Termini e condizioni di vendita

Legal information

Publisher :

The website can be accessed at URL www.jott.com (hereinafter the "Site") is published by JOTT DIGITAL, a limited liability company (SARL) with share capital of €1,000, whose registered office is located at 28 rue François Arago - 13005 Marseille, registered with the Marseille Trade and Companies Registry under number 808 298 665 (hereinafter "JOTT DIGITAL").

 

Publishing director Benjamin DURAND-SERVOINGT

Host :

The Justoverthetop site is hosted on : Shopify Inc. domiciled at 126 York St. Ottawa, ON K1N 5T5, Canada , reachable at 1-888-746-7439.

 

Scope and enforceability

 

These general terms and conditions of sale (hereinafter the "GTC") shall only apply if the following cumulative conditions are met:

1. sales to consumers defined as follows by the introductory article of the Consumer Code: "any natural person who acts for purposes that do not fall within the scope of his or her commercial, industrial, artisanal, liberal or agricultural activity" (hereinafter referred to as the "Customers" or individually as the "Customer");
2. wishing to acquire the products offered for sale on the Site marketed under the brand name "JOTT" (hereinafter referred to as the "Products" or individually as the "Product" and hereinafter referred to as the "Brand").

The GCS become opposable to the Customers as soon as they tick the box provided for this purpose. They acknowledge having read them and having accepted them without restriction or reservation.

 

Validation of the order implies acceptance by the customer of the terms and conditions in force on the day of the order, which JOTT DIGITAL will keep and reproduce in accordance with the provisions of article 1127-1 of the French Civil Code. They shall prevail over any other version or any other contradictory document having the same object.

 

Territory: The Products presented on the Site are offered for sale in France and abroad.

 

Language The GCS and all contractual information mentioned on the Site are written in French.

 

Modification of terms and conditions JOTT DIGITAL reserves the right to modify the GTC at any time. Customers therefore undertake to consult them regularly. In the event of modification, the applicable terms and conditions will be those in effect at the date of the order.

 

Product specifications - Site information: The photos contained on the Site are for information purposes only. Customers are invited to refer to the description of each Product for precise characteristics; in case of doubt or request for additional information, customers are invited to contact JOTT DIGITAL.

 

JOTT DIGITAL makes every effort to provide users with quality information and/or tools, but cannot be held responsible for any direct or indirect damage that may result from accessing or using the Site. Despite all the care taken, a certain number of risks are inherent in the electronic transmission of information: delays, omissions or inaccuracies may occur. As a result, JOTT DIGITAL cannot guarantee the accuracy, reliability or completeness of the information on the Site and cannot be held responsible for errors, lack of availability of information and updates, inaccuracies and/or the presence of a virus when accessing the Site.

JOTT DIGITAL cannot be held responsible in the event of misuse of the Site by the user or in the event of temporary unavailability of the Site (force majeure, maintenance period or technical incident of any kind).

The Customer or user is solely responsible for the use of the information contained on the Site and for the consequences that may result, in particular as regards decisions made and actions taken on the basis of this information. 

 

Pricing Access to the Site is free of charge, excluding Internet access providers and telephone communication costs, which are billed directly by the operators.

 

Intellectual property rights The Site must be considered as an indivisible whole.

Consequently, the Site and all the elements contained therein (information, data, text, sounds, images, drawings, graphics, distinctive signs, logos, trademarks, etc.) are the exclusive property of JOTT DIGITAL or, where applicable, its partners. All these elements are subject to the provisions of the intellectual property code and, as such, are protected against any use not authorized by law or the GTC. Reproduction of these elements is only authorized for information purposes and/or copies or reproductions intended for strictly private and personal use. Any other reproduction, representation or distribution, in whole or in part, of the content of the Site, on any medium or by any process whatsoever, is prohibited.

Failure to comply with this prohibition constitutes an infringement that may result in civil and criminal liability for the infringer. 

In particular, it is strictly forbidden to use or reproduce the Brand name and/or logo, alone or in combination, for any purpose whatsoever, and in particular for advertising purposes, without the prior written consent of JOTT DIGITAL. Likewise, downloading or any other form of copying software or information present on the Site does not confer any right to them. It is strictly forbidden to reproduce them (in whole or in part), to transmit them (electronically or in any other way) or to modify them. It is also forbidden to use the Site for public or commercial purposes without the prior written authorization of JOTT DIGITAL.

 

Hypertext links : The establishment of hypertext links on the Site to other resources on the Internet does not constitute an endorsement of these resources or their content by JOTT DIGITAL and does not engage the responsibility of JOTT DIGITAL.

Any hypertext link to the Site must be expressly authorized in advance by JOTT DIGITAL, which reserves the right to remove the link at any time.

 

Personal data: Personal data collected on the Site is collected by JOTT DIGITAL in its capacity as data controller within the meaning of the General Data Protection Regulation (RGPD) No. 2016-679 of April 27, 2016. The Customer is invited to consult the charter relating to personal data accessible on the Site at the following address: https://jott.com/policies/privacy-policy

 

Ordering on the Site 

 

Site access Access to the site is available via the Internet 24 hours a day, 7 days a week, except in cases of force majeure or events beyond JOTT DIGITAL's control, or for maintenance, updates or technical improvements, or for changes in content and/or presentation.

 

Account creation To place orders on the Site, the Customer must first create an account. To do so, the Customer must enter his e-mail address and a strictly confidential password. The customer will be solely responsible for the consequences of using his account until it is deactivated. To continue ordering, the Customer will be asked to provide additional information (title, first name, surname, exact delivery address, zip code, town, telephone number). The customer undertakes to provide true and sincere information and to inform JOTT DIGITAL of any changes concerning him/her.

 

Account deactivation JOTT DIGITAL reserves the right to deactivate the customer's account after sending an e-mail without effect for a period of 15 (fifteen) days, without compensation, in the event of non-compliance with all or part of the GTC. In the event of fraud on the part of a customer, the account will be deactivated without notice or compensation.

 

Placing an order To place an order, the Customer must follow the instructions on the Site. A summary of all the Products selected by the Customer will be displayed before the order is placed. The Customer must then validate the order by clicking on the appropriate icon.

 

Order confirmation The online sales contract is concluded when the customer clicks on the button to confirm the order and proceed to payment, after having viewed the details of the order and in particular its total price including VAT and the applicable delivery charges. This double "click", combined with the authentication procedure, constitutes a valid electronic signature.

 

Order modification Any modification of the order by the customer after confirmation of the order is subject to prior written acceptance by JOTT DIGITAL.

 

Stock availability Product offers are subject to availability. Indications concerning the availability of Products are provided at the time the order is placed. In the case of unavailable Products, JOTT DIGITAL may offer an equivalent Product in terms of quality and price or reimburse the Customer within a maximum of 30 (thirty) days from the date of the order.

 

Acknowledgement of order JOTT DIGITAL will confirm receipt of the order by sending an automatic e-mail listing the Products ordered, the price including VAT and shipping costs, and any difficulties or reservations relating to the order. JOTT DIGITAL reserves the right to refuse any order for legitimate reasons and more particularly if the quantities of Products ordered are abnormally high for buyers having the quality of consumers.

 

Rates - Payment

 

Current prices JOTT DIGITAL may modify its prices at any time, but the Products will be invoiced to Customers at the rates in effect on the Site at the time the Customer places the order.

 

The Prices indicated on the Site :

- are expressed in euros, excluding and including VAT;

- includes applicable taxes in force;

- does not include delivery and transport costs, which are invoiced in addition, depending on the choices made by the Customer at the time of the order as to the delivery of the Products ordered. The cost of the mode or time of transport or delivery (depending on the choice of the Customer) will be indicated at the latest at the time of confirmation of the order by the Customer.

 

Price characteristics Prices: Prices applicable on the day the order is placed are firm and non-revisable during their period of validity. The period of validity of Product offers and prices is determined by the updating of the Site.

 

Order payment Payment is made on the site either by credit card or via a Paypal account.

 

Invoice JOTT DIGITAL issues an invoice in the customer's name and sends it to the customer.

 

Archiving and proof: Communications, order forms and invoices are archived on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with article 1360 of the French Civil Code. These communications, order forms and invoices may be produced as proof of the contract.

 

Delivery 

 

Delivery times Packages are generally dispatched within 1-2 working days (Monday to Friday before 12pm) after receipt of payment. Orders placed on Friday after 12pm, Saturday or Sunday, will be dispatched on the following Monday or Tuesday (excluding public holidays).

During busy periods (sales, holiday periods...), the preparation and dispatch of your order may take a little longer.

 

Terms of delivery Delivery means the transfer to the Customer of physical possession or control of the Product.

The Customer chooses one of the delivery methods offered by the Site when ordering. The Products ordered may be delivered in one or more shipments. Deliveries are made by an independent carrier.

Home delivery will be made during business hours, Monday through Saturday, excluding holidays.

The delivery in point relay La Poste and in post office will be carried out during the working hours, from Monday till Saturday, except public holidays.

Pick-up in Store Customers can opt for in-store delivery. Delivery is free. Below is the list of Stores eligible stores:

• JOTT BORDEAUX DIJEAUX
• JOTT BOULOGNE
• JOTT PASSY
• JOTT PARIS TERNES
• JOTT NANTES CENTER VILLE
• JOTT LILLE

 

Delivery time :

 

France:

The delivery at residence - delivery against signature: will be carried out during the working hours, from Monday till Saturday, except public holidays. The delivery time in Metropolitan France is 2 to 3 working days (5 to 7 working days for Corsica) after shipment. 

 

The delivery in point relay The post office and in post office: will be carried out during the working hours, from Monday till Saturday, except public holidays. The delivery time is 2 to 3 working days (5 to 7 working days for Corsica) after shipping.

 

Chronopost express delivery: will be made during working hours, from Monday to Friday, excluding public holidays. The delivery time in metropolitan France is 1 working day after shipment for orders placed before 12pm from Monday to Thursday.

 

Orders over €90 including VAT (excluding shipping costs) are exempt from shipping costs, for standard delivery in mainland France (including Corsica).

 

Germany, Belgium, Spain, Luxembourg, the Netherlands and Switzerland:

Delivery at home and in relay point (except Switzerland) - delivery against signature will be carried out during the working hours, from Monday till Saturday, except public holidays in 3-5 working days (except specific territories and delay of customs clearance).

DHL express delivery: will be made during business hours, Monday through Friday, excluding holidays. The delivery time is 1 working day after shipment for orders placed before 12:00 noon from Monday to Thursday.

 

Orders over €180 including VAT (one hundred and ninety euros) (excluding shipping costs) are exempt from shipping costs, for delivery in Germany, Belgium, Spain, Luxembourg and the Netherlands (excluding Andorra and Switzerland).

 

Austria, Italy:

 

Home delivery and delivery against signature will be made during working hours, from Monday to Saturday, excluding holidays in 3-5 working days (excluding specific territories and customs clearance time).

DHL express delivery: will be made during business hours, Monday through Friday, excluding holidays. The delivery time is 1 working day after shipment for orders placed before 12:00 noon from Monday to Thursday.

 

Other countries : 

The delivery at residence - delivery against signature will be carried out during the working hours, Monday at Saturday, apart from the public holidays starting from 6 working days according to the destinations.

 

Orders cannot be delivered to post office boxes. The Products are delivered to the delivery address indicated by the Customer when placing the order.

 

The customer is solely responsible for any non-delivery due to an address error when creating their customer account. JOTT DIGITAL cannot be held responsible for any data entry errors and their consequences (delivery errors or delays). In this case, the costs incurred for the return of the order will be charged to the customer. JOTT DIGITAL cannot change the delivery address indicated in the order after shipment.

 

The times indicated do not take into account possible delays due to payment authorizations.

 

Delivery charges : The amount of delivery charges depends on the amount of the order and the delivery method chosen by the Customer. The amount of delivery charges is indicated to the Customer before the order is validated.

Shipping fees include handling and packing fees as well as postage costs. Consequently, the Customers are invited to group their purchases in a single order; otherwise they will have to pay the shipping costs for each order.

 

Home delivery in mainland France DELIVERY CHARGE : €5.99 INC.

Point Relais From €5.99 incl. VAT

European delivery from €7.99 incl. VAT, depending on destination country.

International delivery From €25 including VAT, depending on destination country.

  

Taxes & Duties

 

The taxes are already included in the price of the product, but the customs duties, the extra community VAT, and the expenses of files related to the passage in customs remain with the load of the customer

 

Delay or failure to deliver: JOTT DIGITAL undertakes to use its best efforts to deliver the Products ordered by the Customer within the aforementioned deadlines. When the Product ordered is not delivered on the date or at the end of the period mentioned on the Site (except in cases of force majeure or maintenance periods), the Customer may, in accordance with Article L. 216-1 of the French Consumer Code, after having unsuccessfully enjoined JOTT DIGITAL to fulfil its delivery obligation within a reasonable additional period, cancel the contract by registered letter with reviews of receipt or by writing on another durable medium. The sums paid by the customer will then be returned to him without delay, to the exclusion of any compensation or deduction.

 

Transfer of risk : The risks of loss or damage to the Products are transferred to the Customer at the time he/she, or a third party designated by him/her, takes physical possession of the Product in accordance with the provisions of Article L. 138-4 of the French Consumer Code. The Product, which is delivered to the Customer by a carrier chosen by JOTT DIGITAL, travels at JOTT DIGITAL's risk.

 

Receipt When Products are delivered by a carrier to the address indicated on the order form, the Customer is responsible for checking that the Products delivered correspond to the order.

 

The Customer must then formalize his/her acceptance of the delivery by signing a delivery receipt issued by the carrier. If the Product arrives damaged, it is the Customer's responsibility to refuse to sign the delivery slip unless he/she makes reservations and refuses the package.

 

The customer must inform JOTT DIGITAL of any delivery problem in writing (letter or e-mail) within 3 (three) days of the delivery date.

 

Treatment of packages not delivered by the carrier: These are packages not delivered by the carrier that are returned to JOTT DIGITAL for the following reasons:

• "NPAI": the Customer does not live at the address indicated or the recipient is unknown at this address;
• "Unclaimed: these are parcels that have not been claimed by the Customer at the post office or the relay point within the time limit (as mentioned on thereviews of provision);
• "Refused": the Customer has refused the delivery of the package.

After receipt and acceptance of the parcel by JOTT DIGITAL, an e-mail will be sent to the customer informing them of the receipt of their parcel, indicating the reason for the return and proceeding with the reimbursement of their order.

 

Legal guarantees of conformity and hidden defects

 

Customer information :

The Products benefit by right and without additional payment and in accordance with the legal provisions: 

- the legal guarantee of conformity, for the apparently defective, damaged or damaged products or not corresponding to the order and, 

- the legal guarantee against hidden defects resulting from a defect in material, design or manufacture affecting the products delivered and making them unfit for use.

In this respect, we remind you of the provisions of articles L.217-4, L.217-5, L.217-12 and L.217-16 of the French Consumer Code, as well as articles 1641 and 1648 paragraph 1 of the French Civil Code relating to the existence and implementation of the above-mentioned guarantees:

 

Legal guarantee of conformity :

 

Article L.217- 4 of the Consumer Code 

"The seller delivers a good in conformity with the contract and is responsible for the defects of conformity existing at the time of the delivery.

He shall also be liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter has been put at his expense by the contract or has been carried out under his responsibility."

 

Article L 217-5 of the Consumer Code

"The property conforms to the contract: 

(1) Whether it is fit for the purpose ordinarily expected of similar property and, if so : 

- If it corresponds to the description given by the seller and has the qualities that the seller has presented to the buyer in the form of a sample or model; 

- If it has the qualities that a purchaser may legitimately expect, having regard to the public statements made by the seller, the producer or his representative, particularly in advertising or labelling; 

2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.

 

Article L.217-12 of the Consumer Code

"The action resulting from the defect of conformity is prescribed by two years as from the delivery of the good ". 

 

Article L.217-16 of the Consumer Code

"When the buyer asks the seller, during the course of the commercial warranty granted at the time of purchase or repair of a movable good, for a repair covered by the warranty, any period of immobilization, of at least seven days, is added to the remaining warranty period. This period runs from the date of the buyer's request for service, or from the date the item in question is made available for repair, if the item is made available after the request for service.

 

In view of the above, the customer has a period of two years from delivery of the Product to take action against JOTT DIGITAL and may choose between repair or replacement of the Product ordered, subject to the cost conditions set out in article L.217-9 of the French Consumer Code.

 

The Customer can obtain the resolution of the sales contract or its reduction if the defect is major and the delay of the chosen solution exceeds one month from his request or if no modality of compliance of the Product is possible.

The Customer is exempted from proving the existence of the defect of conformity of the Product prior to the delivery of the Product and this during a period of 24 (twenty-four) months following the delivery of the Product.

 

If the Customer wishes to invoke the legal guarantee of conformity, he must send a registered letter with reviews to the following address: JOTT DIGITAL - 28 rue François Arago - 13005 Marseille and return the Product ordered with the invoice.

 

Legal warranty for hidden defects:

 

Article 1641 of the Civil Code 

"The seller is bound by the warranty for latent defects in the thing sold which render it unfit for the purpose for which it was intended, or which so diminish that purpose that the buyer would not have acquired it, or would have given only a lesser price for it, if he had known of them."

 

Article 1648 paragraph 1 of the Civil Code 

"The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect. two years from the discovery of the defect.

 

The Customer may therefore decide to implement the warranty against hidden defects in accordance with Article 1641 of the Civil Code; in this case, he may choose between the resolution of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.

 

If the Customer wishes to invoke the legal warranty for hidden defects, he must send a registered letter with reviews to the following address: JOTT DIGITAL - 28 rue François Arago - 13005 Marseille and return the Product ordered, enclosing the invoice.

 

JOTT DIGITAL will refund, repair or replace, as the case may be, the Products deemed to be non-conforming or defective, depending on the regime invoked by the Customer and subject to all the legal conditions of these two regimes being met.

Reimbursements for Products found to be non-conforming, defective or faulty will be made as soon as possible and at the latest within fourteen (14) days of JOTT DIGITAL noticing the non-conformity or hidden defect. Reimbursement will be made by crediting the Customer's bank account or Paypal account used to pay for the order.

 

JOTT DIGITAL cannot be held liable in the following cases: 

- non-compliance with the legislation of the country to which the products are delivered,

- in case of misuse, professional use, negligence or lack of maintenance on the part of the Customer and, 

- in case of normal wear and tear of the product, accident or force majeure.

JOTT DIGITAL does not grant any specific commercial warranty related to the Products.

 

Terms of return 

 

The customer has a period of 30 (thirty) days following receipt of the order to inform JOTT DIGITAL of a return request and return part or all of the order.  

The Customer is informed that only unworn, unstained, undamaged, unwashed items returned with tags, pouch/kit/cover intact will be accepted.

Returned items must be in resalable condition. 

The customer must :  

1 - Click here to to access the returns portal, then enter your email address and order reference.

2 - Select the unsuitable item and indicate the reason for return. If more than one item is to be returned, the customer must then select the additional item(s) to be returned and/or the quantity.

 

3 - Validate the return request

4 - Include the return form received by e-mail in your parcel so that we can identify and process your return.

5 - To send your return by post :

1 For the countries concerned: the customer can use the prepaid return label received by email, the flat-rate return costs will then be deducted from the refund according to the table below:

Germany	7,19 €	Finland	17.99 €	Lithuania	15.99 €	Romania	17.99 €
Austria	13.99 €	France	3,99 €	Luxembourg	7,19 €	Slovakia	15.99 €
Belgium	7,19 €	Greece	17.99 €	Countries-Bottoms	7,19 €	Slovenia	15.99 €
Croatia	17.99 €	Hungary	15.99 €	Poland	15.99 €
Spain	7,79 €	Ireland	13.99 €	Portugal	7,79 €
Estonia	15.99 €	Italy	13,99 €	Czech Republic	15.99 €

 

2 For other countries: the return shipment must be made by the customer's own means* and at his own expense, to the address below: 

FM France SAS JOTT activity - Building B6 400 chemin de Gromelle ZAC du Plan 84320 Entraigues-sur-la-Sorgue France

 

* JOTT DIGITAL cannot be held responsible in the event of loss or theft of the parcel. The customer is advised to send the return with a tracking number, and to keep the documents concerning the return, in order to follow the evolution of the delivery, until the notification of receipt by JOTT DIGITAL.

Shipping costs are at the customer's expense.. JOTT DIGITAL cannot be held responsible in the event of loss or theft of the parcel. The customer is advised to send the return with a tracking number, and to keep all documents concerning the return, in order to follow the evolution of the delivery, until notification of receipt by JOTT DIGITAL.

5 - To return Store product free of charge (in participating Stores only, see list below):

Since 02/04/2025, customers can return their item directly to one of the participating Stores listed below, free of charge, subject to the return conditions set out. Register your return online via this link : Return procedureThen visit one of our eligible JOTT Stores with your item for an immediate refund or exchange.

JOTT PARLY 2 - 2 Avenue Charles de Gaulle, 78150 Le Chesnay-Rocquencourt

JOTT LA BAULE - 58 Avenue du Général de Gaulle, 44500 La Baule-Escoublac

JOTT VAL D'EUROPE - 14 Cours du Danube, 77700 Serris

JOTT TOULON - 300 Avenue de l'Université, 83160 La Valette-du-Var

JOTT TOULOUSE - 2 Rue du Fourbastard, 31000 Toulouse

JOTT VELIZY - 2 Avenue de l'Europe, 78140 Vélizy-Villacoublay

JOTT LYON CONFLUENCE - 7 Rue Paul Montrochet, 69002 Lyon

JOTT TOULOUSE BLAGNAC - 2 Allée Emile Zola, 31700 Blagnac

JOTT AIX-EN-PROVENCE - 50 Place François Villon, 13100 Aix-en-Provence, France

JOTT PARIS MABILLON - 1 Rue du Four, 75006 Paris

JOTT PARIS TERNES - 17 Avenue des Ternes, 75017 Paris

JOTT PARIS MARAIS - 23 Rue du Temple, 75004 Paris

JOTT PARIS RIVOLI - 140 Rue de Rivoli, 75001 Paris

JOTT NICE ETOILE - 30 Avenue Jean Médecin, 06000 Nice

JOTT NANTES ATLANTIS - Boulevard Salvador Allende, 44800 Saint-Herblain, France

JOTT ROSNY - Avenue du Général de Gaulle, 93110 Rosny-sous-Bois, France

JOTT STRASBOURG - 7 Place Gutenberg, 67000 Strasbourg

JOTT BORDEAUX - 18/20 Galerie Bordelaise, 33000 Bordeaux

JOTT CAGNES - 119 Avenue des Alpes, 06800 Cagnes-sur-Mer

JOTT BORDEAUX LAC - 1 Avenue des 40 Journaux, 33300 Bordeaux

JOTT CANNES - 96 Rue d'Antibes, 06400 Cannes

JOTT CARRE SENART - 3 Allée du Préambule, 77127 Lieusaint

JOTT NICE CAP 3000 - Avenue Eugène Donadeï, 06700 Saint-Laurent-du-Var

JOTT EURALILLE - 100 Avenue Willy Brandt, 59777 Lille

JOTT GARE ST LAZARE - 1 Cour de Rome, 75008 Paris

JOTT BOULOGNE - 5 Rue Tony Garnier, 92100 Boulogne-Billancourt, France

JOTT LILLE - 29 Rue de la Clef, 59000 Lille

JOTT LA DEFENSE - 15 Parvis de la Défense, 92092 Puteaux, France

JOTT LYON - 9 Rue Gasparin, 69002 Lyon

JOTT MARSEILLE - Place de la Joliette, 13002 Marseille

JOTT LYON PART DIEU - 17 Rue Docteur Bouchut, 69003 Lyon

JOTT MARSEILLE LA VALENTINE - Route de la Sablière, 13011 Marseille

JOTT NANTES - 3 Rue Grétry, 44000 Nantes

JOTT MONTPELLIER - 2 Place de Lisbonne, 34000 Montpellier

JOTT PARIS BEAUGRENELLE - 12 Rue Linois, 75015 ParisJOTT PARIS BEAUGRENELLE - 12 Rue Linois, 75015 Paris

Returns can be made by post or by Store, but relay point returns are not available.

The postal return address is as follows: 

FM France SAS JOTT activity - Building B6 400 chemin de Gromelle ZAC du Plan 84320 Entraigues-sur-la-Sorgue France

 

For each return, a document must be attached to identify the order. 

4 - After receipt of the return in our premises, subject to compliance with the above steps, JOTT DIGITAL will proceed with the refund of the item(s) returned. Refunds are made within a maximum of 14 days after receipt of the package in the JOTT DIGITAL warehouse via the payment method used at the time of purchase (Paypal or credit card).

In case of return from a country concerned by customs duties, the Customer must mention that it is a return of goods on the customs declaration. Otherwise, the customs duties related to this return will be the exclusive responsibility of the Customer.

Depending on the bank processing time of the Customer's bank, the refund may take 5-10 business days to appear in the Customer's bank account. 

Right of withdrawal

 

Reminder of legal provisions:

In accordance with the provisions of article L. 221-18 of the French Consumer Code: " Consumers have a period of fourteen days in which to exercise their right of withdrawal from a contract concluded at a distance following canvassing by telephone or off-premises, without having to give reasons for their decision or incur costs other than those provided for in articles L. 221-23 to 221-25". In any case, these provisions do not apply to contracts concluded with professional Customers or Customers acting in a professional capacity.

 

Legal period In accordance with the provisions of article L. 221-18 of the French Consumer Code, the Customer has a withdrawal period of 14 (fourteen) days from the date on which the Customer, or a third party designated by the Customer (other than the carrier), takes physical possession of the Products purchased. If the ^14th day falls on a Saturday, Sunday or public holiday, this period is postponed to the next working day.

 

Conditions for exercising the right of withdrawal : To exercise the right of withdrawal, the customer must notify JOTT DIGITAL in writing within 14 (fourteen) days. The Client must send the retraction request by registered mail with reviews of receipt, using the form below or by sending JOTT DIGITAL an unambiguous declaration on plain paper expressing its desire to retract at the following address: JOTT DIGITAL - 28 rue François Arago - 13005 Marseille or by using the contact form at the following address: https://contact.gorgias.help/forms/6krjdw7v

 

Withdrawal form :

I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the following goods (*)/services (*):

Ordered on (*)/received on (*) :

Name of consumer(s):

Consumer(s) Address:

Signature of consumer(s) (only if notifying this form on paper) :

Date:

 

Product return: In the event of withdrawal by the Customer, the Customer must return the Product to JOTT DIGITAL - 28 rue François Arago - 13005 Marseille, without undue delay and, in any event, no later than 14 (fourteen) days after the Customer has informed JOTT DIGITAL of its decision to withdraw. This period is deemed to have been respected if the Customer returns the Products prior to the expiry of the 14 (fourteen) day period.

 

The direct costs of reshipping the Products shall be borne entirely by the Customer.

The Products must be returned within the above-mentioned period, complete, in their original packaging (plastic bag, box etc.), with the labels, bag/pouch etc. intact.

 

Effects:

 

Refund : In the event of retraction by the Customer, JOTT DIGITAL will reimburse all payments received from the Customer, including delivery costs (with the exception of additional costs arising from the fact that the Customer has chosen, where applicable, a delivery method other than the less expensive standard delivery method offered by JOTT DIGITAL) without undue delay and, in any case, no later than 14 (fourteen) days from the day JOTT DIGITAL has received the Product(s) subject to the order, or until the Customer has provided proof of shipment of such Product(s), whichever comes first.

 

In case of return of only a part of the Products subject of the order, the modalities of refunding of the delivery charges will be as follows:

In the case where the delivery costs have been calculated according to the number of products ordered, they will be refunded in proportion to the Products returned by the Customer; 

 

In the case of flat-rate delivery charges, they will not be refunded.

JOTT DIGITAL will proceed with the refund using the same means of payment that the Customer used for the initial transaction. With the express agreement of the Customer, another means of payment may be used. In any case, this refund will not incur any costs for the Customer.

 

Limits :

 

Product depreciation The Customer is reminded that, in the event of withdrawal after use of the Product(s), he/she is liable for any depreciation of the Product(s) resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Product(s). According to the European Commission, these manipulations are those that a consumer can carry out in a store, for the goods offered for sale there. Consequently, the customer is informed that JOTT DIGITAL will check the conformity of the returned Products upon receipt. If the returned Product is not in conformity, costs for reconditioning and/or repackaging may be charged to the amount refunded to the Customer. Similarly, if the Product has been used beyond what is reasonably necessary to establish the nature and characteristics or proper functioning of the Product, JOTT DIGITAL reserves the right to apply a discount proportional to the use and depreciation of the Product.

 

Partial return In the event that the customer returns only part of the order, JOTT DIGITAL will reimburse only the amount of the returned Product. Furthermore, if the Product not returned was acquired free of charge at the time of the order, the Customer having benefited from a promotional operation, such as a sale with a bonus or a subordinate sale, JOTT DIGITAL will request the return of the free Product, failing which, the unit market value of the free Product, as shown on the JOTT DIGITAL website, will be deducted from the amount refunded to the Customer.

 

Applicable law - Disputes

 

Applicable law :

The GTC are subject to French law, subject to the mandatory rules of the country of residence of the Customer.

This provision does not deprive the Customer of the protection afforded by the mandatory rules of his country of residence. Thus, notwithstanding the choice of applicable law mentioned above, the Customer may always benefit from the mandatory provisions of his local law, when they are more favorable than the law chosen to be applicable in case of litigation.

 

Dispute resolution :

 

Amicable settlement In accordance with the provisions of Articles L. 612-1, L.616-1 and R.616-1 of the French Consumer Code concerning the amicable settlement of disputes, JOTT DIGITAL adheres to the Service du Médiateur de la consommation FEVAD (Fédération du e-commerce et de la vente à distance) whose contact details are as follows: Médiateur de la consommation FEVAD - BP 20015 - 75362 Paris cedex 8 - - France https://www.mediateurfevad.fr/.

 

After prior written application to JOTT DIGITAL by the consumer, the Mediation Service may be contacted for any unsuccessful consumer dispute. The customer may consult the terms and conditions of referral to the Mediation officer at the following address: https://www.mediateurfevad.fr/index.php/espace-consommateur/.

In addition, at the European level, the European Commission provides an online dispute resolution platform accessible at the following address: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.

 

Legal settlement In the event of failure to reach an amicable settlement, the Customer may bring any dispute relating to the existence, interpretation, conclusion, performance or termination of the GTCS before a court of law. The competent court in the event of a dispute shall be that of the defendant's place of residence or, at the plaintiff's option, the place of actual delivery of the Product.

 

E-Gift Card

 

Conditions of use of e-cards :

The E-gift card is exclusively valid for the purchase of products on www.jott.com. The E-Gift Card can be used as many times as desired, until its total amount is used up, during its validity period. When the purchase price exceeds the available balance of the E-Gift Card, the difference can be paid by any other means of payment accepted by JOTT on its website www.jott.com. JOTT E-gift cards are valid for 12 months from the date of purchase. They cannot be used after their expiry date. It is the customer's responsibility to check the expiry date of his or her e-gift card, which can be consulted at any time via the e-mail received at the time of purchase. Vouchers/discounts are not valid for the purchase of an e-gift card.

In the event of a product return, any product paid for with an e-gift card will be refunded to the same payment method used at the time of purchase, i.e. the e-gift card. The code and expiration date will remain the same, i.e. 12 months from the date of purchase for expiration. The balance available on the E-Gift Card will be the difference between the amount available before the purchase and the amount used to make the purchase.

The purchase and/or use of the E-gift card implies express and unreserved acceptance of these terms and conditions of use.

 

Withdrawal and returns of an e-gift card :

The E-gift cards being personalized products, they constitute an exception to the legal right of withdrawal of 14 days. The exceptions to the right of withdrawal are mentioned in the article L221-28 of the French Consumer Code. Personalized products are mentioned in the article L221-28-3°: E-gift cards cannot consequently give rise to any exchange, nor to any refund (total or partial) or to the exercise of a right of retraction, which the Customer recognizes and accepts by expressly renouncing his right of retraction during the validation of the order.

 

Sponsorship

 

JOTT offers its customers a referral program which entitles the customer to a discount on a future order. 

Referral allows the customer to offer a 15 (fifteen) euro discount on purchases of 150 (one hundred and fifty) euros (excluding shipping) to friends and family when they place their first order on jott.com. The customer will then be able to benefit, in turn, from 15 (fifteen) euros on their next order from 150 (one hundred and fifty) euros excluding shipping costs on jott.com, provided that the sponsored customer has used their code correctly.

 

For the discount to apply, the customer must meet the following conditions:  

• The total value of the items in the order must be at least 150 (one hundred and fifty) euros, excluding shipping costs.
• The discount code must be entered when placing the order.

 

Conditions Sales operation: free cap from 180€ purchase

The promotional offer is valid from 16/04/2025 to 21/04/2025, exclusively on our website and in the following physical Stores :

AIX-EN-PROVENCE

AMSTERDAM HEILIGEWEG

ANTWERP SCHUTTERSHOF

BALEXERT

BARCELONA DIAGONAL MAR

BARCELONA EIXAMPLE

BARCELONA GRANVIA

BARCELONA ILLA

BARCELONA MAQUINISTA

BEAUGRENELLE

BELLE EPINE

BORDEAUX BEGLES

BORDEAUX DIJEAUX

BORDEAUX LAC

BOULOGNE

BRUGES

BRUSSELS GALERIE DU ROI

BRUXELLES TOISON D'OR

CAGNES

CANNES

CARNABY STREET

CARRE SENART

EURALILLE

GIRONA LLIBERTAT

GIVERNY OUTLET

GL HAUSSMANN KIDS

GL HAUSSMANN MEN

KNOKKE

LA BAULE

LA DEFENSE

LA PRAILLE

LA VALENTINE

LAUSANNE BOURG

LEUVEN

LIEGE BELLE ILE

LILLE

LONDON BATTERSEA

LUXEMBOURG CLOCHE D'OR

LYON

LYON CONFLUENCE

LYON PART-DIEU

LYON THE VILLAGE POP UP

MAASMECHELEM POP UP

MARSEILLE

MARYLEBONE

MIRAMAS

MONTPELLIER

NAMUR

NANTES

NANTES ATLANTIS

NICE CAP 3000

NICE ETOILE

PARIS MABILLON

PARIS MARAIS

PARIS RIVOLI

PARIS SAINT LAZARE

PARIS TERNES

PARLY2

ROSNY 2

ROUBAIX

SAN SEBASTIAN ARRASATE

SAN SEBASTIAN GARBERA

STRASBOURG

TOULON

TOULOUSE BLAGNAC

UTRECHT

VAL D'EUROPE

VELIZY

WIJNEGEM

AJACCIO

ANNECY 

BOURGES

ORLEANS

PERIGUEUX

MEGEVE

CARCASSONNE

CHAMBERY

DIJON

DIJON TOISON D'OR

GRENOBLE

GRENOBLE GRAND PLACE

LE TOUQUET

SAINT QUENTIN

 

(Version of 16/04/2025)