, undamaged, unwashed items returned with tags, pouch/kit/cover intact will be accepted.

Returned items must be in resalable condition.

The customer must :

1 - Click here to to access the returns portal, then enter your email address and order reference.

2 - Select the unsuitable item and indicate the reason for return. If more than one item is to be returned, the customer must then select the additional item(s) to be returned and/or the quantity.

3 - Validate the return request

4 - Include the return form received by e-mail in your parcel so that we can identify and process your return.

5 - To send your return by post :

1 For the countries concerned: the customer can use the prepaid return label received by email, the flat-rate return costs will then be deducted from the refund according to the table below:

Germany	7,19 €	Finland	17.99 €	Lithuania	15.99 €	Romania	17.99 €
Austria	13.99 €	France	3,99 €	Luxembourg	7,19 €	Slovakia	15.99 €
Belgium	7,19 €	Greece	17.99 €	Countries-Bottoms	7,19 €	Slovenia	15.99 €
Croatia	17.99 €	Hungary	15.99 €	Poland	15.99 €
Spain	7,79 €	Ireland	13.99 €	Portugal	7,79 €
Estonia	15.99 €	Italy	13,99 €	Czech Republic	15.99 €

2 For other countries: the return shipment must be made by the customer's own means* and at his own expense, to the address below:

FM France SAS

JOTT activity - Building B6

400 chemin de Gromelle

ZAC du Plan

84320 Entraigues-sur-la-Sorgue

France

* JOTT DIGITAL cannot be held responsible in the event of loss or theft of the parcel. The customer is advised to send the return with a tracking number, and to keep the documents concerning the return, in order to follow the evolution of the delivery, until the notification of receipt by JOTT DIGITAL.

Shipping costs are at the customer's expense.. JOTT DIGITAL cannot be held responsible in the event of loss or theft of the parcel. The customer is advised to send the return with a tracking number, and to keep all documents concerning the return, in order to follow the evolution of the delivery, until notification of receipt by JOTT DIGITAL.

5 - To return Store product free of charge (in participating Stores only, see list below):

Since 02/04/2025, customers can return their item directly to one of the participating Stores listed below, free of charge, subject to the return conditions set out. Register your return online via this link : Return procedureThen visit one of our eligible JOTT Stores with your item for an immediate refund or exchange.

JOTT PARLY 2 - 2 Avenue Charles de Gaulle, 78150 Le Chesnay-Rocquencourt

JOTT LA BAULE - 58 Avenue du Général de Gaulle, 44500 La Baule-Escoublac

JOTT VAL D'EUROPE - 14 Cours du Danube, 77700 Serris

JOTT TOULON - 300 Avenue de l'Université, 83160 La Valette-du-Var

JOTT TOULOUSE - 2 Rue du Fourbastard, 31000 Toulouse

JOTT VELIZY - 2 Avenue de l'Europe, 78140 Vélizy-Villacoublay

JOTT LYON CONFLUENCE - 7 Rue Paul Montrochet, 69002 Lyon

JOTT TOULOUSE BLAGNAC - 2 Allée Emile Zola, 31700 Blagnac

JOTT AIX-EN-PROVENCE - 50 Place François Villon, 13100 Aix-en-Provence, France

JOTT PARIS MABILLON - 1 Rue du Four, 75006 Paris

JOTT PARIS TERNES - 17 Avenue des Ternes, 75017 Paris

JOTT PARIS MARAIS - 23 Rue du Temple, 75004 Paris

JOTT PARIS RIVOLI - 140 Rue de Rivoli, 75001 Paris

JOTT NICE ETOILE - 30 Avenue Jean Médecin, 06000 Nice

JOTT NANTES ATLANTIS - Boulevard Salvador Allende, 44800 Saint-Herblain, France

JOTT ROSNY - Avenue du Général de Gaulle, 93110 Rosny-sous-Bois, France

JOTT STRASBOURG - 7 Place Gutenberg, 67000 Strasbourg

JOTT BORDEAUX - 18/20 Galerie Bordelaise, 33000 Bordeaux

JOTT CAGNES - 119 Avenue des Alpes, 06800 Cagnes-sur-Mer

JOTT BORDEAUX LAC - 1 Avenue des 40 Journaux, 33300 Bordeaux

JOTT CANNES - 96 Rue d'Antibes, 06400 Cannes

JOTT CARRE SENART - 3 Allée du Préambule, 77127 Lieusaint

JOTT NICE CAP 3000 - Avenue Eugène Donadeï, 06700 Saint-Laurent-du-Var

JOTT EURALILLE - 100 Avenue Willy Brandt, 59777 Lille

JOTT GARE ST LAZARE - 1 Cour de Rome, 75008 Paris

JOTT BOULOGNE - 5 Rue Tony Garnier, 92100 Boulogne-Billancourt, France

JOTT LILLE - 29 Rue de la Clef, 59000 Lille

JOTT LA DEFENSE - 15 Parvis de la Défense, 92092 Puteaux, France

JOTT LYON - 9 Rue Gasparin, 69002 Lyon

JOTT MARSEILLE - Place de la Joliette, 13002 Marseille

JOTT LYON PART DIEU - 17 Rue Docteur Bouchut, 69003 Lyon

JOTT MARSEILLE LA VALENTINE - Route de la Sablière, 13011 Marseille

JOTT NANTES - 3 Rue Grétry, 44000 Nantes

JOTT MONTPELLIER - 2 Place de Lisbonne, 34000 Montpellier

JOTT PARIS BEAUGRENELLE - 12 Rue Linois, 75015 Paris

JOTT BEGLES - 196Bis Rue des Frères Lumière, 33130 Bègles

Returns can be made by post or by Store, but relay point returns are not available.

The postal return address is as follows:

FM France SAS

JOTT activity - Building B6

400 chemin de Gromelle

ZAC du Plan

84320 Entraigues-sur-la-Sorgue

France

For each return, a document must be attached to identify the order.

4 - After receipt of the return in our premises, subject to compliance with the above steps, JOTT DIGITAL will proceed with the refund of the item(s) returned. Refunds are made within a maximum of 14 days after receipt of the package in the JOTT DIGITAL warehouse via the payment method used at the time of purchase (Paypal or credit card).

In case of return from a country concerned by customs duties, the Customer must mention that it is a return of goods on the customs declaration. Otherwise, the customs duties related to this return will be the exclusive responsibility of the Customer.

Depending on the bank processing time of the Customer's bank, the refund may take 5-10 business days to appear in the Customer's bank account.

Right of withdrawal

Reminder of legal provisions:

In accordance with the provisions of article L. 221-18 of the French Consumer Code: " Consumers have a period of fourteen days in which to exercise their right of withdrawal from a contract concluded at a distance following canvassing by telephone or off-premises, without having to give reasons for their decision or incur costs other than those provided for in articles L. 221-23 to 221-25". In any case, these provisions do not apply to contracts concluded with professional Customers or Customers acting in a professional capacity.

Legal period In accordance with the provisions of article L. 221-18 of the French Consumer Code, the Customer has a withdrawal period of 14 (fourteen) days from the date on which the Customer, or a third party designated by the Customer (other than the carrier), takes physical possession of the Products purchased. If the ^14th day falls on a Saturday, Sunday or public holiday, this period is postponed to the next working day.

Conditions for exercising the right of withdrawal : To exercise the right of withdrawal, the customer must notify JOTT DIGITAL in writing within 14 (fourteen) days. The Client must send the retraction request by registered mail with reviews of receipt, using the form below or by sending JOTT DIGITAL an unambiguous declaration on plain paper expressing its desire to retract at the following address: JOTT DIGITAL - 28 rue François Arago - 13005 Marseille or by using the contact form at the following address: https://contact.gorgias.help/forms/6krjdw7v

Withdrawal form :

I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the following goods (*)/services (*):

Ordered on (*)/received on (*) :

Name of consumer(s):

Consumer(s) Address:

Signature of consumer(s) (only if notifying this form on paper) :

Date:

Product return: In the event of withdrawal by the Customer, the Customer must return the Product to JOTT DIGITAL - 28 rue François Arago - 13005 Marseille, without undue delay and, in any event, no later than 14 (fourteen) days after the Customer has informed JOTT DIGITAL of its decision to withdraw. This period is deemed to have been respected if the Customer returns the Products prior to the expiry of the 14 (fourteen) day period.

The direct costs of reshipping the Products shall be borne entirely by the Customer.

The Products must be returned within the above-mentioned period, complete, in their original packaging (plastic bag, box etc.), with the labels, bag/pouch etc. intact.

Effects:

Refund : In the event of retraction by the Customer, JOTT DIGITAL will reimburse all payments received from the Customer, including delivery costs (with the exception of additional costs arising from the fact that the Customer has chosen, where applicable, a delivery method other than the less expensive standard delivery method offered by JOTT DIGITAL) without undue delay and, in any case, no later than 14 (fourteen) days from the day JOTT DIGITAL has received the Product(s) subject to the order, or until the Customer has provided proof of shipment of such Product(s), whichever comes first.

In case of return of only a part of the Products subject of the order, the modalities of refunding of the delivery charges will be as follows:

In the case where the delivery costs have been calculated according to the number of products ordered, they will be refunded in proportion to the Products returned by the Customer;

In the case of flat-rate delivery charges, they will not be refunded.

JOTT DIGITAL will proceed with the refund using the same means of payment that the Customer used for the initial transaction. With the express agreement of the Customer, another means of payment may be used. In any case, this refund will not incur any costs for the Customer.

Limits :

Product depreciation The Customer is reminded that, in the event of withdrawal after use of the Product(s), he/she is liable for any depreciation of the Product(s) resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Product(s). According to the European Commission, these manipulations are those that a consumer can carry out in a store, for the goods offered for sale there. Consequently, the customer is informed that JOTT DIGITAL will check the conformity of the returned Products upon receipt. If the returned Product is not in conformity, costs for reconditioning and/or repackaging may be charged to the amount refunded to the Customer. Similarly, if the Product has been used beyond what is reasonably necessary to establish the nature and characteristics or proper functioning of the Product, JOTT DIGITAL reserves the right to apply a discount proportional to the use and depreciation of the Product.

Partial return In the event that the customer returns only part of the order, JOTT DIGITAL will reimburse only the amount of the returned Product. Furthermore, if the Product not returned was acquired free of charge at the time of the order, the Customer having benefited from a promotional operation, such as a sale with a bonus or a subordinate sale, JOTT DIGITAL will request the return of the free Product, failing which, the unit market value of the free Product, as shown on the JOTT DIGITAL website, will be deducted from the amount refunded to the Customer.

Applicable law - Disputes

Applicable law :

The GTC are subject to French law, subject to the mandatory rules of the country of residence of the Customer.

This provision does not deprive the Customer of the protection afforded by the mandatory rules of his country of residence. Thus, notwithstanding the choice of applicable law mentioned above, the Customer may always benefit from the mandatory provisions of his local law, when they are more favorable than the law chosen to be applicable in case of litigation.

Dispute resolution :

Amicable settlement In accordance with the provisions of Articles L. 612-1, L.616-1 and R.616-1 of the French Consumer Code concerning the amicable settlement of disputes, JOTT DIGITAL adheres to the Service du Médiateur de la consommation FEVAD (Fédération du e-commerce et de la vente à distance) whose contact details are as follows: Médiateur de la consommation FEVAD - BP 20015 - 75362 Paris cedex 8 - - France https://www.mediateurfevad.fr/.

After prior written application to JOTT DIGITAL by the consumer, the Mediation Service may be contacted for any unsuccessful consumer dispute. The customer may consult the terms and conditions of referral to the Mediation officer at the following address: https://www.mediateurfevad.fr/index.php/espace-consommateur/.

In addition, at the European level, the European Commission provides an online dispute resolution platform accessible at the following address: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.

Legal settlement In the event of failure to reach an amicable settlement, the Customer may bring any dispute relating to the existence, interpretation, conclusion, performance or termination of the GTCS before a court of law. The competent court in the event of a dispute shall be that of the defendant's place of residence or, at the plaintiff's option, the place of actual delivery of the Product.

E-Gift Card

Conditions of use of e-cards :

The E-gift card is exclusively valid for the purchase of products on www.jott.com. The E-Gift Card can be used as many times as desired, until its total amount is used up, during its validity period. When the purchase price exceeds the available balance of the E-Gift Card, the difference can be paid by any other means of payment accepted by JOTT on its website www.jott.com. JOTT E-gift cards are valid for 12 months from the date of purchase. They cannot be used after their expiry date. It is the customer's responsibility to check the expiry date of his or her e-gift card, which can be consulted at any time via the e-mail received at the time of purchase. Vouchers/discounts are not valid for the purchase of an e-gift card.

In the event of a product return, any product paid for with an e-gift card will be refunded to the same payment method used at the time of purchase, i.e. the e-gift card. The code and expiration date will remain the same, i.e. 12 months from the date of purchase for expiration. The balance available on the E-Gift Card will be the difference between the amount available before the purchase and the amount used to make the purchase.

The purchase and/or use of the E-gift card implies express and unreserved acceptance of these terms and conditions of use.

Withdrawal and returns of an e-gift card :

The E-gift cards being personalized products, they constitute an exception to the legal right of withdrawal of 14 days. The exceptions to the right of withdrawal are mentioned in the article L221-28 of the French Consumer Code. Personalized products are mentioned in the article L221-28-3°: E-gift cards cannot consequently give rise to any exchange, nor to any refund (total or partial) or to the exercise of a right of retraction, which the Customer recognizes and accepts by expressly renouncing his right of retraction during the validation of the order.

Sponsorship

JOTT offers its customers a referral program which entitles the customer to a discount on a future order.

Referral allows the customer to offer a 15 (fifteen) euro discount on purchases of 150 (one hundred and fifty) euros (excluding shipping) to friends and family when they place their first order on jott.com. The customer will then be able to benefit, in turn, from 15 (fifteen) euros on their next order from 150 (one hundred and fifty) euros excluding shipping costs on jott.com, provided that the sponsored customer has used their code correctly.

For the discount to apply, the customer must meet the following conditions:

The total value of the items in the order must be at least 150 (one hundred and fifty) euros, excluding shipping costs.
The discount code must be entered when placing the order.

LOYALTY PROGRAM

Purpose and definitions

The 3 companies

JOTT OPERATIONS, a société par actions simplifiée (simplified joint stock company) with share capital of €8200,000, having its registered office at 28 RUE FRANCOIS ARAGO 13005 MARSEILLE 5, registered in the Marseille Trade and Companies Register under number 320 663 222, represented by JAGUAR TOPCO acting and having the necessary powers as Chairman.

JOTT FRANCE, a limited liability company with share capital of €1,000, having its registered office at 28 RUE FRANCOIS ARAGO 13005 MARSEILLE 5, registered in the Marseille Trade and Companies Register under number 899 697 957, represented by Mr Benjamin DURAND-SERVOINGT acting and having the necessary powers as manager.

JOTT DIGITAL, a limited liability company with share capital of €1,000, having its registered office at 28 RUE FRANCOIS ARAGO 13005 MARSEILLE 5, registered in the Marseille Trade and Companies Register under number 808 298 665, represented by Mr Benjamin DURAND-SERVOINGT acting and having the necessary powers as manager.

hereinafter together "JOTT",

have developed a loyalty program called "LE CERCLE JOTT" (hereinafter referred to as "the Loyalty Program") designed to reward their loyal customers.

Any reference to "we", "us" or "our" in these Terms and Conditions means JOTT.

Any reference to "you", "your" or "the Member" refers to you as a member of the "LE CERCLE JOTT" loyalty program.

These general terms and conditions of use (hereinafter the "GTC" or "General Terms and Conditions") govern the Loyalty Program and apply to all participants from the moment they join.

Perimeter

The Loyalty Program is available on the online sales site www.jott.comoperated by JOTT DIGITAL (hereinafter "the Site"), for customers residing in France and in all JOTT Stores located in mainland France, with the exception of the following Stores :

Angers Anjou, Angouleme, Ajaccio, Anglet BAB2, Annecy, Arras, Bandol, Bayonne, Belfort, Béziers, Blois, Brest, Caen, Cassis, Chambéry, Chartres, Cherbourg, Clermont, Colmar, Evreux, Granville, Grenoble, La Clusaz, Laval, Le Puy, Le Mans, Les Sables d'Olonne, Le Touquet, Limoges, Maubeuge Louvroil, Megève, Mulhouse, Nîmes, Noyelles Godault, Orléans, Pau, Périgueux, Perpignan, Quimper, Reims, Rouen 2, Saint-Brieuc, Saint-Etienne, Tarbes, Thionville, Valenciennes, Vichy, Galeries Lafayette Paris Haussmann, Roubaix.

JOTT Stores are outlets exclusively dedicated to the sale of JOTT brand products. Multi-brand stores and our second-hand store "REJOTT" are not participating Stores and are not part of the loyalty program network.

As the list of participating Stores is subject to change, anyone wishing to join the Loyalty Program is invited to consult our website. www.jott.com.

JOTT reserves the right to modify these GTUs. The GTUs can be consulted at any time on jott.com and by request to customer service.

How to join the loyalty program

Membership of the "LE CERCLE JOTT" loyalty program (hereinafter referred to as "Membership") is open to natural persons only and can be purchased at participating Stores or directly on the website www.jott.com. Membership of the loyalty program is strictly free of charge and is not subject to any purchase conditions.

To join :

- in a JOTT Store : just ask a sales consultant.

- on the Site: when you create your account, by entering your email address. If you already have an account: your membership is automatic.

The Program is dematerialized and the loyalty card will be sent to the Member's e-mail address the day after registration (d+1).

When you apply for membership, you will be asked to provide certain mandatory and optional information, as indicated below:

Information required:

- Civility,

- Name,

- First name,

- Email address

- Country of residence

Optional information :

- Date of birth

- Cell phone number

- Postal code

- City

By joining the program, you agree to receive all communications related to the loyalty program.

Your membership is effective after registration and receipt of the welcome email that will be sent to you within twenty-four (24) hours of your registration, on the express condition that you have entered your email address.

We would like to draw your attention to the fact that as this is a loyalty program common to both JOTT Stores and the Site, you will only be allocated a single loyalty account (hereinafter referred to as the "Loyalty Account") using your email address as the identifier, regardless of where you make your purchases in France (in one of the participating Stores ).

It is your responsibility to update your personal information by changing it with a salesperson in one of the participating Stores , or directly on your Customer Area on the Site. You guarantee the accuracy of all information provided and will be solely responsible for any incorrect, incomplete or obsolete information.

We cannot be held responsible in the event of non-receipt of an offer due to outdated, incorrect or incomplete information.

Loyalty program membership conditions

LE CERCLE JOTT is open to individuals aged 18 and over.

Membership is strictly personal, and only you can benefit from the advantages described below.

Use by any third party is forbidden and will not be accepted by any vendor when presented at the checkout.

You may only have one loyalty account. In the event that an email address or cell phone number is associated with more than one loyalty account, we reserve the right to merge said loyalty accounts into a single loyalty account.

Your customer area

To access your personalized area ("Customer Area") on the Site following a JOTT Store Membership, you will need to activate it by entering the same email address provided at the time of your membership and create a password on the website.

If you become a Member on the Site, you will have access to your personalized area (hereinafter referred to as the "Customer Area"), accessible on the website, within twenty-four (24) hours of becoming a Member. To access your Customer Area, you will need to enter your e-mail address and the password you registered when you joined.

Your Customer Area allows you to :

- access your loyalty account,

- check your loyalty status, your number of points and the amount of your available kitty

- consult your purchase history,

- modify your personal data,

- view and access your benefits

Availability and use of the customer area

We provide you with the Customer Area. We cannot guarantee its availability and uninterrupted operation 24 hours a day. Access may be interrupted unpredictably for technical or maintenance reasons. Nevertheless, JOTT undertakes to do its utmost to ensure continuity of access and use of the Site 7 days a week, 24 hours a day.

It is your responsibility to protect your computer, tablet or telephone. We cannot be held responsible for any damage to your computer, tablet or phone, or for any loss of data that may result from your use of the Customer Centre or from fraudulent use by a third party.

User's personal data

The personal information provided by the Member as part of the loyalty program is strictly confidential and will be used exclusively by JOTT, as data controller (where applicable with the JOTT franchise network: co-controller), for the sole purpose of operating the loyalty program and keeping the Member informed, with his/her explicit consent, of the brand's special offers. In this respect, this information will be kept for a period of five (5) years after the last active contact with JOTT.

Our privacy policy is accessible via the url https://jott.com/policies/privacy-policy. This Privacy Policy is an integral part of these Terms and Conditions. Acceptance of the Privacy Policy is a condition of use of the Loyalty Program.

By using the loyalty program, contacting our customer service department or registering in our prospect database, you explicitly agree to this privacy policy and to the processing of the personal data you provide in accordance with it.

Pursuant to the French Data Protection Act of January 6, 1978 as amended, and the European General Data Protection Regulation of April 27, 2016 n°2016/679, the Member has the right to access, rectify, delete, port, limit and oppose the processing of data concerning him or her, as well as the right to define directives concerning the fate of his or her data after his or her death, with JOTT and for the duration of the existence of the Loyalty Program, by contacting Customer Service. Members wishing to exercise their rights must send their request together with a copy of an identity document.

Members may withdraw their consent at any time, and lodge a complaint with a supervisory authority.

Members who exercise their right to delete, limit or oppose the processing of their personal data will be deemed to have waived their right to use the loyalty program.

How the "LE CERCLE JOTT" program works

The program is structured to offer certain benefits, some of which are only available to certain types of members.

The loyalty program has four (4) statuses:

- status 1 "LEMON YELLOW", from 1 to 349 points

- status 2 "PRESSED ORANGE", from 350 to 749 points

- Status 3 "RED CHILDREN", from 750 points to 1499 points

- status 4 "BLACK TORREFIED", at 1500 points or more.

You can join the loyalty program without making a purchase, but you must make a purchase in order to collect points and acquire benefits.

- Earn Loyalty Points

Membership of the Loyalty Program entitles you to 30 free points upon registration.

Loyalty points are earned according to the amount of purchases made by the member. For every 1 euro spent, the member earns 1 loyalty point (excluding the amount spent on delivery, which does not earn points).

Whatever your status, in order to accumulate points from your purchases, you must log in at each checkout (before paying for your purchases) or on the site, when confirming your order, so that your loyalty account can be retrieved and credited.

If a purchase or order is made without your identification, the points associated with that purchase will not be added to your points account.

The scale for obtaining loyalty statuses is freely defined by JOTT, which may modify it at any time and at its sole initiative. In the event of modification, you will be informed of the new scale in force by any means we deem useful and appropriate, such as, for example and without this list being limitative, by posting in JOTT Stores or by updating the General Conditions on the Site and in the Customer Area.

Purchases made (whether in a JOTT Store or on the Site) on the day of Membership will be taken into account if membership to the loyalty program has been requested prior to payment. Loyalty Points earned in Store and on the Site will be added to your Loyalty Account within twenty-four (24) hours of purchase.

It is specified that :

- in the case of a product return with a refund, your loyalty points balance will be decremented by the number of loyalty points corresponding to the refund;

You can freely consult the number of loyalty points accumulated directly on your Customer Area or by requesting it from a JOTT Store salesperson.

Your loyalty points earn you euros, which you can deduct from your next purchase. The principle is that 100 points entitle you to a €5 discount (and therefore 200 points to a €10 discount, 300 points to a €15 discount, etc.), with no limit. The discount scale is freely defined by JOTT, which may modify it at any time on its own initiative. In the event of modification, you will be informed of the new scale in force by any means we deem useful and appropriate, such as, for example and without this list being limitative, by posting in JOTT Stores or by updating the General Conditions on the Site and in the Customer Area.

The levels and methodologies for accumulating points are freely defined by JOTT, which may modify them at any time on its own initiative. In the event of modification, you will be informed of the new scale in force by any means we deem useful and appropriate.

- How do you go from one status to another?

Membership of the LE CERCLE JOTT program entitles you to status 1: Lemon Yellow. To move from one status to another, you must accumulate a certain number of loyalty points based on the amount of your purchases. Your loyalty points are valid for 12 months after your last purchase. Each purchase extends the validity of your points over 12 months.

To pass :

- to status 2: ORANGE PRESSÉE, you must earn at least 350 loyalty points

- at status 3: PIMENTÉ RED, you must earn at least 750 loyalty points

- at status 4: BLACK TORREFIED, you must accumulate at least 1,500 loyalty points

- The status change gift

Purchases are taken into account when calculating points and status within 24 hours of purchase. Your points are definitively validated after 30 days. This means you can enjoy the benefits of your status 30 days after purchase.

In Store, the seller will inform you of your right to the new status gift and may offer it to you. On the website, your loyalty gift can be added to your basket. You will also receive an email confirming your status change.

Gift condition:

In Store : no obligation to buy

On the site: with purchase obligation

Please note that each time you change status and the associated JOTT gift is issued, your points balance will not be deducted from the number of Loyalty Points required to reach the new status. Loyalty Points will continue to be accumulated.

Converting your points into euros

At any time, you can decide to use your points to convert them into a € discount on your purchases. Your points will then be deducted from your kitty, but you will retain your loyalty status. The only time your loyalty points and status are lost is if you go 12 months without making a purchase.

Points can be used in participating Stores (excluding department store corners).

Members can only use the points available in their balance.

When purchasing online on the jott.com website, Members can freely choose the amount of points they wish to redeem by entering them in their shopping cart when paying for their order.

In the case of Store purchases, members can decide on the amount of discount they wish to receive by telling the Store sales host(s) the amount of points they wish to redeem at the time of payment.

Discounts linked to the use of points are valid without a minimum purchase. They cannot be combined with any other offer or promotion currently in effect, or on items marked down during sales periods and other commercial operationsBlack Friday, private sales, etc.). The kitty cannot be used to purchase gift cards or second-hand items (REJOTT).

The kitty can only be used for 100 points or more, and in €1 increments (i.e. 20 points).

The benefits of LE CERCLE JOTT

LE CERCLE JOTT gives you access to special offers, as described below, depending on your status.

As part of the program, you can benefit from advantages on the repair of your JOTT down jackets, depending on your Status (detailed below). Repairs are carried out by a third-party company, Point Nommé ("Les Réparables").

Your loyalty advantage will be applicable to your down jacket repair requests, made via the URL jott.lesreparables.fr. Promotional codes are not applicable to shipping costs for sending/receiving the Product to be repaired, which remain your responsibility.

Promotional codes are only valid for repairs to JOTT down jackets. Requests for repairs on other ready-to-wear items, shoes and Accessories will not be honored. JOTT cannot be held responsible for any prejudice of any kind suffered by Point Nommé and/or the Member, whatever the cause or origin.

- Status 1: LEMON YELLOW

Status 1 gives you access to the following benefits:

Special commercial operations (commercial offers, invitations to private sales, etc.): you may benefit from various special commercial operations set up in participating JOTT Stores and on the Site. You will be informed of these promotions by any means we deem appropriate and suitable (such as, but not limited to, displays in JOTT Stores or on the Site, mail, email, SMS, etc.).

Refer a friend : Refer a friend directly via the url https://jott.com/pages/parrainage. You and your sponsored friend will receive a €15 discount on their first order (valid from €150 purchase on jott.com).

Exchange without receipt for 30 days following purchase. We allow you to exchange any item purchased in a JOTT Store that is in your Loyalty Account purchase history, without having to provide us with the sales receipt. The exchanged product must be returned labelled, in good condition and in its original packaging. Failing this, we will not be able to take back the product concerned. However, exchange conditions are subject to the exchange conditions applied by each participating JOTT Store .

Birthday offer: For your birthday, you will receive an email containing your birthday advantage, usable from the date of your birthday and for a fixed period of 1 month, on presentation in store or when making a purchase on the Jott.com website.

Please note that the Anniversary Offer is calculated on the basis of the current status. This is :

- reserved for Members who have indicated their date of birth;

- reserved for Members who have provided a valid email address;

- reserved for Members who have not already benefited from an anniversary offer in the last twelve (12) months;

- provided that your birthday has been recorded and processed in our computer systems. Therefore, should your birthday occur on the day of your Membership or within 24 hours of your Membership, you will not be able to benefit from the anniversary offer for the first anniversary date, which you expressly accept.

o Welcome offer: For your arrival in this new status, you will receive a reward that you can collect within three (3) months following your change of status, in a participating JOTT Store or during a purchase on the jott.com website.

- Status 2: ORANGE PRESSED

Status 2 gives you access to the following benefits:

Please note that the Anniversary Offer is calculated on the basis of the current status. This is :

- reserved for Members who have indicated their date of birth;

- reserved for Members who have provided a valid email address;

- reserved for Members who have not already benefited from an anniversary offer in the last twelve (12) months;

o 50% off your repair service: from your space, you can trigger the display of your 50% discount code on the cost of repairs to your products on the lesreparables.fr website. Your status entitles you to a promotional code. Lost promo codes cannot be reissued. In case of problem, please contact customer service.

o Free delivery in mainland France for all purchases on the jott.com website, with no minimum purchase (purchase required).

- Status 3: PEPPER RED

Status 3 gives you access to the following benefits:

Please note that the Anniversary Offer is calculated on the basis of the current status. This is :

- reserved for Members who have indicated their date of birth;

- reserved for Members who have provided a valid email address;

- reserved for Members who have not already benefited from an anniversary offer in the last twelve (12) months;

o 100% on your repair service: from your space, you can trigger the display of your promo code for 100% on the amount of repairs on your products usable on the lesreparables.fr website. Your status entitles you to a promotional code. Lost promo codes cannot be reissued. In case of problem, please contact customer service.

o Free delivery in mainland France for all purchases on the Jott.com website, with no minimum purchase (purchase required).

o Free returns on all Jott.com orders

- Status 4: BLACK TORREFIED

Status 4 gives you access to the following benefits:

Please note that the Anniversary Offer is calculated on the basis of the current status. This is :

- reserved for Members who have indicated their date of birth;

- reserved for Members who have provided a valid email address;

- reserved for Members who have not already benefited from an anniversary offer in the last twelve (12) months;

o Three (3) times 100% on your repair service: from your space, you can trigger the display of your promo code of 100% on the amount of repairs on your products usable on the lesreparables.fr website. Your status entitles you to three promo codes. Lost promo codes cannot be reissued. In the event of a problem, please contact customer service.

o Free delivery in mainland France for all purchases on the Jott.com website, with no minimum purchase (purchase required).

o Free returns on all Jott.com orders

Reward conditions

As soon as the conditions for obtaining a JOTT reward have been met, you will be informed either directly by your sales assistant at a JOTT Store when you check out, or when you validate your points on the Site. You will also be notified of the award by email.

To collect your gift, go directly to a participating JOTT Store or to your customer area. Your birthday gift must be collected within one month of your birthday. Upgrade gifts must be collected within 3 months of upgrading to a higher status.

Please note that vouchers cannot be combined with other promotions or sales .

Reward exchanges are not provided for. In addition, JOTT gifts will never be refunded.

In the event of a JOTT gift being out of stock in a Store, we undertake to replace it as quickly as possible with a product of the same nature and/or value, depending on the status reached. If a Store is out of stock, you can go to another participating Store to access your reward.

Loyalty benefits

Loyalty benefits are described in your Customer Area on the www.jott.com website.

JOTT reserves the right to modify them without prior notice, and invites Members to consult them regularly on the www.jott.com website.

Liability

JOTT's general obligation is an obligation of means. JOTT has no obligation of result or reinforced means of any kind. We shall not be held liable for any damages arising from the services or benefits provided under the LE CERCLE JOTT program.

By way of example, JOTT declines all responsibility in particular:

- In the event of temporary inability to access the loyalty program's functionalities for technical maintenance or updating of published information. JOTT will do its utmost to inform Members of such interruptions. Members acknowledge that JOTT may not be held liable in the event of malfunctions or interruptions of said transmission networks;

- In the event of virus attacks or unlawful intrusion into an automated data processing system;

- In the event of abnormal use or illicit exploitation of loyalty program functionalities by a Member or a third party;

- In the event of non-compliance with these GCU attributable to the Member ;

- In the event of delay or non-performance of its obligations, when the cause of the delay or non-performance is linked to a case of force majeure as defined in article 1218 of the French Civil Code;

Fraudulent use

LE CERCLE JOTT is a program designed to reward Members for purchases made in participating Store or on the Site. This assumes that the Member respects the General Terms and Conditions and behaves fairly towards the brand.

Also :

(i) any breach of the General Conditions ;

(ii) any fraudulent use by the Member of the LE CERCLE JOTT Program or by any third party acting on behalf of the Member;

(iii) any action intended to disrupt the Loyalty Program, the Site or any JOTT Store ;

(iv) any abnormally high number of transactions on a single day or over several days;

(v) any payment not settled within thirty (30) days of the date of purchase;

will automatically result in the cancellation of all Loyalty Points, as well as the deactivation and deletion of the Loyalty Account without compensation or indemnity of any kind.

We reserve the right to carry out checks on compliance with the General Terms and Conditions at any time. JOTT reserves the right to restrict, suspend or terminate the Member's access to his or her account and the accumulation of loyalty points in the event of a breach of these GCU. In this case, JOTT will notify Members prior to any termination of their account.

Reset loyalty points to zero

If you do not make a purchase for a consecutive period of twelve (12) months, your points counter may be reset to zero. We will then inform you, by email (subject to knowledge of the email address), that if you have not made a purchase within thirty (30) days of receipt of said email, your points balance will be reset to zero, which will demote you to status 1, without compensation or indemnification of any kind.

Modification or termination of the loyalty program

We reserve the right to modify or cancel the loyalty program (membership conditions, loyalty account benefits, etc.) and/or the terms of use of the loyalty account at any time. In the event of termination of the program, we will give you the opportunity to use the points you have accumulated for a period of one (1) month, following notification by any means we deem appropriate. If you fail to use these points, your loyalty advantages will be definitively lost.

No Member shall have any recourse against JOTT for any reason whatsoever. No modification or deletion will entitle the Member to compensation.

Possible claims

If you have a complaint, you can send a request to JOTT using the contact form on the site https://faq-jott-fr.gorgias.help/fr-FR/contact.

No waiver

The fact that one or other of the parties does not act under the General Terms and Conditions does not constitute a waiver of the right to act, unless expressly waived in writing.

General stipulations

These Terms and Conditions are only available in French.

Membership of the LE CERCLE JOTT program implies full and unreserved acceptance of the General Terms and Conditions. The General Conditions may be consulted or obtained, on request, in JOTT Stores , on the Site or via the contact form on the site: https://faq-jott-fr.gorgias.help/fr-FR/contact

The General Terms and Conditions are governed by French law. If any provision of these Terms and Conditions is held to be invalid, void or unenforceable for any reason, such provision shall not affect the validity and enforceability of the remaining provisions of the Terms and Conditions.

*Offer available on JOTT.com and in Store. The discount is valid on the 3rd lowest-priced product in the basket and will automatically be applied to the price in your basket. The following models are excluded from this promotion: TOM, NICO, MAT, HUGO, CHA, SEDA, ZOE, CARLA, CLOE.

Contact

If you have any questions about these Terms, please contact our Customer Service department using the contact form on the website https://faq-jott-fr.gorgias.help/fr-FR/contact

(Version of 03/07/2025)

Terms of sale

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